Ernesto Rivera | Page 3

Amazing Service at Danbury Hyundai We leased our first Hyundai last week, and we couldn't be happier. Ernesto made the process seamless from start to finish. His follow-through was im We leased our first Hyundai last week, and we couldn't be happier. Ernesto made the process seamless from start to finish. His follow-through was impeccable. It is very rare these days to find such great service - would highly recommend Ernesto and Danbury Hyundai! More

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Ernesto Rivera at Danbury Hyundai went above and beyond for my family and I. We told him what we were looking for and he gave us that and so much more. I would go back again and again because the process w for my family and I. We told him what we were looking for and he gave us that and so much more. I would go back again and again because the process was quick easy and affordable. We are so in love with our new 2018 Durango. Thank you Ernesto for all that you did for us. We recommend Ernesto Rivera for all your sale needs at Danbury Hyundai More

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Very Satisfied Customer My wife and I had a wonderful experience leasing our second Hyundai with Danbury Hyundai. Ernesto was our salesmen and he did an absolutely phenomenal My wife and I had a wonderful experience leasing our second Hyundai with Danbury Hyundai. Ernesto was our salesmen and he did an absolutely phenomenal job getting us into the exact car we wanted for the right price. If you are looking to buy, lease or service your Hyundai than this is the place to go. Don't forget to ask for Ernesto Rivera as he is extremely attentive, polite and professional. I would also like to thank John Restrepo and the whole Service team for all their help and hard work. More

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Ernesto was very respectful and kind to me an elderly person. He wanted to make sure he met my needs and expectations. And answered all my questions and explained away all my concerns person. He wanted to make sure he met my needs and expectations. And answered all my questions and explained away all my concerns More

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Ernesto Rivera was the best salesman ever. When I am ready to buy a car for my daughter I will only buy from Ernesto and John! ready to buy a car for my daughter I will only buy from Ernesto and John! More

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A pleasant experience! Car shopping can be a very difficult experience. But to my surprise Ernesto Rivera of Danbury Hyundai made it a pleasure. He took the time to explain Car shopping can be a very difficult experience. But to my surprise Ernesto Rivera of Danbury Hyundai made it a pleasure. He took the time to explain the car. and helped us with the entire process. We would recommend this and the dealer to our friends and family. More

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Good sales experience I had a very good experience with my salesperson, Ernesto. He was very thorough and efficient. His attention to my car buying needs was a big factor I had a very good experience with my salesperson, Ernesto. He was very thorough and efficient. His attention to my car buying needs was a big factor in me purchasing my new Elantra. However, I left work early to pick up the car. The head of finance held things up because he would not accept the date on my new insurance card which was dated for midnight that night. My insurance company (USAA) sent over a binder covering me for the current day (which is accepted in Connecticut come to find out in the end). The head of finance would not accept this. He was argumentative with my insurance agent that I have been with for 26 years and threatened to hang up on him and call back to talk to someone else. By this point I was there for 2.5 hours when I had been told I would just be able to come in and pick up the car right away. I threatened to take back my downpayment and go elsewhere. He rushed away angry and the next thing I know they are putting a dealer plate on my car so I can leave. He never spoke with me again. They sent the salesman to me the next day with the registration and new plates. I sent over this insurance information at 12 noon the day of my purchase. I am not sure why there was an issue at 6:30pm. There was no apology for the inconvenience or anything from the head of finance. Again, the only reason I stayed with the process was because my salesperson was genuinely doing his job. More

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Totally Disappointed. On Saturday afternoon my family and I went looking for a used car for my nephew. I stopped by Danbury Hyundai. I met with Mark, the yard guy. He wa On Saturday afternoon my family and I went looking for a used car for my nephew. I stopped by Danbury Hyundai. I met with Mark, the yard guy. He was awesome. I had two very small children with me and he was very friendly. I met with Ernesto Rivera, a sales men, he was great. I was going to pay for the car outright that day. I didn't understand the concept that if you were paying cash, you had to pay any additional 599. So we discussed taking a loan and paying it off in the first month. Mike Riccelli, manager advised he would wave the 599 fee for cash. We had discussed taking the warranty, but then decided against it. When I got to finance, I was told by Shamus that I HAD to take the warranty or we could not do the deal. And they had already taken 1000. of my money. I finally walked out of the dealership, 5 hours later, no car, no deal, and was told I had to wait until Monday to get my refund. So very disappointed with this dealership and the way they do business.Dealing with this dealership was very difficult and that buying the car straight out they made me it more difficult to conduct this transaction. More

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Personal Approach We purchased a Tucson in September. Ernesto was the sales person. He was approachable, detailed and asked the right questions. Ernesto found us what w We purchased a Tucson in September. Ernesto was the sales person. He was approachable, detailed and asked the right questions. Ernesto found us what we were looking for at the price we were looking for. Positive experience overall! More

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Great great My Salesman was a class act very honest and informative no hassles got me into a vehicle very quickly. Went over the vehicle extensively. gave me his My Salesman was a class act very honest and informative no hassles got me into a vehicle very quickly. Went over the vehicle extensively. gave me his personal number in case of any problems occurred or any questions. More

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