Erik Due | Page 21

Service plus recall This visit was more than the usual service...there was a Lexus recall to tend to also. So the time my car took was longer than usual. Erik kept me p This visit was more than the usual service...there was a Lexus recall to tend to also. So the time my car took was longer than usual. Erik kept me posted on progress, and he came to get me from the waiting room as quickly as possible. He was concerned about allowing me to head back to Florence before the main afternoon traffic rush, which I really appreciated. All seemed to be fine with the car when I drove it home. More

Helpful 0

Report | Print

Erik Due you are the best. Customer service was excellent. I greatly appreciate the service you provided. Also the followup service. Your concern was very app you are the best. Customer service was excellent. I greatly appreciate the service you provided. Also the followup service. Your concern was very appreciated. Thanks again More

Helpful 0

Report | Print

Courtesy Great service showed concern toward my needs. Facility was clean. Every person I in-counter was polite and respectful. Appears every Lexus vehicle no Great service showed concern toward my needs. Facility was clean. Every person I in-counter was polite and respectful. Appears every Lexus vehicle no matter type nor age was treated the same. I’m proud to own a Lexus More

Helpful 0

Report | Print

Customer Service Melvin provided exceptional customer service during my my visit for service at your facility. Melvin ensured my vehicle was serviced properly. I wou Melvin provided exceptional customer service during my my visit for service at your facility. Melvin ensured my vehicle was serviced properly. I would recommend this facility to my friends. More

Helpful 0

Report | Print

Excellent customer satisfaction Darren Russ makes you feel special every time he sees you and Erik Due was great too. He kept me informed of how my service was going and both asked Darren Russ makes you feel special every time he sees you and Erik Due was great too. He kept me informed of how my service was going and both asked if I needed anything during my wait. Great experience and great customer service! More

Helpful 0

Report | Print

Great customer service and recommend any one to purchase a car from Jim Hudson Lexus . All employees are very helpful and very knowledgeable. A pleasant and clean atmosphere and recommend any one to purchase a car from Jim Hudson Lexus . All employees are very helpful and very knowledgeable. A pleasant and clean atmosphere. More

Helpful 0

Report | Print

Eric was fantastic. Eric was very knowledgeable and kept me informed throughout the whole process of having my car serviced. Eric even had a bottle of water waiting for Eric was very knowledgeable and kept me informed throughout the whole process of having my car serviced. Eric even had a bottle of water waiting for me when I got there to pick up my car. More

Helpful 0

Report | Print

Awesome service I came in to make an appointment and expected it would be several days before my car would be serviced. Erik was able to schedule my appt. that day.I I came in to make an appointment and expected it would be several days before my car would be serviced. Erik was able to schedule my appt. that day.I was given a courtesy vehicle to drive while recall was replaced. Erik helped me unload my car to courtesy vehicle.Friendly & knowledgeable from service greeter to technician. Service greeter was helpful in securing service manager,Erik. Erik explained the recall process and other items needing serviced. He stayed in touch through text-email. More

Helpful 0

Report | Print

10,000 Mile Service I am still amazed at the excellent service received at Jim Hudson Lexus. From the moment I drive in until the moment I drive away, everyone is there I am still amazed at the excellent service received at Jim Hudson Lexus. From the moment I drive in until the moment I drive away, everyone is there to make me feel special, and valued as a customer. Normally I don't enjoy waiting for service, but the waiting area atmosphere is comfortable and inviting. I don't mind the time it takes to service my car. Thank you for making each visit a memorable experience. Erik Due was so efficient, and he made my visit even more pleasant. Another added bonus was having Darryn Russ find me in the waiting area and visit with me. Your service and employees are outstanding. More

Helpful 1

Report | Print

Battery Did a great job to research the battery history. Covered under warranty. Service was very quick. The wait time was relaxing. Keep up the good wo Did a great job to research the battery history. Covered under warranty. Service was very quick. The wait time was relaxing. Keep up the good work. More

Helpful 0

Report | Print