Ethan Charlwood | Page 2

This was the first new car purchase for me in 10 years. I prepared in advance for the experience and was pleasantly surprised at how smoothly and no-pressure my journey was with Royal Kia on Speedway. I be I prepared in advance for the experience and was pleasantly surprised at how smoothly and no-pressure my journey was with Royal Kia on Speedway. I began by reaching out through the dealer website, Jesus responded promptly and surprised me with a video introducing himself and showing me the car. The video left a notable impression that I liked. Through the entire journey Jesus was responsive, respectful, professional, courteous, thoughtful, and polite. I would say that Jesus certainly went above and beyond to ensure that I felt informed, that my questions were answered, and that all the details that I needed were at my disposal. For him 10/10 The dealership is a non-commission based dealer. Their prices aligned with market value research that I did on my own beforehand, and as such, they do not negotiate on pricing. I consider that the biggest PLUS to purchasing through Royal Kia. Nobody pushed me into a purchase. I actually found myself saying "Okay, I would like to move forward. What are the next steps?" which was fantastic. Jesus handed me over to Ethan for the transactional process, which was equally easy. Ethan was fantastic; professional, courteous, jovial, and friendly. I presented him with my desired financial outcome, he worked with me, and even managed to secure a lower interest rate than I'd found on my own from a local credit union -> saving me money! I grew up when dealers seemed to be trying to 'rip-off' just about anyone who walked onto the lot. This was NOT the case here. I felt like the sale was fair, the quality of the vehicles was HIGH and that the service I received from these two plus Jayden who was new and everyone in between was EXCELLENT. TLDR: I owned a Kia before, I came looking for another, found this one at Royal Kia, and would gladly return in the future; though I hope not to need them, their Warranty Forever on the drivetrain delivers a sense of confidence in their vehicles that put a proverbial bow on the entire process. Lastly, I don't want to spoil anything for anyone reading this before making a purchase, but I was presented with a purchase 'gift' at the end of the process that was completely unexpected and definitely raised the bar for how I felt about finishing the buying process. Thank you Jesus, Ethan, Jayden, and everyone involved in the process! More

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Ethan is very knowledgeable and accommodating Easy to talk to and answers questions quickly or find the answers rapidly. Excellent representative of royal kia talk to and answers questions quickly or find the answers rapidly. Excellent representative of royal kia More

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Lovely atmosphere, helpful sales consultants. Ethan has been the best salesman that we have ever come into contact with. Ethan has been the best salesman that we have ever come into contact with. More

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Helpful, informative, thurough and eager to make sure the customer feels heard. Refreshing experience. 9/10 customer feels heard. Refreshing experience. 9/10 More

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Ethan was great at helping us see the differences in vehicles and ensuring we were finding what we wanted. vehicles and ensuring we were finding what we wanted. More

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Ethan was very helpful and respectful. He was knowledgeable about the car line and features He was knowledgeable about the car line and features More

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I am genuinely still in shock at how well my wife and I were taken care of by Royal Kia in Arizona—especially after dealing with several dealerships here in California. I went in ready to fight the heavywe were taken care of by Royal Kia in Arizona—especially after dealing with several dealerships here in California. I went in ready to fight the heavyweight champ of the world to get the best deal possible for my family, and instead I found something rare: honesty, transparency, and real human decency. Ethan Blake and Ethan Charlwood made us feel like family from start to finish. They were kind, straightforward, and completely upfront—no games, no hidden punches, no surprises. I had studied and prepared myself with all the buying skills needed, but after finding this goldmine of a Kia dealership, I realized I had nothing to worry about. These two are the kind of professionals I hope become General Managers one day, because every sales team could learn from how they treat people. The respect, honesty, and care they showed us is something you don’t come across often these days. I can’t say enough about how well we were treated. I truly consider these guys friends and family now. Thank you, Royal Kia, and thank you Ethan Blake and Ethan Charlwood for such an incredible buying experience. This is one we will never forget. Best, Patrick & Debra Ledo More

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He was knowledgeable and helpful. No pressure. He just made sure we got the best deal and he helped get exactly what we needed. He’s also very personable and funny! No pressure. He just made sure we got the best deal and he helped get exactly what we needed. He’s also very personable and funny! More

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