Erika Hodge

We had 2 kiddos with us and they made this process so simple! April was amazing not only finding what we wanted but helping keep the kids happy and entertained! Everyone was so friendly and it made our e simple! April was amazing not only finding what we wanted but helping keep the kids happy and entertained! Everyone was so friendly and it made our experience so much easier!! More

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Pleasant experience working with Will Butler. I highly recommend him when buying your new vehicle I highly recommend him when buying your new vehicle More

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Will Butler was very professional, attentive, and provided great customer service. He didn't hassle or pressure me, Will went above and beyond to ensure I was comfortable, compentant and confident provided great customer service. He didn't hassle or pressure me, Will went above and beyond to ensure I was comfortable, compentant and confident during the whole process. I was able to tell him what I was looking for which included the year, make and .model. He found it and had it transferred next day. Despite the dealership double booking which caused him to be back and forth between me and another couple, Will did his best to make sure I didn't feel dismissed or neglected. I appreciated his efforts, I was there with a newborn. I left as a satisfied customer in the car I wanted. More

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April and Erica were greats very patient. In answering all my questions. Walked out with a great deal! In answering all my questions. Walked out with a great deal! More

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Will Butler was incredibly professional, attentive, and provided outstanding customer service throughout my entire experience. He never hassled or pressured me, and instead went above and beyond to ensure provided outstanding customer service throughout my entire experience. He never hassled or pressured me, and instead went above and beyond to ensure I felt comfortable, competent, and confident every step of the way. I was able to clearly communicate what I was looking for—including the year, make, and model—and Will delivered. He found the exact vehicle and had it transferred the very next day. Even though the dealership had double-booked appointments, requiring Will to juggle between me and another couple, he still made a sincere effort to ensure I didn’t feel dismissed or neglected. His attentiveness was especially appreciated, as I was there with a newborn. Thanks to Will’s dedication and professionalism, I left as a satisfied customer—in the exact car I wanted. I truly appreciated his help and highly recommend him to anyone in the market More

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Will and the entire Heritage Owings Mills crew were a pleasure to work with, and went above and beyond. pleasure to work with, and went above and beyond. More

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The dealership is ok. But if it wasn’t for Will Butler, we would not have bought. Energy is huge when it comes to making a significant purchase. William listened and wasn’ But if it wasn’t for Will Butler, we would not have bought. Energy is huge when it comes to making a significant purchase. William listened and wasn’t trying to sell….he was being himself. As a former weapons instructor I have been trained to read energy - first….William doesn’t have just good….but “prudent” energy. I’m cynical by nature…and I appreciate “who” he is. I can’t say the same from some of the others…that were there the night we signed….but no one is perfect. And I could’ve misread. My wife was happy with the service Will provided also. More

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Aydan is an absolute champion, he was exceptionally professional, knowledgeable, and courteous. He made the experience of buying a new car smooth and stress free. professional, knowledgeable, and courteous. He made the experience of buying a new car smooth and stress free. More

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Joe was knowledgeable and easy to work with and got us the car we wanted! the car we wanted! More

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They were amazing and so kind to me and my daughter. Would buy from them again Would buy from them again More

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