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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos | Page 8

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
106 Reviews

Dealership Experience

5 yrs

4.9

106 Reviews

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106 Reviews of Erin Poulos

June 10, 2025

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Employee Rating

I was handled as a priority and with a great customer service. 10/10 will recommend More

by ALAKEIDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel , Matthew Hansen, Jimmy V

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Jun 10, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

June 05, 2025

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Employee Rating

Erin is great advisor. But i find the service a bit pricey. Can it be reduced? More

by YASHPARIKH.CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

May 29, 2025

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Employee Rating

Very good! Erin was very polite and professional! Service was done fast! Russ Darrow dealership is the best! More

by Larisa Mazur
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Recommend Dealer
Yes
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May 29, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

May 23, 2025

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Employee Rating

Than you for taking care of me, Erin! Service was completed in timely fashion. Well dine More

by GOLFMOM2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

May 18, 2025

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Employee Rating

Erin was amazing, as always. I was shocked to see the cashier in pajama bottoms fleece socks and slippers however. More

by MWichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel

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May 19, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience working with Erin! We appreciate your informing us of your concern and will follow up with our team. Matt Hansen matt.hansen@russdarrow.com

May 17, 2025

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Employee Rating

Erin always keeps me informed of where we're at with the services my Maxima needs as well as what my options are. She represents Russ Darrow in a very professional manner! More

by brewciti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erin met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

May 12, 2025

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Employee Rating

Erin effectively communicated what happened with my tire when it was previously serviced here and how it was remedied.. she also explained what to look for and how to purchase new tires when needed! Thank y More

by T_MCRAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

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May 12, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

May 04, 2025

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Employee Rating

Erin greeted me with a smile and promptly wrote up my order. Oil change was done in a reasonable amount of time and for a fair price. All in all a good experience. Enjoyed a hot chocolate while waiting. More

by PMKMSMRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Hansen matt.hansen@russdarrow.com

April 28, 2025

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Employee Rating

I love coming to your dealership since everyone in the store treats me very good More

by maria.ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Comrov, Adam Diaz

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Apr 29, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Hansen matt.hansen@russdarrow.com

April 27, 2025

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Employee Rating

They're a good dealership. The customer comes first and they really care about you. More

by mekmek_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

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