Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 15

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
184 Reviews

Dealership Experience

20 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

184 Reviews

Write a Review

184 Reviews of Erik Fernandez

September 20, 2021

Dealership Rating
Employee Rating

Previous experiences were excellent! This time not so great.... I think a little expensive especially when matter is not resolved and it cost me extra time coming back and forth. More

by miller183hj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2021

Williamson Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 16, 2021

Dealership Rating
Employee Rating

Eric Fernandez was very helpful very polite and very professional I will continue taking my truck to Williamson Cadillac because of the service I get from there thank you More

by eserna2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Williamson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 06, 2021

Dealership Rating
Employee Rating

Took over 2 hours for a simple oil change and tire rotation. Was not the best experience being first time customer. Also the price for the service sent on the confirmation email was completely wrong a More

by alexandergil76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 07, 2021

Williamson Buick GMC responded

Alexander, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Sep 08, 2021

alexandergil76 responded

I would absolutely be interested in discussing further.

September 04, 2021

Dealership Rating
Employee Rating

My 5 Cadilac love Williamson that’s why I keep coming back and will lease my 6th in April of 2022 it’s best service More

by Teddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Penn

Sep 07, 2021

Williamson Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 25, 2021

Dealership Rating
Employee Rating

Excellent service by great professionals. Quality and speed. They are reliable, courteous and take care of you, they did the service to my vehicle while I grab a bite to eat and was ready in no time More

by jorgegonzalez43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mickey Barrios

Aug 27, 2021

Williamson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 14, 2021

Dealership Rating
Employee Rating

My experience at the dealer was very amazing the people where very attentive and very accurate with recommendations for my car they really watch out and take care of customers I wanna wish a special thank More

by IRISCH51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 31, 2021

Dealership Rating
Employee Rating

Eric is the best. He is at the service counter. He gets it. I hope to always work with him. Today I went in and even his dad was there. Stand up guy for sure. More

by bmat5893
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Williamson Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 30, 2021

Dealership Rating
Employee Rating

Great service and communication- Tony and Bruno have been a pleasure to work with.. from purchasing the vehicle to subsequent service..this is my second purchase from williamson More

by ADRIELMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruno Zayas, Rolando Pardo , Tony

Aug 04, 2021

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 30, 2021

Dealership Rating
Employee Rating

VERY GOOD SERVICE ALSO MANNY COMING TO MY HOME AND INSTALLING NEW BATTERY TO OUR 2006 H3 WITH 30,000 MILES HE IS A GENTERMAN GREATSERVICE /// YOU DONT HAVE HUMMER ON UR LIST CAR SERVICE More

by KB4BX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MANNY ROAD SERVICE

Aug 04, 2021

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Aug 05, 2021

KB4BX responded

THANKS KB4BX@COMCAST.NET

July 29, 2021

Dealership Rating
Employee Rating

My car GMC Terrain has been in for servicing for almost 3 weeks and they have not resolved the issue. On two occasIons i have been told to pick it up, when i get the car, it continued to have the same issue. More

by claribela
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 12, 2021

Williamson Buick GMC responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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