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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
95 Reviews
4.9

95 Reviews

Write a Review

95 Reviews of Erin Poulos

February 27, 2026

Dealership Rating
Employee Rating

Experience could not have been better. Not sure why there could not have been 1 diagnostic charge to check 2 items. More

by DTENSNOW
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Feb 27, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for the 5-star rating and for entrusting your Nissan Pathfinder to our service team. We’re sorry for any confusion around the diagnostic fees. Erin is available to review the charges in detail and answer your questions. Abdul Sen abdul.sen@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

Brought Erin up to speed on the cars status since blub was replaced. will return next week for final check. More

by NONE25
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Feb 23, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with Erin and our team. We're glad to hear we delivered such a great experience! Abdul Sen abdul.sen@russdarrow.com

February 11, 2026

Dealership Rating
Employee Rating

Everyone was great & I told all my friends about Nissan of Russ Darrow. Thank you guy's. More

by morgansmith23
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Feb 11, 2026

Russ Darrow Nissan of Milwaukee responded

What a pleasure to hear our team provided great service on your Nissan Rogue and that you’ve shared your experience with friends. Erin and our staff appreciate your recommendation and look forward to assisting you again. Abdul Sen abdul.sen@russdarrow.com

February 11, 2026

Dealership Rating
Employee Rating

Great Service and kept me in the loop at all stages of the service. Would definitely recommend this service to my friends who drive a Nissan! More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers, Angel Santini, keanna brent

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Feb 12, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad our team kept you informed at every stage of your Nissan Rogue service. Thank you for recommending us to your Nissan-driving friends. We look forward to helping them soon. Abdul Sen abdul.sen@russdarrow.com

February 07, 2026

Dealership Rating
Employee Rating

Erin is an excellent service writer explaining everything. I will return Wednesday to complete service waiting for an ordered part. More

by NONE25
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Feb 08, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Erin and our team, and we look forward to working with you again. Abdul Sen abdul.sen@russdarrow.com

January 31, 2026

Dealership Rating
Employee Rating

Easy and convenient. Friendly. Efficient Was easy to schedule online and the staff is very friendly and honest More

by APBEAUTY02
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Feb 01, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

January 29, 2026

Dealership Rating
Employee Rating

Erin is always awesome. The others are great as well but kind of like working with her most. Super pleasant and smart. More

by JNOE1
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jan 29, 2026

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Abdul Sen abdul.sen@russdarrow.com

January 25, 2026

Dealership Rating
Employee Rating

Erin is great! She sees to genuinely care about making her customer's experience a good one. More

by MLSHEPICH
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jan 25, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

January 15, 2026

Dealership Rating
Employee Rating

Erin is always great to work with. Treats the customer great and respect and has great attention to detail making sure your concerns are addressed More

by chris_ryman2005
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jan 15, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Abdul Sen abdul.sen@russdarrow.com

January 11, 2026

Dealership Rating
Employee Rating

Great service, friendly. Everything was explained in detail upon arrival and I received a video of the inspection with clearly stated comments. More

by MB
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jan 12, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

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