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Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter | Page 2

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
118 Reviews

Dealership Experience

23 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

Specialties & Trainings

VW Certified Master Service Consultant

4.8

118 Reviews

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118 Reviews of Erin Trotter

April 12, 2026

Dealership Rating
Employee Rating

Quality work. Options are always presented for recommend work but not in a high pressure way. More

by Matt
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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May 13, 2026

North Penn VW responded

Thank you, Matt, for the great review! We’re glad to hear you appreciated the quality work and the way our team presents recommended services without any pressure. We believe in keeping our customers informed so they can make the best decisions for their vehicle comfortably and confidently. We truly appreciate your support and thank you for choosing North Penn VW!

April 12, 2026

Dealership Rating
Employee Rating

Quality work. Options are always presented for recommend work but not in a high pressure way. More

by Matt
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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May 13, 2026

North Penn VW responded

Thank you, Matt, for your continued trust and feedback! We’re happy to hear you value the quality of our work and appreciate our no-pressure approach when discussing recommended services. Our goal is always to provide honest guidance and let our customers make informed decisions comfortably. We truly appreciate your support and look forward to seeing you again at North Penn VW!

April 06, 2026

Dealership Rating
Employee Rating

They helped us with an emergency tire repair just before closing . Great & friendly customer service. More

by JENNIFER.REPETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

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May 13, 2026

North Penn VW responded

Thank you, JENNIFER.REPETTO, for the kind review! We’re so glad our team was able to assist you with your emergency tire repair, especially right before closing time. Providing friendly and dependable customer service when our customers need it most is always our priority. We truly appreciate your feedback and thank you for choosing North Penn VW!

March 28, 2026

Dealership Rating
Employee Rating

Always get great service! Comfortable waiting area, pleasant people to deal with. Will co.e back. More

by ELLEN_MIRON
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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March 11, 2026

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Employee Rating

Very quick, thorough, and efficient Customer waiting area was a great help for me to stay in touch with meetings at work More

by LOUISBIRK
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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March 06, 2026

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Employee Rating

I bought 3 cars from this dealership because you have a great sales team Joe DePhilipo specifically.Also great customer service in the service department. Erin Trotter is one of the best communicators in t More

by Teamcollier1234
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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February 19, 2026

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Employee Rating

Erin makes whatever the dealer does easy. Better than great Always a pleasure to deal with her More

by wozhawk
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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February 18, 2026

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Employee Rating

Erin makes the process easy and reliable and I feel very taken care of. I drive 33 miles to your dealership because I trust you. I hope this continues. More

by RAVIDBB
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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February 10, 2026

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Employee Rating

Great service. Answered all questions, attended to all points needed to be maintained for the mileage. More

by JTSERVICEDOG54
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

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February 04, 2026

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Employee Rating

I felt like an inconvenience to the service advisor, waited 5 mins and she was miserable. Maybe low staffing??? More

by FUNKYSWEET
Recommend Dealer
No

Other Employees Tagged: Erin Trotter

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Feb 04, 2026

North Penn VW responded

Good Afternoon, Thank you for sharing this feedback. I’m truly sorry that you felt like an inconvenience—that’s never the experience we want anyone to have. Waiting and being met with anything less than courtesy does not meet the expectations we have for any of our team members. It’s our responsibility to make every customer feels welcome and valued. Unfortunately, the survey provider conceals customer contact information, or I would have reached out personally already. I’d really appreciate the opportunity to learn more and address this directly—please feel free to contact me at your convenience so I can make this right. Sincerely, Ken Benton Service Manager 267-956-1157 kenb@northpennvw.com

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