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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos | Page 6

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
106 Reviews

Dealership Experience

5 yrs

4.9

106 Reviews

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106 Reviews of Erin Poulos

August 28, 2025

Dealership Rating
Employee Rating

Great communication and service representatives with excellent work. Great follow up after work performed by technicians. Would highly recommend More

by alfonso.wilson74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

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Aug 28, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

August 25, 2025

Dealership Rating
Employee Rating

I came for a 4 wheel enlinement tires are crooked as ever spent $136 I will be returning to get this done right. More

by janetashley1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 28, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience, Jane, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

August 15, 2025

Dealership Rating
Employee Rating

Erin is great and never gives the runaround. She’s always straight forward and wouldn’t take my car anywhere else More

by robin.schreck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

August 09, 2025

Dealership Rating
Employee Rating

Erin always provides EXCELLENT customer service. Very knowledgeable Erin is always cheerful and happy to see me More

by DRACYLOCKETT
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Aug 09, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

The worst Nissian dealership in Milwaukee! Terrible customer service first off, inexperienced Menicanic that don’t know what the xxxx there doing and this place always misdiagnose a simple pro More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Lecher, Joseph Weil, Shaun Sellers , Gerald Schiller

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Aug 08, 2025

Russ Darrow Nissan of Milwaukee responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns. Matt Hansen matt.hansen@russdarrow.com

August 05, 2025

Dealership Rating
Employee Rating

I've worked with Erin, Travis, Joe, and Shaun in the service dept and they are all wonderful. Knowledgeable, informative, and helping me out by telling me what to budget for in the future. I've been More

by Suetholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh, Gerald Schiller

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Aug 05, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

August 04, 2025

Dealership Rating
Employee Rating

I come every week to have my car wash and Travis, Shawn and the entire team has always been 100%. Outstanding! More

by angela.robbins17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel, Travis Wise, Shaun Sellers

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Aug 04, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Hansen matt.hansen@russdarrow.com

July 27, 2025

Dealership Rating
Employee Rating

Erin is ALWAYS very polite, knowledgeable and helpful. I don’t have any complaints here. More

by yasmineglover89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 27, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Hansen matt.hansen@russdarrow.com

July 21, 2025

Dealership Rating
Employee Rating

Knowledge respectful informative skilled helpful & sensitive in understanding of my situation . kept me well informed about what was found More

by sandkay26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers , Cyrus Farahbakhsh, Gerald Schiller

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Jul 22, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

July 21, 2025

Dealership Rating
Employee Rating

So helpful and patient! Worked with myself and my son according to time and money. Highly recommend JP Lopez. More

by aminah hamdan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel, Shaun Sellers , JP Lopez

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Jul 21, 2025

Russ Darrow Nissan of Milwaukee responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Nissan of Milwaukee! Matt Hansen matt.hansen@russdarrow.com

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