Erik Lett
Erik Lett at Kia of Everett

Erik Lett | Page 14

Service Manager

Kia of Everett

229 SW Everett Mall Way
Everett, WA 98204

4.8
166 Reviews
4.8

166 Reviews

Write a Review

166 Reviews of Erik Lett

April 09, 2024

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Employee Rating

Always friendly, knowledgeable & excellent communicators. The best service department I've ever dealt with. Highly recommended! More

by Nancyzerg1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Morgan Keeten, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

April 02, 2024

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Very friendly and polite, will get any answers for what ever questions you may want to ask. More

by ricardofray850
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

March 22, 2024

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They send me coupons all the time but can't get you in before they expire. I am sure there is a place to get water or coffee but I have never told where it is. And now they have a service charge to use More

by kawlaugh
Service Price Transparency
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Recommend Dealer
No

March 21, 2024

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Thye were prompt and efficient. They explained the works needed and were thorough when servicing the car. It was returned cleaned inside and outside. More

by Lloyd Brodniak
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Recommend Dealer
Yes

March 20, 2024

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Eric and Morgan were GREAT! My attitude was a little bent out of shape at first, but both gentlemen made everything go easy and fast. So thank you for making this long time KIA More

by m_antonellis
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Morgan Keeten

March 19, 2024

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Always friendly and treated like family when I come in, no matter what the reason. More

by larsonrenee31
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Recommend Dealer
Yes

March 18, 2024

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I Dropped my KIA Soul of for an oil change, and the oil was chnaged quickly and the car was washed and vacuumed too. Perfect! More

by innovativedoor2001
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Recommend Dealer
Yes

March 17, 2024

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Very professional and courteous employees! Looking forward to the next time we drop off our car. More

by markbrianrogers
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Morgan Keeten, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

March 12, 2024

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This dealership is clean, convenient and busy! That’s a great sign for a car dealership. More

by rreiser937
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Morgan Keeten, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

March 08, 2024

Dealership Rating
Employee Rating

My torque converter is going out but dealership won’t fix it under my warranty because they are not “sure”. I am a grandma who drives my 3 year grandchild around but they say it has to break down before the More

by hcrownhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Morgan Keeten

Mar 08, 2024

Kia of Everett responded

good afternoon, i am very sorry to hear about your experience. i have had a chance to dig into this and have a few answers for you. you are correct, we do believe that the Torque converter is going out, when we had the car we were unable to duplicate the issues that you are having, this is important because the warranty company (Kia) will not cover a repair on a component or part unless it fails. We understand how important a working vehicle is and we also understand why you are frustrated, we feel the exact same way, as soon as the part fails the warranty will kick in and this will allow us to submit to Kia for reimbursement. and get your vehicle fixed by a Kia master tech in a timely manner. we are nothing without our customers and we sincerely hope that this explanation and apology helps in some way. thank you again for the opportunity and we hope to see you again very soon Erik Butler/GM Kia of Everett .

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