Erik Lett
Erik Lett at Kia of Everett

Erik Lett | Page 14

Service Manager

Kia of Everett

229 SW Everett Mall Way
Everett, WA 98204

4.8
163 Reviews
4.8

163 Reviews

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163 Reviews of Erik Lett

March 21, 2024

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Thye were prompt and efficient. They explained the works needed and were thorough when servicing the car. It was returned cleaned inside and outside. More

by Lloyd Brodniak
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Recommend Dealer
Yes

March 20, 2024

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Eric and Morgan were GREAT! My attitude was a little bent out of shape at first, but both gentlemen made everything go easy and fast. So thank you for making this long time KIA More

by m_antonellis
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Recommend Dealer
Yes

Other Employees Tagged: Morgan Keeten

March 19, 2024

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Always friendly and treated like family when I come in, no matter what the reason. More

by larsonrenee31
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Recommend Dealer
Yes

March 18, 2024

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I Dropped my KIA Soul of for an oil change, and the oil was chnaged quickly and the car was washed and vacuumed too. Perfect! More

by innovativedoor2001
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Recommend Dealer
Yes

March 17, 2024

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Very professional and courteous employees! Looking forward to the next time we drop off our car. More

by markbrianrogers
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Morgan Keeten, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

March 12, 2024

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This dealership is clean, convenient and busy! That’s a great sign for a car dealership. More

by rreiser937
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Morgan Keeten, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

March 08, 2024

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My torque converter is going out but dealership won’t fix it under my warranty because they are not “sure”. I am a grandma who drives my 3 year grandchild around but they say it has to break down before the More

by hcrownhart
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Recommend Dealer
No

Other Employees Tagged: Morgan Keeten

Mar 08, 2024

Kia of Everett responded

good afternoon, i am very sorry to hear about your experience. i have had a chance to dig into this and have a few answers for you. you are correct, we do believe that the Torque converter is going out, when we had the car we were unable to duplicate the issues that you are having, this is important because the warranty company (Kia) will not cover a repair on a component or part unless it fails. We understand how important a working vehicle is and we also understand why you are frustrated, we feel the exact same way, as soon as the part fails the warranty will kick in and this will allow us to submit to Kia for reimbursement. and get your vehicle fixed by a Kia master tech in a timely manner. we are nothing without our customers and we sincerely hope that this explanation and apology helps in some way. thank you again for the opportunity and we hope to see you again very soon Erik Butler/GM Kia of Everett .

March 05, 2024

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Thanks for your help during our visit and for taking in all the notes I had to give. More

by blancaherrera0817
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Recommend Dealer
Yes

Other Employees Tagged: Steve Weedin, Morgan Keeten, Nadia Roth , Brett Buckingham, Nick Howe, Jeff Kinney

March 01, 2024

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They are very helpful and passionate about the customer needs. Great experience so far and would recommend to everyone! More

by er30406
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Recommend Dealer
Yes

Other Employees Tagged: Jake Bomer , Spencer Bliss

February 29, 2024

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The service department is great, fast and honest, working with Erik was a great experience. Very helpful. And my car was clean and waiting for me in less than an hour. More

by shawnnmcdaniel
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Recommend Dealer
Yes
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