Erin Trotter

North Penn VW responded

Thank you for your thoughtful review, Brian! We're so glad Erin was able to help identify the issue and provide an honest recommendation based on your previous inspection. It's great to hear the brake replacement resolved the problem. We'll be sure to share your kind words with Erin—she'll appreciate the recognition. Thank you for trusting North Penn VW with your vehicle, and we look forward to seeing you again!

North Penn VW responded

Hi Tamara, thank you for taking the time to share your experience! We're so glad Erin was able to get you in quickly and have your vehicle ready even earlier than expected. We'll be sure to pass along your kind words to her. We appreciate your trust in North Penn Volkswagen and look forward to seeing you again for your next visit!

North Penn VW responded

Thank you for the great review! We're delighted to hear you had a friendly and informative service experience. Keeping our customers updated, explaining the work performed, and returning your vehicle clean are all things we take pride in. We appreciate your support and look forward to seeing you again at North Penn!

North Penn VW responded

Thank you for your kind review! We're so glad to hear our team made you feel welcome, comfortable, and took the time to address all of your concerns. Providing a friendly, stress-free experience is what we strive for every day. We truly appreciate your support and look forward to seeing you again at North Penn VW!

North Penn VW responded

Thank you for the fantastic review, Josh! We're honored to hear you consider North Penn the best dealership you've visited. It's great to know our team's professionalism, clean facility, and comfortable waiting area with complimentary refreshments helped make your experience a positive one. We truly appreciate your support and look forward to welcoming you back for your next visit!

North Penn VW responded

Thank you for the kind words, Jennifer! We're thrilled to hear our team provided you with friendly, efficient, and detailed service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to taking care of you and your Volkswagen for many miles to come. Thank you for choosing North Penn Volkswagen!

North Penn VW responded

Thank you for taking the time to share your feedback. We're thrilled to hear Erin consistently provides the top-notch, top-tier service you've come to expect. She truly cares about our customers, and we'll be sure to share your kind words with her. We're also sorry to hear about your previous visit when your experience didn't meet those same standards. Your feedback is important, and we'll use it to continue improving so every visit reflects the level of service you deserve. We appreciate your continued trust in North Penn Volkswagen and look forward to providing you with another outstanding experience.

North Penn VW responded

Hi Bill, thank you for your continued loyalty since 2013! It means a great deal to us that you've trusted North Penn with your Volkswagen's service for so many years. We're especially happy to hear that Erin has consistently taken great care of you—we'll be sure to pass along your kind words to her. We also appreciate your feedback regarding the bank card fee. Comments like yours are valuable, and we'll be sure to share them with our management team. We look forward to continuing to serve you for many more years to come!