I brought my 2025 XT5 in for it's initial service.
Estafania booked me in exactly on time for my appointment. The customer waiting room was comfortable and had cookies, other sweets, and beverages ava
Estafania booked me in exactly on time for my appointment. The customer waiting room was comfortable and had cookies, other sweets, and beverages available. They also had a very good coffee bar. I was called shortly that my car was already serviced.
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by Carltonnettles1@gmail.com
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Sullivan Cadillac responded
Thank you, Carlton, for your wonderful review! It's great to hear that your experience with your 2025 Cadillac XT5's initial service at Sullivan Cadillac was seamless and enjoyable. Estafania and the team work hard to ensure our customers feel comfortable and well taken care of, and we're glad you enjoyed the amenities in our waiting room. We appreciate your feedback and look forward to seeing you again for your next service!
Sincerely,
The Sullivan Cadillac Team
Very efficient service was performed faster than expected
and everyone was friendly and very courteous
and everyone was friendly and very courteous
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by MKREBS2
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re thrilled to hear that you experienced efficient service and that our team was friendly and courteous. At Sullivan Cadillac, we strive to exceed expectations, and we appreciate your kind words. We look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
Estefania Adaro is an exceptional Service Representative
and works very hard to please her customers. She is professional regardless of the challenges presented and has a wide range of product knowledge th
and works very hard to please her customers. She is professional regardless of the challenges presented and has a wide range of product knowledge that helps her customers throughout the vehicle service process. Estefania is undoubtably an asset to Sullivan Cadillac.
Best,
Dr. K. Wayne Hunter, Ed.D
Jeffrey Mayorga is a well-seasoned Service Manager who has remarkable skills in resolving customer disputes. His calm demeaner commands respect that keeps customers calm as well when disputes arise. Great managers are not born; they are developed thorough trial and error… Congratulations Jeffrey, you have won my vote!
Best,
Dr. K. Wayne Hunter, Ed.D
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by DRWAYNE60
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Sullivan Cadillac responded
Thank you for your thoughtful and encouraging review, Dr. Wayne! We truly appreciate your kind words about Estefania and Jeffrey. Their dedication and professionalism are indeed invaluable to our team at Sullivan Cadillac. Our team strives to provide the best service possible, and it’s wonderful to hear that their efforts have made a positive impact on your experience. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
In and out in 1 hour, I appreciated the Video taken of my
car , and also appreciated
Estefanio courtesy and positive attitude about the service being done
car , and also appreciated
Estefanio courtesy and positive attitude about the service being done
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by HAMEL9DONALD
Verified Customer
Verified Customer
Service Price Transparency
Oct 31, 2025 -
Sullivan Cadillac responded
Thank you for your review, Donald! We are glad to hear that your experience at Sullivan Cadillac was efficient and that you appreciated the video of your car. It's great to know that Estefanio's courtesy and positive attitude made a positive impact on your visit. We look forward to seeing you again soon.
Sincerely,
The Sullivan Cadillac Team
They called like they said and completed the recall
quickly and efficiently. Thank you very much
quickly and efficiently. Thank you very much
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by SBDEMETRIADES
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We’re glad to hear that our team at Sullivan Cadillac was able to assist you with the recall promptly and efficiently. We appreciate your support and look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
I was able to get my car fixed on the same day that made
me happy
me happy
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by FRANKLINRICH2018
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Sullivan Cadillac responded
Thank you for your feedback, Franklin! We're glad to hear that you had a positive experience getting your car fixed on the same day. At Sullivan Cadillac, we strive to provide timely service to our customers. We appreciate your support and hope to assist you again in the future!
Sincerely,
The Sullivan Cadillac Team
Estefania and entire staff are always professional and
friendly, over the years service has been great, looking forward to continuing doing business.
friendly, over the years service has been great, looking forward to continuing doing business.
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by glitter92442
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We truly appreciate your kind words about Estefania and our staff at Sullivan Cadillac. It's great to hear that you've had a consistently positive experience with our service. We look forward to continuing to serve you in the future!
Sincerely,
The Sullivan Cadillac Team
For a senior it's comforting to trust someone with your
car.
Costumer service was top notch.
I wouldn't take my car anywhere else. Trust is very important there day's.
car.
Costumer service was top notch.
I wouldn't take my car anywhere else. Trust is very important there day's.
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by ADDING1942
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2025 -
Sullivan Cadillac responded
Thank you so much for your wonderful review! We're thrilled to hear that you found our customer service to be top-notch and that you trust Sullivan Cadillac with your vehicle. Trust is indeed essential, and we're honored to have earned yours. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
Always a pleasant place to visit and wait for your auto.
Nice
People. Nice atmosphere
Nice
People. Nice atmosphere
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by dap7777777
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We're thrilled to hear that you find Sullivan Cadillac to be a pleasant place with a nice atmosphere. Our team always strives to create a welcoming environment for our customers. We look forward to seeing you again during your next visit!
Sincerely,
The Sullivan Cadillac Team
Fast service took care of all my needs.
I used GM Rewards points and the transaction was very easy.
I used GM Rewards points and the transaction was very easy.
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by KEVIN.COSTELLO.1
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Sullivan Cadillac responded
Thank you for your fantastic review, Kevin! We're glad to hear that you had a quick and easy experience using your GM Rewards points with us at Sullivan Cadillac. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again next time!
Sincerely,
The Sullivan Cadillac Team
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