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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos | Page 11

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
109 Reviews

Dealership Experience

5 yrs

4.9

109 Reviews

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109 Reviews of Erin Poulos

February 28, 2025

Dealership Rating
Employee Rating

Has them look at warranty on my seats. They said talk to Nissan consumer affairs.they sent me back to the dealer. Waiting for some action. More

by DLITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 06, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Shaun has always helped me get the best service at the best price on my vehicle More

by KBECKER18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

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Feb 26, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years! Matt Hansen matt.hansen@russdarrow.com

February 17, 2025

Dealership Rating
Employee Rating

Erin has been remarkable through out my whole service experience with Russ Darrow Nissan. During my last service i forgot to rate Erin, please consider that as well. More

by YASHPARIKH.CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 17, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Erin here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen matt.hansen@russdarrow.com

February 16, 2025

Dealership Rating
Employee Rating

Great team would trust my car with them with no problem at all great work More

by CORNELLRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh, Keontre McCants

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Feb 16, 2025

Russ Darrow Nissan of Milwaukee responded

Ric, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

Erin is anlways incredibly helpful and friendly. Getting my car serviced was a fast, smooth and stress-free process. More

by ARTHERCYARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel , Adam Diaz, JP Lopez

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Feb 16, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Erin. Please don't hesitate to let us know if we can be of further assistance. Matt Hansen matt.hansen@russdarrow.com

February 06, 2025

Dealership Rating
Employee Rating

Travis was not real friendly like other techs ive had in the past. He didn’t check any of my fluids or top them off or explain clearly exactly if something was wrong other then trying to get me to pay for More

by qunnaelise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh, Keontre McCants

Report | Print
Feb 06, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Hansen matt.hansen@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

Great place and great customer service and they make sure everything is done correctly And keep you informed More

by soicyburdine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 01, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Hansen matt.hansen@russdarrow.com

January 25, 2025

Dealership Rating
Employee Rating

Great service overall. Customer service was outstanding my Oil change was completed in A timely manner. Waiting room area was comfortable and clean. I have had service here More

by Nissan2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 26, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

January 24, 2025

Dealership Rating
Employee Rating

Russ Darrow is a great place to take your car fir service. The staff is friendly and knows what they're doing. More

by Shane.jansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 24, 2025

Russ Darrow Nissan of Milwaukee responded

Shane, thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Hansen matt.hansen@russdarrow.com

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