"Erick Franco is our salesperson of choice"
We have purchased two new Subaru Foresters from Erick. From the start to the finish Erick's service was exemplary and it exceeded our expectations.
"Great Experience "
- Kyle Murphy
This was my first car buying experience and it was great! I came in early for my appointment and they were able to accommodate me. I told my sales guy (Erick) what car I wanted and they didn’t try to sell me anything more expensive. I have been driving the for about a week and it’s been great! Very happy with my car!
"Fair, Friendly and Informed "
Mr. Franco treated us in a friendly, patient manner from start to finish. He explained the many features of the new Forester in a competent and thorough way. He quickly altered the standard lease to meet our needs and put together a deal that we were pleased with.
When I walked in, I thought I wanted a Honda CR-V but Mr. Franco convinced me otherwise. Overall, a satisfying experience!
"New car purchase "
Quickly matched with salesman.
He listened to what I wanted.
Explained how to use gadgets in car.
I might have to take that class he told me about, the manual is not that easy to understand.
Overall a good experience.
"Second new car purchase."
As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. Salesman Erick was professional, knowledgeable, and very accommodating. There was an issue with the new car-a dimple in the driver's side door-the salesman and Sales Manager addressed our concern at once and provided another new car. This was done in a gracious and positive manner and more than met our expectations. The weekend following the purchase while washing the new car(it wasn't really dirty) several people in our neighbor hood saw the temporary license tags and stopped to see the car. To a person, they were incredibly impressed with the car. And when we shared our experience outlined above, even more impressed. Usually I am reluctant to provide referrals or recommendations to others, but the car-buying experience at Austin Subaru was so exceptional that I also posted my assessment on Facebook. I also shared the name of the salesman, Erick, and Mr. Hummel the Sales Manager. The preceding explains why we returned to Austin Subaru a 2nd time and will do so in the future as the need arises.