Ethan Harbison | Page 9

Was just there for two recalls. Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communi Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communication throughout the time could have been more timely, but they're busy so whatever. The main issue was the suggested cost to replace an air filter. I declined since they wanted $196.89 to replace it. The MSRP on the part is $72.06 so $124.83 for 15 minutes of labor if that, are they crazy. That equates to almost $500 an hour for labor. We all know dealers are more expensive but this is crazy. Obviously, their general labor rate is not that high, but they must be padding labor time on some customer pay items. When I got home with the car, I checked the air filter, and it's okay, it took 15 minutes. Would have been less but one of the filter housing clips wanted to be a pain. Consumers, please educate yourselves on the true cost of things. Just because it's a BMW doesn't require you to pay crazy dealer prices on some items. More

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Ethan was great. Car was ready when promised and everything was done properly. Thank you. Car was ready when promised and everything was done properly. Thank you. More

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Excellent service and staff. Have been working with Ethan for many years. Excellent service advisor. Have been working with Ethan for many years. Excellent service advisor. More

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They were on top of everything! Kept me up to date all the time. Knowledgeable and very friendly! Kept me up to date all the time. Knowledgeable and very friendly! More

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I forgot to get my BMW's State inspection and emissions testing. I walked in on the last day before expiration. Webb Lingle, Ethan Harbison, and Rudy Neher found the time to accommodate me. Helpful, cou testing. I walked in on the last day before expiration. Webb Lingle, Ethan Harbison, and Rudy Neher found the time to accommodate me. Helpful, courteous, and customer-centric! What more can you ask for? May have saved me from getting a ticket for expired inspection. Thanks to you all! More

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My experience could not have been better. My car was picked up and delivered right on time. The car was delivered clean inside and out. As always Ethan was on the phone with information and e My car was picked up and delivered right on time. The car was delivered clean inside and out. As always Ethan was on the phone with information and explanation as he always has been. More

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Punctual reliable courteous. Always willing to go the extra mile. Consistently good at what they do. Always willing to go the extra mile. Consistently good at what they do. More

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Took care of everything with pushing any add ons to my bill, even washed the vehicle and all bill, even washed the vehicle and all More

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Vehicle was serviced in a very transparent and professional manner and I was impressed with the technology deployed by the service technician to point out to me the findings of his inspection professional manner and I was impressed with the technology deployed by the service technician to point out to me the findings of his inspection More

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Service professional Quick and complete. Excellent communication and personal service. After service check up very much appreciated. They really care for their clients. Excellent communication and personal service. After service check up very much appreciated. They really care for their clients. More

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