Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos | Page 10

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
106 Reviews

Dealership Experience

5 yrs

4.9

106 Reviews

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106 Reviews of Erin Poulos

March 08, 2025

Dealership Rating
Employee Rating

Daryl Nissan is the best car dealer I've worked with in my entire life of buying cars More

by kevinbrandt
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 09, 2025

Russ Darrow Nissan of Milwaukee responded

Kevin, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

March 08, 2025

Dealership Rating
Employee Rating

I love russ Darrow. Ive been coming there since the late 90's. You have service all 4 of my vehicles: 93 Maxima 2001 Maxima 2014 Maxima And now my 2014 pathfinder More

by Mountain3434
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Terry, who is no longer there

Mar 09, 2025

Russ Darrow Nissan of Milwaukee responded

Louis, Thank you so much for your kind words for Paul, and for taking the time to leave us this wonderful feedback! Matt Hansen matt.hansen@russdarrow.com

March 08, 2025

Dealership Rating
Employee Rating

My service was handled very well and explained to me in depth, very satisfied thanks More

by cigarhappy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh

Mar 09, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your service experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

March 05, 2025

Dealership Rating
Employee Rating

Convenient day of oil change. Erin had gas cap erroneous warning turned off. Pleasant and efficient service. Nise to see that I can get WI emission test at Russ Darrow next tim More

by JOHNMARIEMAKAL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Russ Darrow Nissan of Milwaukee responded

John, Thank you for your business and this review. We're happy to hear Erin and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

March 05, 2025

Dealership Rating
Employee Rating

Been coming to this dealership since 2015 The people over all are very good people but the service workers does not keep it real at times.they say they do one thing but does not forget to tap off fluids at t More

by PRESTONSPIVERY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Travis Wise

Mar 08, 2025

Russ Darrow Nissan of Milwaukee responded

Preston, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Hansen matt.hansen@russdarrow.com

March 03, 2025

Dealership Rating
Employee Rating

Excellent and professional service. The service was very timely. I will definitely be back & recommend others. More

by RHONDAEUELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh, Keontre McCants

Mar 03, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, Rhonda, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

February 28, 2025

Dealership Rating
Employee Rating

The service dept is very friendly and doesn’t pressure me to have repairs done right a way since I am on a limited income and I can have it done when I come in to have routine oil changed done which makes More

by SANDIDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh, Keontre McCants

Mar 03, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

February 28, 2025

Dealership Rating
Employee Rating

Has them look at warranty on my seats. They said talk to Nissan consumer affairs.they sent me back to the dealer. Waiting for some action. More

by DLITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Shaun has always helped me get the best service at the best price on my vehicle More

by KBECKER18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

Feb 26, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years! Matt Hansen matt.hansen@russdarrow.com

February 17, 2025

Dealership Rating
Employee Rating

Erin has been remarkable through out my whole service experience with Russ Darrow Nissan. During my last service i forgot to rate Erin, please consider that as well. More

by YASHPARIKH.CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Erin here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen matt.hansen@russdarrow.com

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