Erik Coxwell | Page 23

Toyota of Coconut Creek responded

Thank you for taking the time to review us! It is great to hear that you had a seamless and efficient experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to earn your business again down the road!

Toyota of Coconut Creek responded

It's concerning to read about the issues you have run into with your vehicle, and I apologize for the trouble you've had with your roadside assistance. We certainly want more for our guests than what you have described. I would like to work towards a solution, however, since I am unable to find a proper contact name or phone number from this review, I would be grateful for you to give me a call directly. If you also want to contact me at your convenience, I'd like to help. Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Toyota of Coconut Creek responded

As you can imagine, your feedback is concerning. We have a much higher standard for our guests than this and I apologize for the way you were treated while visiting with us. I think it might be best if we spoke directly so that I can make sure these issues are properly addressed. If you are willing to discuss your concerns with me directly, will you please consider giving me a call? Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your support and are happy to hear that Jessica, Erik, Paul, and Zeke delivered such a successful purchase experience. Drive safely, and we hope to see you back at Al Hendrickson Toyota down the road!

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Vinny and the Al Hendrickson Toyota team. Drive safely in your new vehicle, and we hope to see you back again down the road!

Toyota of Coconut Creek responded

We're glad your recent service left nothing to be desired, Audrey! Thank you for the outstanding feedback, and come back to Al Hendrickson Toyota for your future maintenance needs!

Toyota of Coconut Creek responded

Gracias por la reseña, Johana! Nos da mucho gusto oír que tuvo una buena experiencia de compra trabajando con el equipo Al Hendrickson Toyota. Apreciamos su apoyo y esperamos volver a verle en el futuro!

Toyota of Coconut Creek responded

Hi Barb - Thank you for bringing your experience to our attention. Allow me to apologize for the difficulty you've experienced trying to make an appointment by phone. We want booking with us to be simple and straightforward, and I regret that this hasn't been the case so far. I'm sorry that the wait was also longer than expected and want to assure you our team is continually working to provide the most efficient appointments possible. We're grateful for your business and your input and hope you'll reach out if there's anything more we can do to make your experience more positive. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

It makes our day to see that our team went the extra mile to ensure your satisfaction, Moe! Thanks for supporting Al Hendrickson Toyota and congrats on your new car!

Toyota of Coconut Creek responded

I am truly sorry to see this review, Edward. I invite you to contact me so we can discuss your personal experience together and so I can address this feedback directly. I hope to hear from you soon. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100