Erick Bravo | Page 2

Toyota of Lancaster responded

We’re sorry for the frustration regarding the coupon. We understand how disappointing it can be when you expect a discount to apply and then learn that there are limitations in the offer. While Lexus is part of the Toyota family, our service coupons have specific terms and limitations regarding when and to which vehicles or services they can be applied. These restrictions are outlined in the coupon’s fine print and must be followed when processing the offer. We appreciate your feedback regarding the readability of the terms and will share your comments with our team. We value your business and hope we have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your great review! We’re happy to hear your service was completed in less than an hour and that Erick was helpful throughout your visit. We truly appreciate your business and look forward to serving you again!

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear our team communicated with you clearly and provided the details you needed regarding the service for your truck. We appreciate your business and look forward to assisting you again!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re glad to hear your service experience was smooth and that our team was friendly and straightforward throughout your visit. We truly appreciate your trust and look forward to welcoming you and your vehicle back in the future!

Toyota of Lancaster responded

We’re sorry to hear that you were disappointed with your recent visit. Our technicians inspect the vehicle’s fluid levels as part of the service process, and fluid levels are addressed as needed based on the vehicle’s condition and service recommendations. We understand your concern and would be happy to review the repair order and the services performed to better understand what occurred. We appreciate your feedback and the opportunity to address your concerns.

Toyota of Lancaster responded

Thank you for your review! We’re glad to hear your new vehicle’s first maintenance service was completed in a timely manner. We appreciate you choosing Toyota of Lancaster and look forward to assisting you with your future maintenance needs!

Toyota of Lancaster responded

Thank you for your kind feedback! We’re glad to hear that our team takes the time to ensure everything is working properly and that your vehicle receives the care and attention it deserves. We truly appreciate your business and look forward to keeping your vehicle running at its best!

Toyota of Lancaster responded

Thank you so much for your wonderful feedback and for being part of the Toyota of Lancaster family for more than 20 years! We truly appreciate your continued loyalty and trust in our team. It means a great deal to know that you consistently feel welcomed and well taken care of. We look forward to continuing to provide you and your vehicles with the friendly, knowledgeable service you deserve for many more years to come!

Toyota of Lancaster responded

We’re sorry for the inconvenience and frustration caused by the delay in completing your windshield replacement. We understand that you scheduled your appointment expecting the work to be completed that day, and we apologize that it ultimately required an additional day. We appreciate your patience and understanding and will use your feedback to help improve our scheduling and communication.