Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 16

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
184 Reviews

Dealership Experience

20 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

184 Reviews

Write a Review

184 Reviews of Erik Fernandez

July 28, 2021

Dealership Rating
Employee Rating

Great service from the time I arrived with the vehicle until the time I picked up the vehicle. I would definitely recommend this dealership to everyone. More

by manduleyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 28, 2021

Dealership Rating
Employee Rating

The only thing I’m unhappy is how dirty you leave the interior of my car, the seats and carpet full of oil,,very unhappy More

by Carcedeno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Williamson Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 21, 2021

Dealership Rating
Employee Rating

This dealership has many different departments to address all customer concerns. I have found that everyone that I speak to that works there is very friendly and able to handle all of my service needs and More

by Jack Ugent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2021

Williamson Buick GMC responded

Jack, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 13, 2021

Dealership Rating
Employee Rating

Once I arrived, I was greeted. The serviceman was polite. The area was clean, and efficient. They kept me in communication. They gave me snacks. Will be back. More

by hibiscus_1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2021

Williamson Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 13, 2021

Dealership Rating
Employee Rating

Very nice and professional staff. The service is A1 not to mention fast. I would be returning for future services for my car and will recommend to friends and family More

by Tryston32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno , Mickey Barrios, Carlos Gomara, Alfonso Robleto

Jul 16, 2021

Williamson Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 12, 2021

Dealership Rating
Employee Rating

Dealership is fine however the service this particular time was not. Problem is still not fixed. I was supposed to get my car back in about 24 hours three days later without anyone giving me any updates I More

by JLPONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Mckessom

Jul 16, 2021

Williamson Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Jul 17, 2021

JLPONE responded

I love Williamson Cadillac, however this last service time left me frustrated. My regular service tech, Mike McKesson is terrific but he was on days off after my initial drop off for an oil change and check up of a ABS light that kept coming on, The breaking system turned out to be a problem as my car is an older model, parts were not available to fix it completely at this time. It would of been nice if the technican would of called and offered a loaner when it was taking longer to fix. Now that Mike is back I feel more comfortable on being notified of the progress to fix my Escalade .(in fairness it is an 2004 model). I love my car and want to keep it, even when I eventually get a new cadillac, so I do want it to be safe and in good condition while I am driving my 100 yr old mother around, She can actually get up into it easily due to the running board and handle on the dash board that no other models have. So I normally give Williamson 5 star ratings and will do so again when my car is fixed. I am driving it now even tho the system balance and abs light won't go off till last part is found, hopefully soon. They told me it is safe to drive. Still makes me nervous.

June 25, 2021

Dealership Rating
Employee Rating

Service Adviser Erik was great. Friendly and prompt. I had an appointment for an oil change and was in and out in about an hour More

by EBROOMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

June 19, 2021

Dealership Rating
Employee Rating

Erik Fernandez provided friendly & professional customer service. He is very is knowledgeable. Notified me when my car was ready. Will be recommending Erik to friends & family. More

by eser57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2021

Williamson Buick GMC responded

We cannot thank you enough for your wonderful review of Williamson Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

June 15, 2021

Dealership Rating
Employee Rating

The gentleman who helped me did a tremendous job. It was Erik Fernandez. He was very responsive and honest with me and communicated exactly what was happening. I will definitely use Williamson Cadillac agai More

by Amystone305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2021

Williamson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

June 10, 2021

Dealership Rating
Employee Rating

Always great service. Easy process and very informative as to the process and detailed explanations of more major work. Always a friendly atmosphere. Will continue to to recommend others. More

by SHAMROCK19690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2021

Williamson Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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