Erin Trotter | Page 2

North Penn VW responded

Thank you, Steven Anthony Londino, for your continued trust and loyalty! Purchasing six Volkswagens from North Penn means the world to us. We’re so glad to hear you’ve consistently had pleasant and helpful experiences with both our sales and service teams. We truly appreciate your support and look forward to helping you for many more years to come!

North Penn VW responded

Mr. Crawford, We completed a replacement of the brake booster vacuum pump in December 2025. Your vehicle has been back for other diagnostics or routine maintenance twice since then with no issues. I review previous videos you've been sent for service visits and the brake booster vacuum pump is visibly installed in the correct orientation. When you came in with a check engine light concern, it had a fault for the same system and the pump we replaced 3k miles ago was not functioning. The technician found the wiring harness that activates this pump had the outer shielding tape frayed and after removing the tape, damage to the wiring was found, exposing bare copper wires related to the open circuit fault you're experiencing. The damage is consistent with rodent damage. Our recommendation is to repair this damage wiring and retest the system. If the off chance that the pump we installed is faulty, after the wiring is corrected, that component does include a part and labor warranty with Volkswagen and North Penn VW. If you wish to discuss the situation further, you can reach out to me directly at kenb@northpennvw.com or 267-956-1157. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you, Rstern, for your loyalty and kind words! We truly appreciate you being a long-time customer of North Penn VW. It’s wonderful to hear that our team continues to provide the top-notch service you expect and deserve. We look forward to serving you for many more years to come!

North Penn VW responded

Thank you, RAPP3MOM, for the wonderful review! We’re so glad to hear your inspection appointment was convenient and that our staff and customer service team were helpful throughout your visit. It’s great to know you left happy — especially with a freshly washed car! We truly appreciate your trust in North Penn VW and look forward to seeing you again next time.

North Penn VW responded

Thank you, JAMIEBRTN, for the kind review! We’re so happy to hear our team is always pleasant and ready to help whenever you visit. It means a lot to know you’re glad you chose North Penn VW for your vehicle purchase. We truly appreciate your support and look forward to continuing to provide you with great service!

North Penn VW responded

Thank you so much, CHRIS@ALLCURRENT.COM , for the amazing compliment! We’re honored to be your favorite service department of all the vehicles you’ve owned. Erin Trotter will be thrilled to hear your kind words — she truly goes above and beyond for our customers. We sincerely appreciate your continued loyalty to North Penn VW and look forward to taking care of you for many years to come!

North Penn VW responded

Thank you, LOKECE1, for the great review! We’re so glad you enjoyed the service video experience and hearing directly from the technician working on your vehicle. Providing transparent, informative service is very important to us, and it’s wonderful to know you found it helpful. We truly appreciate your kind words about our friendly and knowledgeable team, and we look forward to seeing you again at North Penn VW!

North Penn VW responded

Thank you, Matt, for the great review! We’re glad to hear you appreciated the quality work and the way our team presents recommended services without any pressure. We believe in keeping our customers informed so they can make the best decisions for their vehicle comfortably and confidently. We truly appreciate your support and thank you for choosing North Penn VW!

North Penn VW responded

Thank you, Matt, for your continued trust and feedback! We’re happy to hear you value the quality of our work and appreciate our no-pressure approach when discussing recommended services. Our goal is always to provide honest guidance and let our customers make informed decisions comfortably. We truly appreciate your support and look forward to seeing you again at North Penn VW!

North Penn VW responded

Thank you, JENNIFER.REPETTO, for the kind review! We’re so glad our team was able to assist you with your emergency tire repair, especially right before closing time. Providing friendly and dependable customer service when our customers need it most is always our priority. We truly appreciate your feedback and thank you for choosing North Penn VW!