We described the issue we were experiencing and Erin
reminded us that at previous State Inspection appointment the front brakes passed but would need to be replaced soon. They replaced the front brakes
reminded us that at previous State Inspection appointment the front brakes passed but would need to be replaced soon. They replaced the front brakes and the issue was resolved. Erin has always been honest and up front with us on any repair. We trust and like working with Erin and North Penn VW.
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by Brian.senlick
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 23, 2026 -
North Penn VW responded
Thank you for your thoughtful review, Brian! We're so glad Erin was able to help identify the issue and provide an honest recommendation based on your previous inspection. It's great to hear the brake replacement resolved the problem. We'll be sure to share your kind words with Erin—she'll appreciate the recognition. Thank you for trusting North Penn VW with your vehicle, and we look forward to seeing you again!
Erin got me in quickly and my vehicle was ready well
ahead of the expected time.
ahead of the expected time.
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by TAMARA.CURLEY
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 21, 2026 -
North Penn VW responded
Hi Tamara, thank you for taking the time to share your experience! We're so glad Erin was able to get you in quickly and have your vehicle ready even earlier than expected. We'll be sure to pass along your kind words to her. We appreciate your trust in North Penn Volkswagen and look forward to seeing you again for your next visit!
Very friendly, keeps you informed on what on the progress
of your vehicle. Explains the bill and the car gets washed
of your vehicle. Explains the bill and the car gets washed
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by SS350Z05
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
North Penn VW responded
Thank you for the great review! We're delighted to hear you had a friendly and informative service experience. Keeping our customers updated, explaining the work performed, and returning your vehicle clean are all things we take pride in. We appreciate your support and look forward to seeing you again at North Penn!
Welcoming, friendly, made me feel comfortable, &
addressed all my concerns. Very good overall experience
addressed all my concerns. Very good overall experience
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by KUFFUORT
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 21, 2026 -
North Penn VW responded
Thank you for your kind review! We're so glad to hear our team made you feel welcome, comfortable, and took the time to address all of your concerns. Providing a friendly, stress-free experience is what we strive for every day. We truly appreciate your support and look forward to seeing you again at North Penn VW!
Have received excellent service from North Penn VW for
the last decade plus. Very professional, always courteous and on time with appointments and estimated pick up times. Clean, neat, well stocked waitin
the last decade plus. Very professional, always courteous and on time with appointments and estimated pick up times. Clean, neat, well stocked waiting area. Sales staff always available for discussions on new models and potential trades. Five Star review always...??
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by J.BAUMAN
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Aug 12, 2026 -
North Penn VW responded
Thank you for your loyalty to North Penn Volkswagen for over a decade! We’re so pleased that our team continues to deliver the professional, courteous, and dependable experience you’ve come to expect. Your five-star support means a great deal to us, and we look forward to many more years together!
This dealership is the best I’ve ever been to.
They are incredibly professional and clean, and they always have snacks, cold water, coffee, and tea available.
They are incredibly professional and clean, and they always have snacks, cold water, coffee, and tea available.
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by JoshQuintanilha1
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 14, 2026 -
North Penn VW responded
Thank you for the fantastic review, Josh! We're honored to hear you consider North Penn the best dealership you've visited. It's great to know our team's professionalism, clean facility, and comfortable waiting area with complimentary refreshments helped make your experience a positive one. We truly appreciate your support and look forward to welcoming you back for your next visit!
Friendly staff , they were also very efficient & detailed
in their work! Would recommend them to other vw owners
in their work! Would recommend them to other vw owners
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by JENNIFER.REPETTO
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 13, 2026 -
North Penn VW responded
Thank you for the kind words, Jennifer! We're thrilled to hear our team provided you with friendly, efficient, and detailed service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to taking care of you and your Volkswagen for many miles to come. Thank you for choosing North Penn Volkswagen!
When Erin is there the experience is top notch, top tier.
I only get invited to a survey when the experience is great. I recently had a VERY POOR customer service experience prior to my last visit. Erin was
I only get invited to a survey when the experience is great. I recently had a VERY POOR customer service experience prior to my last visit. Erin was not there.
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by major.4x2
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 13, 2026 -
North Penn VW responded
Thank you for taking the time to share your feedback. We're thrilled to hear Erin consistently provides the top-notch, top-tier service you've come to expect. She truly cares about our customers, and we'll be sure to share your kind words with her. We're also sorry to hear about your previous visit when your experience didn't meet those same standards. Your feedback is important, and we'll use it to continue improving so every visit reflects the level of service you deserve. We appreciate your continued trust in North Penn Volkswagen and look forward to providing you with another outstanding experience.
We've been coming since we bout our first We've been
using North Penn for maintenance since 2013 when we bought our first VW from them. Service is always great. Erin has always taken care of us- persona
using North Penn for maintenance since 2013 when we bought our first VW from them. Service is always great. Erin has always taken care of us- personally. She's great. The only complaint is the added charge for using a bank card.
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by BILLFENNECKEN
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 09, 2026 -
North Penn VW responded
Hi Bill, thank you for your continued loyalty since 2013! It means a great deal to us that you've trusted North Penn with your Volkswagen's service for so many years. We're especially happy to hear that Erin has consistently taken great care of you—we'll be sure to pass along your kind words to her. We also appreciate your feedback regarding the bank card fee. Comments like yours are valuable, and we'll be sure to share them with our management team. We look forward to continuing to serve you for many more years to come!
Great job everyone Do you have any idea what the best
service is for your VW!??? I'm not sure if you can find a better service
service is for your VW!??? I'm not sure if you can find a better service
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by CHARLESMELLON
Verified Customer
Verified Customer
Other Employees Tagged:
Erin Trotter
Jul 08, 2026 -
North Penn VW responded
Thank you so much for the fantastic review, Charles! We're honored by your kind words and thrilled to hear you had such a great experience with our service team. Providing exceptional service is what we strive for every day, and it's wonderful to know we earned your confidence. We truly appreciate your support and look forward to taking care of your Volkswagen for many years to come. Safe travels, and we'll see you at your next visit! 🚗😊
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24 yrs, 3 mos
VW Certified Master Service Consultant
