Ethan Harbison | Page 7

Daniels BMW continues to set the standard for service excellence, from check-in through check-out. excellence, from check-in through check-out. More

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I always get top rate service! I have been a customer since 1995! They take good care of my car.. I have been a customer since 1995! They take good care of my car.. More

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Always first rate and on time. Service writer Ethan is the best and very reliable. Service writer Ethan is the best and very reliable. More

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We have been getting service fro this dealership for last 12 yrs. We have always been treated professionally and are satisfied with the services received. 12 yrs. We have always been treated professionally and are satisfied with the services received. More

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As usual, Ethan's attention to customer needs are top tier! Never hesitates to go above and beyond. tier! Never hesitates to go above and beyond. More

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I am respectfully treated as a customer. The work gets done correctly the first time and my car run fantastic. Btw its not a brand new car. Its a 2015 model with 85k miles on it. They advise The work gets done correctly the first time and my car run fantastic. Btw its not a brand new car. Its a 2015 model with 85k miles on it. They advise me on what is needed and what can wait in terms of service. Ethan was my service advisor and he is a great asset to that dealership with over 24 years tenure there. This is a dealership that cares. More

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Ethan is a top notch professional, and a true asset to the BMW community, highly recommended the BMW community, highly recommended More

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Was just there for two recalls. Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communi Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communication throughout the time could have been more timely, but they're busy so whatever. The main issue was the suggested cost to replace an air filter. I declined since they wanted $196.89 to replace it. The MSRP on the part is $72.06 so $124.83 for 15 minutes of labor if that, are they crazy. That equates to almost $500 an hour for labor. We all know dealers are more expensive but this is crazy. Obviously, their general labor rate is not that high, but they must be padding labor time on some customer pay items. When I got home with the car, I checked the air filter, and it's okay, it took 15 minutes. Would have been less but one of the filter housing clips wanted to be a pain. Consumers, please educate yourselves on the true cost of things. Just because it's a BMW doesn't require you to pay crazy dealer prices on some items. More

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Ethan was great. Car was ready when promised and everything was done properly. Thank you. Car was ready when promised and everything was done properly. Thank you. More

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Excellent service and staff. Have been working with Ethan for many years. Excellent service advisor. Have been working with Ethan for many years. Excellent service advisor. More

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