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Ethan Dillard
Ethan Dillard at Key Acura of Reno

Ethan Dillard | Page 2

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

Contact Me
4.9
50 Reviews

My name is Ethan and I was born and raised in the Reno/Tahoe area. Growing up in Incline Village, i grew to love the mountains and our community. My family and I love the reno area and am excited to contribute and take care of fellow Reno locals! Working in the Automotive Industry for 10 plus years has taught me a lot, but none more valuable than the importance of customer service.

Dealership Experience

2 yrs, 9 mos

Industry Experience

10 yrs

Languages Spoken

English English

4.9

50 Reviews

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50 Reviews of Ethan Dillard

April 24, 2026

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Employee Rating

Ethan greeted me and treated me as an actual person, not a number. He gave me a realistic time of completion and finished well before that time. As a former advisor I was pleasantly surprised by Ethan's pro More

by IVAJOSH
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 25, 2026

Key Acura of Reno responded

It’s great to hear Ethan treated you personally and delivered your service sooner than expected. Thank you for sharing your insight as a former advisor and recognizing his professionalism. We appreciate your trust in servicing your Acura MDX and look forward to helping again. Experience the Key Difference

April 24, 2026

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Employee Rating

Ethan was wonderful helped us out answered questions for us performed an oil change entire rotation car was clean when I got it back. Would recommend Acura Reno to anybody who's looking to per servicing on More

by Gpspointer
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 24, 2026

Key Acura of Reno responded

Thank you for recommending us. We’re glad Ethan could answer your questions and that your Mitsubishi received a thorough oil change and tire rotation, returning clean and ready for the road. We appreciate your trust and look forward to helping with any future service or vehicle needs. Experience the Key Difference

April 23, 2026

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Employee Rating

It was a quick and efficient service of my vehicle and they took care of an issue that should have been handled previously that I was unaware of. Friendly staff, easy to deal with. More

by JCERAGIOLI
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 23, 2026

Key Acura of Reno responded

Thank you for letting us know about your experience with our service team on your Acura RDX. We’re glad we could resolve that overlooked issue and keep things running smoothly. Ethan and the rest of our staff appreciate your feedback and look forward to helping you again. Experience the Key Difference

April 18, 2026

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It was great. They gave me a loaner and when we came back I was kept updated. More

by honitas
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 18, 2026

Key Acura of Reno responded

We’re delighted you had a smooth Acura RDX service. Ethan was happy to arrange a loaner and keep you informed throughout your visit. Thank you for the five-star rating. Experience the Key Difference

April 17, 2026

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Quick efficient, did have issues with notifications. Would recommend SMS text messaging notifications. No more to say More

by lewnet
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 17, 2026

Key Acura of Reno responded

Thanks for the five-star rating and for sharing your experience with your Acura RDX. We’re glad the service was quick and efficient. We’ve noted your suggestion for SMS notifications and will review it to improve our communication. Experience the Key Difference

April 17, 2026

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My first experience here. Everyone was super professional and easy to work with. The repairs on my car were noticeable and priced right. They even offered round trip transport More

by rdafrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert!

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Apr 17, 2026

Key Acura of Reno responded

Thank you for sharing your first visit experience. We’re glad the service team provided professional, efficient repairs on your Acura MDX Sport Hybrid and that the round-trip transportation was convenient. We look forward to assisting you again. Experience the Key Difference

April 15, 2026

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I hate that my car needed repair, but Ethan was great to help and went the extra mile to ensure my repairs were mostly covered by my warranty! More

by JULIEROWAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kitt Ramey

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Apr 15, 2026

Key Acura of Reno responded

Thank you for sharing your experience and the five-star rating. We’re pleased Ethan could go the extra mile to handle your Acura MDX warranty coverage. Please let us know whenever you need further assistance. Experience the Key Difference

April 11, 2026

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Great service Was able to get my vehicle in last minute and for a great price. Will be coming back More

by TEABREIG
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 12, 2026

Key Acura of Reno responded

Thank you for letting us assist with your Nissan Rogue. We’re glad Ethan could accommodate your last-minute request and provide prompt, cost-effective service. We look forward to welcoming you back soon. Experience the Key Difference

April 08, 2026

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Employee Rating

5 Service Advisor Ethan and his associate were very helpful and knowledgeable. The technician service on my car was completed professionally. I received a complete detailed invoice as well as an explan More

by lynn.hayden
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 09, 2026

Key Acura of Reno responded

We’re grateful for your feedback on Ethan’s helpful guidance and our technician’s professional service on your Acura RDX. It’s great to hear the detailed invoice and clear explanation met your needs. We look forward to assisting you again. Experience the Key Difference

April 08, 2026

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Employee Rating

Very timely and professional. The shuttle driver was very nice, courteous and timely. Thank you More

by Cpjunior8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I forgot shuttle drivers name.

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Apr 08, 2026

Key Acura of Reno responded

We’re pleased our shuttle service met your expectations for punctuality and professionalism. Your kind words about Ethan will be passed along to him. Thank you for trusting us with your Acura RDX service. Experience the Key Difference

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