Won't fix my window under bumper to bumper warranty.
Cadillac rep said it is not covered and window will not leak. He would submit a case to Cadillac and call me to let me know the findings. Bumper to b
Cadillac rep said it is not covered and window will not leak. He would submit a case to Cadillac and call me to let me know the findings. Bumper to bumper warranty is a scam.
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by rhartness
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We understand your concerns regarding the window issue and the coverage of your bumper-to-bumper warranty. It's important to us that our customers feel supported, and we appreciate your feedback. Please reach out to us directly at Sullivan Cadillac, so our team can assist you further and provide clarity regarding your warranty. We value your satisfaction and aim to address your concerns.
Sincerely,
The Sullivan Cadillac Team
May 30, 2026 -
rhartness responded
The Cadillac rep was submitting a case on this problem and was to call me on results. Has not ever contacted me. worthless
I have always received excellent service and genuine care
for my vehicle at Sullivan Cadillac.
Edwin is attentive and always keeps me apprised of all the necessary needs for my vehicle.
for my vehicle at Sullivan Cadillac.
Edwin is attentive and always keeps me apprised of all the necessary needs for my vehicle.
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by djanice12
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Janice! We are thrilled to hear that you have consistently received excellent service and genuine care at Sullivan Cadillac. It's great to know that Edwin has been attentive and keeps you informed about your vehicle's needs. We appreciate your kind words and look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
He did a great job explaining everything that they had to
do the mechanic did a great job. My only problem is your garage is too expensive charges enormous amount of money to get your car repaired as to say
do the mechanic did a great job. My only problem is your garage is too expensive charges enormous amount of money to get your car repaired as to say I probably won’t be back.
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by RKELLEY
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Sullivan Cadillac responded
Thank you for your feedback. We’re glad to hear that our mechanic did a great job explaining everything thoroughly. We appreciate your concerns regarding pricing and understand that repair costs can be a consideration. If you’d like to discuss this further or explore options, please feel free to reach out to us directly at Sullivan Cadillac. We value your input and hope to have the chance to serve you again in the future.
Sincerely,
The Sullivan Cadillac Team
My experiences with Sullivan Cadillac for my last 3
Cadillac purchases has been very easy. Stephanie is my service writter, she is
Always pleasant and informative. Thanks for
Your excellent service
Cadillac purchases has been very easy. Stephanie is my service writter, she is
Always pleasant and informative. Thanks for
Your excellent service. Pauletta Erwin
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by pjrimes
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Pauletta! We’re glad to hear that your experiences with Sullivan Cadillac have been easy and enjoyable throughout your last three Cadillac purchases. It’s great to know that Stephanie has been a pleasant and informative service writer for you. We truly appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
They always say "we cant duplicate" the problem anytime I
have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, t
have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, then it becomes a "we will put in a ticket with Cadillac, because it doesnt have a check engine light" I never hear from them again.......remind them during my routine service appointment and they start the process all over again. Beyond frustrating
They always seem to forget me and most recently never paid attention that I purchased an extended warranty. After a routine oil change/tire rotation, they told me I had an oil leak and it would be 1k repair. I had to remind them again about the warranty.
So at least the oil leak is fixed, the vibration continues. Ill eventually need to take it somewhere else cause Sullivan Cadillac clearly has zero interest in helping to figure it out.
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by hollilongrn
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We understand your frustration regarding the ongoing vibration issue and our efforts to duplicate it. Your feedback is important, and we appreciate you bringing this to our attention.
We take all customer concerns seriously, and we encourage you to reach out directly to Sullivan Cadillac so we can discuss your concerns further. We hope to have another opportunity to assist you better in the future.
Sincerely,
The Sullivan Cadillac Team
Edwin always is very helpful and lets me know immediately
what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of
what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of their way to greet you and make you feel welcomed.
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by FRETJL
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We truly appreciate your kind words about Edwin and our team at Sullivan Cadillac. It's great to hear that you feel welcomed and well-informed during your service visits. We look forward to seeing you again and providing you with the same exceptional service!
Sincerely,
The Sullivan Cadillac Team
Sullivan’s service over the years has been professional
and the service staff has been knowledgeable as well as friendly.
and the service staff has been knowledgeable as well as friendly.
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by glitter92442
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Sullivan Cadillac responded
Thank you for your kind words! We’re happy to hear you have consistently experienced professional service at Sullivan Cadillac. Our knowledgeable and friendly staff always strive to provide the best for our customers. We look forward to welcoming you back in the future!
Sincerely,
The Sullivan Cadillac Team
Very competent Service Person.
Took us early & told us how long the service would take. He called me during visit to tell of a problem with the air filter & did I want to add it
Took us early & told us how long the service would take. He called me during visit to tell of a problem with the air filter & did I want to add it
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by FARRELLE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bob Vitrano
Mar 26, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful feedback, Farelle! We're thrilled to hear about your positive experience with our service team at Sullivan Cadillac. It's great to know that our technician was able to provide timely updates and assist you with your air filter. We appreciate your trust in us and look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
They were very professional and Stephanie was the bomb.
com. Appreciate the love and support I received from Cadillac Sullivan
com. Appreciate the love and support I received from Cadillac Sullivan
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by HAMILTONT40
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Sullivan Cadillac responded
Thank you for your kind words, Hamilton! We appreciate your support and are thrilled to hear that you had a great experience with us at Sullivan Cadillac and that Stephanie made such a positive impression. We look forward to welcoming you back for your next visit!
Sincerely,
The Sullivan Cadillac Team
Appt took a little longer than expected.
Love that they wash the car & vacuum driver side.
Love that they wash the car & vacuum driver side.
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by EMJRAJ
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Sullivan Cadillac responded
Thank you for your feedback. It's great to hear you appreciated the car wash and vacuuming at Sullivan Cadillac. We understand that your appointment took longer than expected, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to reach out to us. We look forward to serving you again.
Sincerely,
The Sullivan Cadillac Team