I was able to get my car fixed on the same day that made
me happy
me happy
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by FRANKLINRICH2018
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Sullivan Cadillac responded
Thank you for your feedback, Franklin! We're glad to hear that you had a positive experience getting your car fixed on the same day. At Sullivan Cadillac, we strive to provide timely service to our customers. We appreciate your support and hope to assist you again in the future!
Sincerely,
The Sullivan Cadillac Team
Estefania and entire staff are always professional and
friendly, over the years service has been great, looking forward to continuing doing business.
friendly, over the years service has been great, looking forward to continuing doing business.
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by glitter92442
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We truly appreciate your kind words about Estefania and our staff at Sullivan Cadillac. It's great to hear that you've had a consistently positive experience with our service. We look forward to continuing to serve you in the future!
Sincerely,
The Sullivan Cadillac Team
For a senior it's comforting to trust someone with your
car.
Costumer service was top notch.
I wouldn't take my car anywhere else. Trust is very important there day's.
car.
Costumer service was top notch.
I wouldn't take my car anywhere else. Trust is very important there day's.
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by ADDING1942
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2025 -
Sullivan Cadillac responded
Thank you so much for your wonderful review! We're thrilled to hear that you found our customer service to be top-notch and that you trust Sullivan Cadillac with your vehicle. Trust is indeed essential, and we're honored to have earned yours. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
Always a pleasant place to visit and wait for your auto.
Nice
People. Nice atmosphere
Nice
People. Nice atmosphere
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by dap7777777
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We're thrilled to hear that you find Sullivan Cadillac to be a pleasant place with a nice atmosphere. Our team always strives to create a welcoming environment for our customers. We look forward to seeing you again during your next visit!
Sincerely,
The Sullivan Cadillac Team
Fast service took care of all my needs.
I used GM Rewards points and the transaction was very easy.
I used GM Rewards points and the transaction was very easy.
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by KEVIN.COSTELLO.1
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Sullivan Cadillac responded
Thank you for your fantastic review, Kevin! We're glad to hear that you had a quick and easy experience using your GM Rewards points with us at Sullivan Cadillac. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again next time!
Sincerely,
The Sullivan Cadillac Team
Always friendly, always on time and they explain
everything very well.
However I find the 15 word minimum rather silly
everything very well.
However I find the 15 word minimum rather silly
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by CHWTHERAPY
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We're delighted to hear that you appreciate our friendly service and clear explanations at Sullivan Cadillac. Your feedback about the 15-word minimum is noted, and we appreciate your input! We look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
They are the best
Will always use Sullivan Cadillac for
service and New Car purchase
service and New Car purchase
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by allangack
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2025 -
Sullivan Cadillac responded
Thank you so much for your kind words, Allan! We're glad to hear that you always choose Sullivan Cadillac for your service and new car purchases. We appreciate your support and look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
I brought the car in because it was riding rough, and I
figured it had something with the tires the shocks the undercarriage. They determined there were no major issues with a rough ride I was concerned ab
figured it had something with the tires the shocks the undercarriage. They determined there were no major issues with a rough ride I was concerned abouthowever when I left, I was handed a report suggesting that I needed to have $2400 worth of service done to kind of stay ahead of the game. Since the car is seven years old, they came up with suggestions that necessarily didn’t need to be done, but it sure would’ve brought a lot of money in to the service department and taking it out of a Cadillac customer pocket so basically I came in with the that they figured didn’ but leaving, they found all kinds of problems that could exist in the future. this type of cultural selling program did not exist in Sullivan Cadillac a number of years ago. Matt was always excellent to deal with and now I feel very uncomfortable with the situation. If you need to speak to me, my telephone number is 352-615-8596.
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by GOLFERTUKE
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2025 -
Sullivan Cadillac responded
Thank you for sharing your experience. We understand your concerns regarding the recommendations provided during your service visit and how they affected your comfort with the process. At Sullivan Cadillac, we aim to provide clear guidance and attentive support while helping customers stay informed about potential maintenance, and your feedback helps us review how these recommendations are communicated.
We will look into this matter to ensure our communication meets our standards and better serves our customers.
Sincerely,
The Sullivan Cadillac Team
Excellent customer service, everyone is very helpful and
pleasant. They answer all questions and keep you informed.
pleasant. They answer all questions and keep you informed.
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by LADYJAG_2001
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We truly appreciate your feedback about the excellent customer service at Sullivan Cadillac. It's great to hear that our team was helpful and kept you informed throughout your experience. We look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
Service department is really spectacular, the manager of
the service department could not have been better, what's able to take the car in check it out, wash it and hand me back my keys with a smile.
the service department could not have been better, what's able to take the car in check it out, wash it and hand me back my keys with a smile.
More
by allangack
Service Price Transparency
Sep 20, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review, Allan! We truly appreciate your kind words about our service department and the manager. At Sullivan Cadillac, we strive to provide the best service experience possible, and we're thrilled to hear that you had such a positive visit. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
Sep 20, 2025 -
allangack responded
I truly appreciate the opportunity to express my heart felt feelings about Sullivan Cadillac.
Thank you
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