Ersa Sara

This dealership was top notch from start to finish and I couldn’t be more appreciative of that. I found a used Audi online at this location while they were closed on Sunday but reached out to inquire odd t couldn’t be more appreciative of that. I found a used Audi online at this location while they were closed on Sunday but reached out to inquire odd the car was still available. First thing Monday morning Danny the sales manager reached out to let me know the car was still available. With only a 20 minute notice that I was already on my way to see the car they had already pulled it up front clean as a whistle and gassed up ready to test drive. The car sold itself but I really did appreciate the low pressure environment and working with my sales person Vito who was top notch also. More

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Great service! Extremely attentive and proactive workers! Overall, they are an amazing dealership that treats everyone with respect. Dakota was extremely kind and i Extremely attentive and proactive workers! Overall, they are an amazing dealership that treats everyone with respect. Dakota was extremely kind and informative. More

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Excellent service/ knowledge provided before and even bought the Mercedes car from them.. very much humble, polite excellent crew. bought the Mercedes car from them.. very much humble, polite excellent crew. More

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I recently purchased and picked up a few days ago a Mercedes Benz GLC 300. This was my first experience with this dealership and also my first experience with the Mercedes brand. I was very fortunat Mercedes Benz GLC 300. This was my first experience with this dealership and also my first experience with the Mercedes brand. I was very fortunate as the Sales Consultant I had was Charles Scrymgeour. I could see right from the start the passion and knowledge of the Mercedes brand Charles possessed. I walked into the dealership not knowing a lot about the GLC 300, but walked out confident I had bought the right car for me. The initial test drive was awesome as I got a good feel for the capabilities of the car. Charles was great explaining the driving features. I loved the Brake Hold function and the handling and acceleration of the GLC 300. When I was done I was definitely interested, but was not crazy about the color. Charles then took me to the upper parking lot and found me a vehicle with the color (Black on Black) and features (Exclusive Trim) that I wanted. The vehicle even came with a trailer hitch (which I wanted) but wasn't expecting. When I picked up the car, it was such a pleasant, easy experience. The GLC 300 comes with a lot of technology and Charles sat with me for close to an hour, going over the car internals. Was so helpful to me, paired my phone, went over the various menus in depth, even some of the cool open/close features of the car. Can't say enough about the whole Mercedes experience. Charles was awesome (as were Danny Kaboub and Yatin Kamble) as was the whole Mercedes team I interacted with. The whole team really cares and it shows. Have dealt with other dealerships and nothing has ever come close to this. Due to the technolgy of the vehicle, this dealership has a Delivery Specialist dedicated to going over the abundance of features this vehicle has to offer. I was assigned Jonny Pham and boy was I lucky!!!! Jonny knows everything there is to know about Mercedes Technology. We met for 2 hours, where he went over the various features related to the outside of the car, then started with the interior. He showed me things I never would have figured out on my own, from setting how high I want the rear liftgate to raise, setting up the drivers seat optimum for my height and comfort, various open/close options of the vehicle, etc... We ran out of time and rescheduled for another 90 minutes session. Jonny also provided his contact info for any questions I might have in the future (above and beyond IMHO) I want to take advantage of all the features Mercedes technology can offer and Jonny is definitely the expert in this area. He explains everything in simple terms and before moving on he makes sure you can demonstrate on your own how to use the feature. I strongly recommend taking advantage of Jonnys expertise to fully leverage the many amazing features Mercedes technology offers. He's a truly excellent teacher!!! Thank you to Charles, Danny, Jonny and the entire Mercedes team for such a great car buying experience!! More

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I recently bought my first car from Mercedes Benz of Natick. Brian was SO helpful and was able to make everything workout perfectly from start to finish. I test drove the car on a Wednesday & had the ca Natick. Brian was SO helpful and was able to make everything workout perfectly from start to finish. I test drove the car on a Wednesday & had the car in my possession only 2 days later. The entire team there is so friendly and I will definitely be using them for my next purchase. I’ll be sending Brian all of my friends and family who are considering buying a Mercedes. More

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Franco was helpful, informative, and very polite and respectful in helping me with my new purchase of C class, Ms Ersa was the one who contacted and sent me information regarding the car I was looking f respectful in helping me with my new purchase of C class, Ms Ersa was the one who contacted and sent me information regarding the car I was looking for. She was able to assist and answer all of my online shopping questions. Jonny the Product expert was very knowledgeable and polite and professional in helping me learn my new C300 in a hour of his time More

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Chau, Yatin, Ersa, Sharon, Danny & Jonny made my purchase experience here at Mercedes of Natick a very valuable, and memorable experience. I am thankful for Jonny experience and lesson to go over my GlC with experience here at Mercedes of Natick a very valuable, and memorable experience. I am thankful for Jonny experience and lesson to go over my GlC without his assistance i would not have imagined all the possibilities that my new car does i am loving it so much more and he made his teaching very easy to understand. Jonny is very kind, polite, and very patient. I am very satisfied! More

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This was by far the best car purchasing experience I have ever had. All of the people I dealt with there were friendly and helpful. Charles Scrymgeour was my sales person. He helped me build my new car ever had. All of the people I dealt with there were friendly and helpful. Charles Scrymgeour was my sales person. He helped me build my new car. He was very knowledgeable and made suggestions I had never considered. He even thought of things in the few weeks following our appointment. My car is perfect thanks to Charles. Then when I picked up my car I had the opportunity to work with Jonny Pham. He spent hours helping me learn all of amazing things my car can do. He was extremely knowledgeable and patient. I would definitely recommend Charles and Jonny to anyone. More

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I found my vehicle experience was very pleasant I had began online and was assisted by Ms Ersa she was helpful and informative. Vito was great helpful, patient very responsive Kolls was professio began online and was assisted by Ms Ersa she was helpful and informative. Vito was great helpful, patient very responsive Kolls was professional and helpful and was able to explain the finance process very smooth. Jonny was very helpful and friendly and was able to educate me and my husband my new car functions Viktoria was friendly was able to greet and direct me to the right person and answered any questions I had. More

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Steve, Kolle, Sonnya, Ersa, Sharon, Jonny, and Rafic were helping me to get my new Mercedes. Thank you for their time with kindness! Thank you so much! helping me to get my new Mercedes. Thank you for their time with kindness! Thank you so much! More

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