Erik Blad | Page 3

They have been great to deal with. I hope they can stick with it. I hate to give up my Ford loyalty. I hope they can stick with it. I hate to give up my Ford loyalty. More

by blairfknaak Verified Customer Verified Customer

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We have purchased three vehicles from you over the years. We don’t even think about another dealership when we look for a car. We don’t even think about another dealership when we look for a car. More

by PEBREHMER Verified Customer Verified Customer

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Easiest car deal ever. Zero pressure, good price, very friendly and helpful. Truly a 5 star experience!!! Zero pressure, good price, very friendly and helpful. Truly a 5 star experience!!! More

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I had an issue with my vehicle and expressed my frustrations with Erik. He listened to me and figured out a way to fix the situation. I left happy and am always confident that they will do their be frustrations with Erik. He listened to me and figured out a way to fix the situation. I left happy and am always confident that they will do their best for me. More

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Jacob is always friendly, helpful, and efficient. He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Fo He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Ford a great one! More

by nladson Verified Customer Verified Customer

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U did not like having to go back and forth on final price it was like playing a game it was like playing a game More

by RMAGDALINSKI Verified Customer Verified Customer

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This is my second time buying a vehicle from Erik and Campbell Ford. It was nothing but a great experience and usually in my experience car shopping isn’t. Erik made it simple and explained everything al Campbell Ford. It was nothing but a great experience and usually in my experience car shopping isn’t. Erik made it simple and explained everything along the way. More

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Had to wait 8 weeks to get our car back due to waiting for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! More

by gftacek Verified Customer Verified Customer

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I am a 61-year-old professional man, In all my years of buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience I had buying my Taurus Limited back in 2011. I truly felt that Campbell Ford was a "family business", with "family values" wow was I wrong! After waiting for almost six months, I purchased the Ford Explorer Platinum because I am a man of my word, something I feel that Campbell Ford is definitely lacking. I understand that circumstances happen, so many things are out of our control. But I just can't understand the lack of common communication., that starts and stops with Campbell Ford's leadership, or in my case, lack of Leadership. I even suggested that since the name of the business is a family name, it would be nice to discuss my situation with Mr. Campbell, but I was told "Only if he was in at the time of my visit, would that even be possible. Well, there you go, if the " owner or family" is not concerned with a customer's experience, then that certainly explains the lack of accountability with the Leadership in this organization. I did on my own, call the Ford Motor Company in Detroit and was given the "real" reason my car was delayed. I was fortunate to have the VIN number and they (Ford) did the leg work to inform me of the very long delay. They even apologized for the delay, something to this day was not offered by Campbell Ford Leadership. The one positive, the saving grace of this awful situation was my new assigned salesperson, Erik Blad, who went out of his way to keep the communication doors open and made me feel that my business was truly wanted and appreciated. Erik treated me like a valued customer, and for that, I am forever thankful. Erik was not my original salesperson. Erik was assigned to my purchase after I called to complain about the lack of communication from Campbell Ford. There is a slight glimmer of hope for your business because you have Erik on your team. I hope this review will be taken seriously and hopefully what I experienced at this dealership will never happen to anyone in the future. Just so you know I am not a person who complains, I have never given a poor review to anyone or business in my life. Campbell Ford let me down in so many ways, but I am only one person, my business will not make or break your company. But I do believe that if you don't get better, down the road it will affect your bottom line. Yours is a business of people, that happens to sell cars, please don't lose the "Customer Focus" facet of your business. Thank you for listening. More

by A2NAVYMAN Verified Customer Verified Customer

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I bought my vehicle from Campbell Ford and couldn’t be happier. The dealership has a great service department and on-site body shop to meet all your needs. happier. The dealership has a great service department and on-site body shop to meet all your needs. More

by gloggains Verified Customer Verified Customer

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