Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
210 Reviews

Dealership Experience

24 yrs, 5 mos

Industry Experience

24 yrs, 5 mos

Specialties & Trainings

VW Certified Master Service Consultant

4.8

210 Reviews

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210 Reviews of Erin Trotter

November 09, 2026

Dealership Rating
Employee Rating

Not to stressful. Service team is always pleasant. The experiences I have had shows some team members are willing to help the customer to make sure we are satisfied. More

by Tariqepix
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

November 06, 2026

Dealership Rating
Employee Rating

Always easy to work with. Always charge me an arm and a leg. Nearly $3k for my service. I'd call it highway robbery but was told my car needed the work or couldn't be driven o More

by jwash
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

November 04, 2026

Dealership Rating
Employee Rating

Erin is one of the reasons why I come there great service and follows up every time. I am coming there for service work as long as Erin is working there. More

by JOHN.PIRICH
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

November 02, 2026

Dealership Rating
Employee Rating

38 years experience with North Penn Volkswagen. Sales and service are great. My children are follow-on purchasers. More

by dcummins19446
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Nov 03, 2026

North Penn VW responded

Thank you so much for your incredible loyalty over the past 38 years! It truly means the world to us that you have continued to trust North Penn Volkswagen with both your sales and service needs for nearly four decades. Knowing that your children have also chosen to become part of the North Penn VW family is one of the greatest compliments we could ever receive. Building lasting relationships across generations is something we take tremendous pride in. Thank you for being such an important part of our dealership's history. We look forward to serving you and your family for many more years to come!

November 02, 2026

Dealership Rating
Employee Rating

They do a great job thank you That's all I have They do a great job More

by michael@mcgoldrickleasing.com
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Nov 03, 2026

North Penn VW responded

Thank you for the great 5-star review! We truly appreciate your kind words and are happy to hear that our team continues to provide you with a great experience. Your satisfaction means a lot to everyone here at North Penn Volkswagen. Thank you for choosing us, and we look forward to seeing you again!

November 02, 2026

Dealership Rating
Employee Rating

Service team is very helpful, accommodating and courteous. Makes customers feel comfortable. Will return for services in future. More

by KUFFUORT
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Nov 02, 2026

North Penn VW responded

Thank you for your kind review and for choosing North Penn Volkswagen! We're happy to hear that our service team made you feel comfortable and welcomed throughout your visit. Providing helpful, accommodating, and courteous service is exactly what we strive for. We truly appreciate your trust in our team and look forward to welcoming you back for your future service needs!

October 28, 2026

Dealership Rating
Employee Rating

Overall great and trustworthy! Have been coming there for many many years since I bought my car in 2009 and Erin has always been great keeping me up-to-date on my car More

by FORTEJ
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Oct 30, 2026

North Penn VW responded

Thank you so much for your continued loyalty and trust in North Penn Volkswagen since 2009! It truly means so much to us that you've chosen our team to care for your vehicle for all these years. We're especially happy to hear that Erin has consistently provided excellent service and kept you informed every step of the way. Building lasting relationships with our customers is something we take great pride in, and we're grateful to have you as part of the North Penn VW family. We look forward to many more years of serving you!

October 28, 2026

Dealership Rating
Employee Rating

Staff were friendly and very cooperative. Work was completed in a timely manner and the results surpassed my expectations. More

by Oberon
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Oct 30, 2026

North Penn VW responded

Thank you so much for your wonderful review! We're thrilled to hear that our North Penn Volkswagen team provided friendly, accommodating service and completed the work in a timely manner. Knowing that we exceeded your expectations is one of the best compliments we could receive! We truly appreciate your trust in our team and look forward to providing you with the same great experience during your next visit!

October 28, 2026

Dealership Rating
Employee Rating

Professional and friendly interaction with all employees. No wait either at check in or check out. Repair video and work done to expectations. More

by MIRSCH
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Oct 30, 2026

North Penn VW responded

Thank you so much for your wonderful feedback! We're happy to hear that our North Penn Volkswagen team provided a professional, friendly, and efficient service experience from check-in to check-out. We're especially glad you appreciated the repair video and that the work performed met your expectations. We know your time is valuable, and making the service process as convenient and transparent as possible is always our goal. Thank you for trusting us with your vehicle, and we look forward to seeing you again!

October 21, 2026

Dealership Rating
Employee Rating

Excellent customer service and provided excellent updates on the progression of service . I will endeavor to continuously be a loyal customer of VW. More

by kwyche4630.ibng
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Oct 22, 2026

North Penn VW responded

Thank you, kwyche4630.ibng, for the wonderful review! We’re thrilled to hear that our North Penn Volkswagen service team provided you with excellent customer service and kept you informed throughout the entire process. Clear communication and making sure our customers feel confident and well taken care of are always top priorities for us! Your loyalty and trust mean the world to our team, and we look forward to continuing to provide you with exceptional service for many miles to come! 🚗😊

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