Erik Lett | Page 16

Morgan! You're killing it! I love that you have been my service rep twice in a row now, always happy to see you and hear your explanation. See you again soon You're killing it! I love that you have been my service rep twice in a row now, always happy to see you and hear your explanation. See you again soon! More

by Citlalic Zuniga (Zee) Verified Customer Verified Customer

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Fast service . Great clean environment . Was in for an oil change and got a car wash and vacuumed car. . Great clean environment . Was in for an oil change and got a car wash and vacuumed car. . More

by monicaherazo Verified Customer Verified Customer

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Great oil change with friendly advisors and staff. Also, provided safety system check on side traffic application. Also, provided safety system check on side traffic application. More

by drewsplace Verified Customer Verified Customer

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Ordering and paying for parts and waiting for them to arrive. 2 weeks no call, I called they said they would call me. 3 weeks still no call. 1 month I called guess what no part they could not get the par arrive. 2 weeks no call, I called they said they would call me. 3 weeks still no call. 1 month I called guess what no part they could not get the part, no longer made. They did manage to jerry rig the bracket and did not charge for labor. Their assumption is that someone should be contacting the customer keeping them up to date of the situation. Clearly their team is not aware of their process or in this case there is no process. I still really like KIA I just think they could do better. More

by sydbar52 Verified Customer Verified Customer

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Fast and efficient service. I was in and out quickly. Thanks for making it a good experience. I was in and out quickly. Thanks for making it a good experience. More

by keena.taylor Verified Customer Verified Customer

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Had a 200,000 mile service and my experience during the service was great. The staff were courteous and friendly and gave me a free car wash, and vacuumed the interior. Thanks! service was great. The staff were courteous and friendly and gave me a free car wash, and vacuumed the interior. Thanks! More

by Troy Verified Customer Verified Customer

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Erik Lett is the Best! Always greets me bye name like we've Known each other for ever. Takes personal care of my needs since a terrible injury I had. Always greets me bye name like we've Known each other for ever. Takes personal care of my needs since a terrible injury I had. More

by Ktrunkhill Verified Customer Verified Customer

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10 de 10, los mejores, 100% recomendados, su trabajo es de excelente 👌 calidad, yo tengo más de 5 años usando su servicio y estoy muy contenta. de excelente 👌 calidad, yo tengo más de 5 años usando su servicio y estoy muy contenta. More

by sugeiibarra38 Verified Customer Verified Customer

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Great service from great people who took care of my Telluride in most expedite manner! Telluride in most expedite manner! More

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Our concern had to be escalated from the Service Advisor (Lizzie Hendricks) to her Manager. Erik Lett, hung up the phone on us while we were still talking to him JUST because we didn't understand his point (Lizzie Hendricks) to her Manager. Erik Lett, hung up the phone on us while we were still talking to him JUST because we didn't understand his point of view. This was the VERY FIRST TIME we receive that kind of customer service from a Manager. If the Manager, who is supposed to be the person in charge to deescalate a situation, reacts that way, that makes me think the staff don’t really care about their customers. This was extremely disappointing. More

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