Erik Lett | Page 9

The employees at Kia are always super friendly and helpful! We feel our car is in good hands every time we bring it in. helpful! We feel our car is in good hands every time we bring it in. More

by KAITHLINWHEELER Verified Customer Verified Customer

Report | Print

Everyone at Kia has been very accommodating. They answer all my questions... They really want to make sure my needs are taken care of. All staff members are friendly and attentive. It seems t They answer all my questions... They really want to make sure my needs are taken care of. All staff members are friendly and attentive. It seems to be a very cohesive group at Kia. They are friendly to each other.... This makes me glad to be there too... and then there are also the snacks! More

by Carol Verified Customer Verified Customer

Report | Print

Quick and prompt service with a smile, under promise and over deliver. Good, pleasant experience over deliver. Good, pleasant experience More

by edhousej Verified Customer Verified Customer

Report | Print

Keep up the good work thanks for taking good care of our cars would recommend you to anyone cars would recommend you to anyone More

by swimtay Verified Customer Verified Customer

Report | Print

very good service - kept me informed throughout the process. I would recommend to my friends. process. I would recommend to my friends. More

by rieners Verified Customer Verified Customer

Report | Print

You guys are the best. The first class customer service from Eric and Nick literally made my eyes water due to their kindness. Thank you for taking a personal interest in m The first class customer service from Eric and Nick literally made my eyes water due to their kindness. Thank you for taking a personal interest in my KIA SOUL. Your support is much appreciated. More

by bsleeper0 Verified Customer Verified Customer

Report | Print

Timely and efficient. Pleasant people to work with. Always courteous and informative about my service. Pleasant people to work with. Always courteous and informative about my service. More

by bkbezdek Verified Customer Verified Customer

Report | Print

Always a great experience when I get my car serviced here. I will continue to bring my car here for service. here. I will continue to bring my car here for service. More

by katie.desrosier Verified Customer Verified Customer

Report | Print

Erik, the service manager was not good to deal with. After replacing the engine, the newly replaced serpentine belt failed, leaving us stranded on a 100° day. He argued repeatedly that it was not their After replacing the engine, the newly replaced serpentine belt failed, leaving us stranded on a 100° day. He argued repeatedly that it was not their fault. I could see what looked like teeth marks on the alternator pulley. Erik treated us both like we were idiots. He does not allow you to even speak when on the phone, he just continually talks over you. While on the phone I had a revelation that the teeth marks actually looked like the marks of a bolt that got lodged under the belt. He did not want to entertain this at all. He was solely focused on escaping any liability. Concerned for the safety of our vehicle that they had just worked on, I investigated and found the alternator bolt missing. After sending him a picture, Erik quickly changed his tone and agreed to fix their poor quality workmanship under warranty. Clearly, customer service is not his strength. Erik assumes that anyone he talks to has no clue what they are talking about and that he is the know-all be-all in the situation. Very disappointing interaction. I would not recommend Kia of Everett. More

by kuhlmankevin Verified Customer Verified Customer

Report | Print

First time I used the dealership services when I had a recall in one of my Kia’s and I loved working with them. recall in one of my Kia’s and I loved working with them. More

by ahcene bourdache Verified Customer Verified Customer

Report | Print