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Estela Gonzalez
Estela Gonzalez, Used Car Sales Professional, Toyota of Plano
5.0

Estela Gonzalez

Used Car Sales Professional

Toyota of Plano

1001 Preston Road
Plano, TX 75093

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Dealership Experience

8 mos

Industry Experience

26 yrs, 9 mos

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7 Reviews of Estela Gonzalez

November 15, 2018

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"Sales process good, purchase process needs streamlining."

- 2ndusedcarpurchase

Search process easy, not overly solicitous or high pressured, well informed. Estela Gonzalez made sure we saw all vehicles within our parameters. We made our choice in about 2 hours. However, finance process needs shortening - we paid cash, but still kept waiting almost an hour before even meeting finance person. It took more than 1 1/2 hours from car choice/price reached until sale paperwork finished. THEN insurance coverage issue raised as we were being handed keys and had to be addressed before we could leave which was another 1/2 hour or more, even though we had completed paperwork with finance person stating we had insurance coverage and Texas law allows 1 week of carrying new car on current policy to allow time to provide carrier with required information.

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Yes

November 05, 2018

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"The most pain-free car buying experience we've ever had."

- Russ&Carla

Estela was very pleasant, knowledgeable, and patient with us. It was a no-pressure, low key atmosphere. We will definitely return there when we're ready to buy our next vehicle.

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Other Employees Tagged: Brian Salm

August 06, 2018

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"Thank you Brian!"

- Mjoehill

Brian Salm was instrumental in our buying a pre-owned car at Toyota of Plano. He was professional, honest, and treated us as a customer not just a sale. He made the buying process simple and easy. We purchased our vehicle in 2 hours, no haggling, no let me go talk to a manger, etc. Just here's what I can do with the price and we agreed. Thank you.

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Other Employees Tagged: Brian Salm, Patrick Houlihan

July 18, 2018

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"Perfect and caring "

- Patricia1956

Did an amazing job , very helpful and considerate. They made sure I got a car no matter what and worked very hard to acommadate with me and what i wanted.

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Yes

July 09, 2018

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"Estela (Maria) Gonzalez's Customer Service"

- MustangRP

I recently purchased a 2017 Mustang GT and am thrilled with the purchase. Estela provided the best customer service of any sales associate I have worked with across multiple dealerships. You can tell that she is determined to make the experience of purchasing a pre-owned vehicle the best it possibly can be. We visited the dealership 3 times before finally deciding on the Mustang. Each time, we specifically asked for Estela, as my wife and I had already become very comfortable with her from the first visit. I would highly recommend that any prospective buyer, request the assistance of Estela each and every time a visit to Toyota of Plano is made. She is awesome!

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July 01, 2018

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"Purchase Pleasant and Easy"

- DanielC

Chorl responded to my emails promptly and sent the documents that I had requested. In less than an hour we had met and taken the vehicle for a ride. Chorl and Brian helped us to complete our purchase that day and we are pleased with our Corolla model. Thank you, Daniel and Hye

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Yes

Other Employees Tagged: Chorl Chea

June 23, 2018

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"Ohhh this lady she’s the must wonderful person I ever no "

- Khalifa 03

She’s so wonderful and humble person I ever meet in my entire life stella if I can give her thousand of star I will do it everything is good on her talkin patient humble nice wonderful ?????????omg she’s so nice and good in costumer services I’m so happy 😀 to have her wen I get it my car in Toyota and she make me love goin back in future in Toyota you make my day and nite wonderful thankiou again sister stella 🌟 I appreciate all yo help and I love it 😍 thanks again good bless you and she’s so friendly omg I was with my kids and she take care them like her owne Thankiou again 🙏🙏🙏

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Other Employees Tagged: Forkan Siddique

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