Eugene Gorin | Page 4

Flawless Trade-In We trade in an Audi that we'd had tons of trouble with and received a fair price for both the trade-in and the Infiniti that we purchased. Lisa did a We trade in an Audi that we'd had tons of trouble with and received a fair price for both the trade-in and the Infiniti that we purchased. Lisa did an outstanding job of propagating the deal and keeping us informed as we went through the process. I know they have a large turnover of vehicles and see lots of people, but Lisa remembered us and treated us as old friends. Mike was informative and fun to work with as well. Eugene remembered us and stopped by to just say hello and wish us luck with our new vehicle. A job well done and happy customers! More

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New car I was scheduled to go test drive a ford and received a call back by Amanda to verify my appointment and was told that Noe would be the associate that I was scheduled to go test drive a ford and received a call back by Amanda to verify my appointment and was told that Noe would be the associate that was going to help me with my test drive and any further assistance. Once we got there it was pretty busy but everyone from the front desk was polite. We then met Noe and he got me situated right away to take the car I selected for a test drive. After I got back Noe helped us finish up the paper work as fast as he could because let me tell you we had my 3 yr and 1 yr girls with us and they were just everywhere so they helped keeping them entertained as well! So on the plus side they are very convenient, helpful, and above all kid friendly. Dmitry was also a big help and guide as to giving us some great restaurant advice because we were all starving! Thank you all at Indy auto man for your awesome help in making this a smooth, easy, and fast experience!!! More

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Amazing The service was great. Dragon was super easy to talk to and very informative. Anything he wasn't sure of about the vehicle he was sure to find someone The service was great. Dragon was super easy to talk to and very informative. Anything he wasn't sure of about the vehicle he was sure to find someone that knew the answer. Everyone here was pleasant to talk to and eager to help. Eugene the manager was very helpful as well. I would recommend this place to anyone. More

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All day here got me the vechicle After the situation i had sam got me approved and me and my wife was happy with the yukon now we can travel with the family After the situation i had sam got me approved and me and my wife was happy with the yukon now we can travel with the family More

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Great dealership!! Indy Auto Man has been a great experience. The sales staff are friendly and extremely helpful. No pressure just a joy. What buying a vehicle should b Indy Auto Man has been a great experience. The sales staff are friendly and extremely helpful. No pressure just a joy. What buying a vehicle should be. More

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Quick and easy I was ready to buy that day, and knew what I wanted. I had already searched their inventory and knew they had a model that fit our needs. I like the f I was ready to buy that day, and knew what I wanted. I had already searched their inventory and knew they had a model that fit our needs. I like the fact that they are quick to let you you test drive and spend time to evaluate the vehicle. This is the second vehicle that we have purchased from Indy AutoMan and they seem to have the right vehicle at the right price at the times we are buying. I loved their new location and building, a definite step up from their last location and building. Tabitha did a fantastic job even though she normally doesn't work the sales end, but it worked out great and it was an overall great experience. She was above and beyond good. Even the support staff (car runners) were very nice and friendly. My transaction could have actually been very ugly and complicated, but it turned out very well. (Whole other story !!) More

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Professional Purchased a vehicle here and I'll recommend Sam and the management I worked with to all my friends and co workers. Good used car dealer. Purchased a vehicle here and I'll recommend Sam and the management I worked with to all my friends and co workers. Good used car dealer. More

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Excellent service They're kind, they listen, they're not pushy, and overall helpful and understanding. The vehicle I purchased was priced at a good value in compari They're kind, they listen, they're not pushy, and overall helpful and understanding. The vehicle I purchased was priced at a good value in comparison to KBB, but it had three issues. They promised to fix the car's problems as included in the contract to my request (after getting it looked at and in writing at a third party mechanic), I had to finance the vehicle which sucked, but they got me a better APR than USAA. Car salesmen are known to be pushy and untruthful, but I think Kevin is an honest, hardworking person that isn't concerned with lying to people. He wants to build a good name for himself. I would recommend going to him if you are looking to buy from that dealership. More

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Best Car Buying Experience Ever! This dealership by far is totally awesome! Our Salesman Burt R. listened to what we had in the past; and looking to our future, and found the perfect This dealership by far is totally awesome! Our Salesman Burt R. listened to what we had in the past; and looking to our future, and found the perfect fit! We are so happy with our car! Burt really can zone in to the perfect fit! (he also has the great jokes!) Everyone at the dealership is so friendly and awesome! Thank you so much to Dena, Eugene, Mike! and all the friendly staff! More

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Great Friendly Staff, Quick Responses, However I live roughly 5 hours away from Indy Auto Man. I saw on their website the vehicle that I was interested in purchasing, and decided to be spontaneous I live roughly 5 hours away from Indy Auto Man. I saw on their website the vehicle that I was interested in purchasing, and decided to be spontaneous as I usually am. I called in and got with Lisa, and within two hours we had the car on hold for me and I was approved for a loan. They stayed open late, especially Dimitri, while I gave the car a final look over and the much anticipated test drive, and it turned out great. My brother and I knew they have been sitting on this car a while, and I was a little concerned about buying it because within the month I was going to put 5000 miles on it with weddings and work, and wanted a warranty. Eugene understood and worked with me to get me a 3000 mile warranty included in the price of the vehicle. The car had some minor things not shown or worded clearly in the ad. Mainly, some rust underneath weather guards in the wheel well (wasn't too concerned since I am dipping the underneath of the car to protect against such rust), sunroof motor is out, and I somehow overlooked that I am missing a headrest on the backseat. That is when I got a little sour taste in my mouth. Within the first 1000 miles, check engine light came on, and recommends a fuel pump. My certified mechanic from Aamco in the town I live in did a full inspection, and noted the front driver side hub needed replaced, brakes, and the fuel pump, though I believe it could be a O2 sensor instead. The cost for a shop to do everything would be around 1100, which is the consumer rate. I contacted Indy Auto Man three times via phone, and two emails before I was returned with more bad news. I knew there was a catch in the warranty, and sure enough the work had to be done by Indy Auto Man (5 hours away) or by a Land Rover Dealer (2.5 hours away). I figured we could have easily worked something out and split the repair to keep me here in town where I am needed at work as well as not to inconvenience me by trying to schedule a time with them or Land Rover in a city for them to do all the work in one day (which would have been unlikely to be completed). At the time, I had about 400 miles left on my warranty, and decided against going out of my way to get a hold of them anymore to visit my friend who became ill and put in the hospital instead, therefore, putting me out of my warranty coverage. I urge anyone buying from any dealer to really petition for some coverage to help you out. I thought by me being so far away as well as working in the occupations I do that they could arrange to have a certified, national mechanic to do the work, and I was even willing to split all work 50/50, but they made it clear they didn't seem to care how I was doing a month removed from purchasing the car. All around, they are awesome, great prices and easy to work with staff. But remember, they are still in retail, so customer service only goes to a certain point in that field. Love my car, loved the process, however wished they could have went that extra mile or answered a call to make it that much more special. I hopefully will never need to purchase another used car from a dealer, but if I had to, I would consider Indy Auto Man still just due to the selection, prices, and staff; but am not opposed to searching elsewhere. Lastly, I paid 500 before seeing the car to put down and put the car on hold so it wouldn't sell on my drive up there (though the car was sitting there for over 2 months from when my brother saw it when they bought the BMW 545i from them about that long ago) and they said it went towards my car, however I cannot find such charge or credit for a 500.00 payment on any of my paperwork or on my remaining loan balance. It may be worded some how differently and lost in a fee somewhere, but something else I find to be a little awkward. I know I sound negative about this place, and I am not trying to be. Overall, it was a nice experience, just wasn't wowed with how some things are handled. I grew up around cars and work with dealers all the time and it is always the same story. I was just hoping to maybe found that one different place. More

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