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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
71 Reviews
4.9

71 Reviews

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71 Reviews of Erin Poulos

October 23, 2025

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Employee Rating

Great My experience was grest6 Great I hate this. If I have to go thru this every time I have service, I may change my provder More

by WVBROOKS
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Oct 24, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Abdul Sen abdul.sen@russdarrow.com

October 18, 2025

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Employee Rating

Great customer service,finished the work on my truck in a timely manner. Enjoyed my experience More

by hydtrcy81
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Oct 20, 2025

Russ Darrow Nissan of Milwaukee responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Abdul Sen abdul.sen@russdarrow.com

October 10, 2025

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Employee Rating

One of the sales managers very rude my time there was horrible when it can to customer service More

by HEWETT.TRACEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jerad Brockel, Mike Comrov, Alan Saaverda-Aura, Tim Lewis

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Oct 13, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you, Tracey, for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Abdul Sen abdul.sen@russdarrow.com

October 09, 2025

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Employee Rating

AMAZING SERVICE LITERALLY COULD NOT GET BETTER. CAR FEELS LIKE NEW, WAY CLEANER THAN I BROUGHT IT, THANK YOU! More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Travis Wise, Shaun Sellers , Karen

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Oct 09, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Abdul Sen abdul.sen@russdarrow.com

October 09, 2025

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Employee Rating

Erin is an excellent service manager, and my last few visits have resulted in error-free maintenance with a clean car returned to me. The Sales and Finance department is the reason I plan to shop elsewhe More

by RR644972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing your thoughts about your experience with Erin and our team here at Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

October 05, 2025

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Employee Rating

Travis was excellent at communicating the necessary work and co-ordinating with the warranty inspector. Good work. I was shocked, though, at the price of replacing one steel wheel and the Tire Pressure Moni More

by No26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Oct 05, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Abdul Sen abdul.sen@russdarrow.com

October 05, 2025

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Employee Rating

Erin, it's outstanding in knowledge about the functions of vehicle systems, as well as potential issues. More

by SilviaFregoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

October 04, 2025

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Employee Rating

Great service provided by the dealership. Will definitely make them my service provider of choice. More

by GERALDHYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise, Adam Diaz

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Oct 04, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Abdul Sen abdul.sen@russdarrow.com

September 20, 2025

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Employee Rating

Everyone’s so professional and friendly! I absolutely love Russ Darrow Nissan! It’s the only place I’ll ever go. More

by Denise W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Sep 20, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Abdul Sen abdul.sen@russdarrow.com

September 20, 2025

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Employee Rating

I’m always pleased great communication and customer service . I’m 67 years old and they helped me to understand exactly what was going on .👍🏾 More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise, Shaun Sellers, Gerald Schiller

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Sep 21, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

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