Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
184 Reviews

Dealership Experience

24 yrs, 4 mos

Industry Experience

24 yrs, 4 mos

Specialties & Trainings

VW Certified Master Service Consultant

4.8

184 Reviews

Write a Review

184 Reviews of Erin Trotter

October 03, 2026

Dealership Rating
Employee Rating

It was excellent, great to deal with and got all our issues handled quickly and correctly. More

by Ecolyer
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

October 02, 2026

Dealership Rating
Employee Rating

Purchased lease car with no issues. Pre approved on price and pretty easy process to inspect car and work with finance on the paperwork. More

by Jerry W
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

October 01, 2026

Dealership Rating
Employee Rating

Very good experience. Comfortable waiting room, helpful updates during visit and quick service. Friendly staff More

by PMOYER_98
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Oct 02, 2026

North Penn VW responded

Thank you for the great review! We’re happy to hear you had a comfortable and efficient visit with our North Penn Mazda Service Team. Keeping you updated throughout the process while providing quick, friendly service is always our goal. We appreciate your business and look forward to seeing you again!

September 30, 2026

Dealership Rating
Employee Rating

Consistent service. I have getting my cars from dealership for almost 20 years. Very happy. More

by witherspoondjuna
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

September 30, 2026

Dealership Rating
Employee Rating

Consistent service. I have getting my cars from dealership for almost 20 years. Very happy. More

by witherspoondjuna
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

September 30, 2026

Dealership Rating
Employee Rating

Always willing to accommodate and make sure I'm satisfied and happy They are awesome and a pleasure to deal with More

by Mike-menta
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

September 29, 2026

Dealership Rating
Employee Rating

Both girls were great as always. Attentive, informative and knowledgeable. Service was top notch h More

by JAMIEHILL0717
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

September 29, 2026

Dealership Rating
Employee Rating

Nice dealership with nice and professional employees. You can trust the service team to only suggest the work that needs to be done without that, “we found some expensive other problems.” I have stopped More

by Hosenpfeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young , The guy that sent the video was awesome, don’t remember his name.

Sep 29, 2026

North Penn VW responded

Thank you so much for the kind words and for trusting our team! We’re glad to hear that you appreciate our honest, straightforward approach to service. Our goal is always to recommend what your vehicle truly needs while keeping you informed every step of the way. We appreciate your confidence in North Penn and look forward to taking care of you and your vehicle for many miles to come!

September 28, 2026

Dealership Rating
Employee Rating

Easy and simple very nice place tech Craig was very good Easy, simple very nice place and please very welcoming and take care of you communication top notch and the technician Craig was the best! More

by TBFINK13
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

Sep 29, 2026

North Penn VW responded

Thank you for the great review! We’re so glad to hear that your visit was easy, welcoming, and well communicated from start to finish. We’ll be sure to pass along your kind words to Craig—he’ll be happy to know he made such a positive impression. We truly appreciate your trust in our team and look forward to taking care of you again!

September 28, 2026

Dealership Rating
Employee Rating

I appreciate the service and the customer service team (Erin and Jim). They are very helpful when I bring my car in. One issue that I have is the process itself. My car is well serviced and I trust the me More

by Pamella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

North Penn VW responded

Hello Pamella, Thank you for your recent visit to our Volkswagen Service Department. We're sorry to hear that the experience you received from another Volkswagen dealership was less than ideal. We appreciate that you've chosen to service at North Penn VW and look forward to many years of helping you with everything VW! You'll be happy to learn that VW recently revised their substitute transportation policy. We've double our fleet of loaners, and they're now available (first come, first serve) for ALL appointments! When scheduling via online portal, text, email or phone call, just request a service loaner and we'll happily provide one of our latest models for you to drive. There is no daily rental fee, we just ask that you bring the vehicle back in the same condition and replace the gas that you use. We look forward to seeing you again soon! Sincerely, Ken Benton VW Service Manager

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