"Sales process good, purchase process needs streamlining."
Search process easy, not overly solicitous or high pressured, well informed. Estela Gonzalez made sure we saw all vehicles within our parameters. We made our choice in about 2 hours. However, finance process needs shortening - we paid cash, but still kept waiting almost an hour before even meeting finance person. It took more than 1 1/2 hours from car choice/price reached until sale paperwork finished. THEN insurance coverage issue raised as we were being handed keys and had to be addressed before we could leave which was another 1/2 hour or more, even though we had completed paperwork with finance person stating we had insurance coverage and Texas law allows 1 week of carrying new car on current policy to allow time to provide carrier with required information.
"The most pain-free car buying experience we've ever had."
Estela was very pleasant, knowledgeable, and patient with us. It was a no-pressure, low key atmosphere. We will definitely return there when we're ready to buy our next vehicle.
"Thank you Brian!"
Brian Salm was instrumental in our buying a pre-owned car at Toyota of Plano. He was professional, honest, and treated us as a customer not just a sale. He made the buying process simple and easy. We purchased our vehicle in 2 hours, no haggling, no let me go talk to a manger, etc. Just here's what I can do with the price and we agreed.
"Perfect and caring "
Did an amazing job , very helpful and considerate. They made sure I got a car no matter what and worked very hard to acommadate with me and what i wanted.
"Estela (Maria) Gonzalez's Customer Service"
I recently purchased a 2017 Mustang GT and am thrilled with the purchase. Estela provided the best customer service of any sales associate I have worked with across multiple dealerships. You can tell that she is determined to make the experience of purchasing a pre-owned vehicle the best it possibly can be. We visited the dealership 3 times before finally deciding on the Mustang. Each time, we specifically asked for Estela, as my wife and I had already become very comfortable with her from the first visit. I would highly recommend that any prospective buyer, request the assistance of Estela each and every time a visit to Toyota of Plano is made. She is awesome!
"Purchase Pleasant and Easy"
Chorl responded to my emails promptly and sent the documents that I had requested. In less than an hour we had met and taken the vehicle for a ride. Chorl and Brian helped us to complete our purchase that day and we are pleased with our Corolla model.
Daniel and Hye
"Ohhh this lady she’s the must wonderful person I ever no "
- Khalifa 03
She’s so wonderful and humble person I ever meet in my entire life stella if I can give her thousand of star I will do it everything is good on her talkin patient humble nice wonderful ?????????omg she’s so nice and good in costumer services I’m so happy 😀 to have her wen I get it my car in Toyota and she make me love goin back in future in Toyota you make my day and nite wonderful thankiou again sister stella 🌟 I appreciate all yo help and I love it 😍 thanks again good bless you and she’s so friendly omg I was with my kids and she take care them like her owne Thankiou again 🙏🙏🙏