Erik Blad | Page 4

I am a 61-year-old professional man, In all my years of buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience I had buying my Taurus Limited back in 2011. I truly felt that Campbell Ford was a "family business", with "family values" wow was I wrong! After waiting for almost six months, I purchased the Ford Explorer Platinum because I am a man of my word, something I feel that Campbell Ford is definitely lacking. I understand that circumstances happen, so many things are out of our control. But I just can't understand the lack of common communication., that starts and stops with Campbell Ford's leadership, or in my case, lack of Leadership. I even suggested that since the name of the business is a family name, it would be nice to discuss my situation with Mr. Campbell, but I was told "Only if he was in at the time of my visit, would that even be possible. Well, there you go, if the " owner or family" is not concerned with a customer's experience, then that certainly explains the lack of accountability with the Leadership in this organization. I did on my own, call the Ford Motor Company in Detroit and was given the "real" reason my car was delayed. I was fortunate to have the VIN number and they (Ford) did the leg work to inform me of the very long delay. They even apologized for the delay, something to this day was not offered by Campbell Ford Leadership. The one positive, the saving grace of this awful situation was my new assigned salesperson, Erik Blad, who went out of his way to keep the communication doors open and made me feel that my business was truly wanted and appreciated. Erik treated me like a valued customer, and for that, I am forever thankful. Erik was not my original salesperson. Erik was assigned to my purchase after I called to complain about the lack of communication from Campbell Ford. There is a slight glimmer of hope for your business because you have Erik on your team. I hope this review will be taken seriously and hopefully what I experienced at this dealership will never happen to anyone in the future. Just so you know I am not a person who complains, I have never given a poor review to anyone or business in my life. Campbell Ford let me down in so many ways, but I am only one person, my business will not make or break your company. But I do believe that if you don't get better, down the road it will affect your bottom line. Yours is a business of people, that happens to sell cars, please don't lose the "Customer Focus" facet of your business. Thank you for listening. More

by A2NAVYMAN Verified Customer Verified Customer

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I bought my vehicle from Campbell Ford and couldn’t be happier. The dealership has a great service department and on-site body shop to meet all your needs. happier. The dealership has a great service department and on-site body shop to meet all your needs. More

by gloggains Verified Customer Verified Customer

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It was a great experience working with Leon and Erik. I feel like they really cared about what I was looking for in a vehicle and would definitely recommend CampbellFord to friends and family. I feel like they really cared about what I was looking for in a vehicle and would definitely recommend CampbellFord to friends and family. More

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Erik knew what I was looking for and the price range I needed, and when he got a bronco in he text me right away. That’s the one I ended up getting thank you Erik you’re awesome! needed, and when he got a bronco in he text me right away. That’s the one I ended up getting thank you Erik you’re awesome! More

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Campbell was amazing and helping me obtain the vehicle I wanted in a short amount of time, since I was without a vehicle at all! wanted in a short amount of time, since I was without a vehicle at all! More

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I am equally grateful and impressed by/with my experience with Erik Blad and the Campbell Ford dealership of Niles, Michigan. My sister and her husband met Erik during their car search, and even though thei with Erik Blad and the Campbell Ford dealership of Niles, Michigan. My sister and her husband met Erik during their car search, and even though their search took them a different direction, Erik Blad left such a great impression on them that they immediately recommended him to me during my car search. There is no question that Erik Blad has the "It" factor, and it made all the difference to my car buying experience. He was so kind, patient, informative, and supportive in my search and purchase that the entire experience, the entire process was seamless and positive from start to finish. My post-sale/purchase experience has been just as impressive as members of the Service Center (Jacob and Michael) showed the same level of care and standard of excellence in working with me. In the short two weeks of joining the Campbell Ford dealership family, my sister and I have recommended Erik and this dealership to two of our closest friends. I love my new-to-me Ford Escape, and I am looking forward to a lasting partnership with this dealership, with Erik, and with the entire team. Erik is A + +, five stars across the board - and so is Campbell Ford! Everyone should connect with Erik Blad and with this dealership. Erik Blad raises the bar of the car searching, buying, and maintenance experience - and so does this dealership and its team! - Jen Schwab, proud Ford owner More

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We had a great experience with trading in our old jeep and purchasing a new one and purchasing a new one More

by Deckman85 Verified Customer Verified Customer

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Erik is so nice and knowledgeable. He communicated promptly (the process took about 2 weeks) and have recommended him to my friend who is looking to buy soon. He communicated promptly (the process took about 2 weeks) and have recommended him to my friend who is looking to buy soon. More

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Every interaction I have had at Campbell Ford has been just like a great conversation with close friends! I’ve never felt pressured, rushed, or overlooked and that means the world to me! Thank you so much just like a great conversation with close friends! I’ve never felt pressured, rushed, or overlooked and that means the world to me! Thank you so much for having my best interest at heart! Make sure to ask for Erik Blad, he helped me find both vehicles I was looking for at the same time! Thank you!!! More

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Best car buying experience I have ever had. Thank you Campbell Ford for taking care of me! Thank you Campbell Ford for taking care of me! More

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