Ervin Sunga | Page 10

Brought my vehicles in for service, Ervin was great to work with, friendly, helpful and quick. The vehicle check in process goes a lot faster these days than it used to, previously that was a major frust work with, friendly, helpful and quick. The vehicle check in process goes a lot faster these days than it used to, previously that was a major frustration for me. Ervin said they take fewer appointments to allow for more walk-ins and less waiting for those with appointments. Also booking the appointment online was easy and fast. More

by Nick W Verified Customer Verified Customer

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Irvin has great customer service skills. Explains things well and very easy to work with. Honest and feel that he does have your intrest at heart. Explains things well and very easy to work with. Honest and feel that he does have your intrest at heart. More

by DUC Verified Customer Verified Customer

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Everyone was very nice and respectful. The workers were awesome, especially Maria, she is very hardworking and extremely nice. I am very satisfied with the work done on my car. The workers were awesome, especially Maria, she is very hardworking and extremely nice. I am very satisfied with the work done on my car. More

by Sandra Verified Customer Verified Customer

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Maria and Fremont Toyota's car repair team were amazing from start to finish. Maria was sweet and she kept me updated throughout the whole 2 month process. from start to finish. Maria was sweet and she kept me updated throughout the whole 2 month process. More

by THAOPANIA Verified Customer Verified Customer

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Great service reps! Long wait times, usually 2-3hrs. Little things like driver’s visor having a smidge of dirty mark and missing tire caps. Small things when looking at Long wait times, usually 2-3hrs. Little things like driver’s visor having a smidge of dirty mark and missing tire caps. Small things when looking at the bigger picture. Overall, pleasant experiences when I get my car serviced. Ervin and Maria great people. More

by MONTEROJESUS911 Verified Customer Verified Customer

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Employees: Please treat ERVIN and SARA to a nice lunch or something because they're amazing employees. They've shown 5 Star service every time I interact with them. I live near the Steven's Creek Toyota or something because they're amazing employees. They've shown 5 Star service every time I interact with them. I live near the Steven's Creek Toyota but I'd rather drive 30 minutes to Fremont Toyota because I've had good service. Service/Maintenance: One thing I did have issues with was two of my wheel covers had come of. One of them had rolled off when I was driving and the other I think was stolen. I just wanted to give the maintenance team a heads up to double check vehicle wheel covers and ensure they're tightened :) UI/Survey: Please make it easier to access your survey on android phone email lol. I had to forward this to another email and access it :( Lobby: The chairs aren't as comfortable for people who choose to wait 2+ hours. They really numb the bum. Love the coffee. More

by K.LANUZA95 Verified Customer Verified Customer

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The manager who assisted me was so great and accommodating and explained everything that will be done plus estimated expenses and time. accommodating and explained everything that will be done plus estimated expenses and time. More

by jonjonsaints Verified Customer Verified Customer

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Maria is one of the most professional and sweet toyota service provider. She educates me on what my car needs and is super helpful. I drive out from Antioch to get my car serviced by her. service provider. She educates me on what my car needs and is super helpful. I drive out from Antioch to get my car serviced by her. More

by BIANCALEJAT Verified Customer Verified Customer

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