Eugene Gorin | Page 5

Great Friendly Staff, Quick Responses, However I live roughly 5 hours away from Indy Auto Man. I saw on their website the vehicle that I was interested in purchasing, and decided to be spontaneous I live roughly 5 hours away from Indy Auto Man. I saw on their website the vehicle that I was interested in purchasing, and decided to be spontaneous as I usually am. I called in and got with Lisa, and within two hours we had the car on hold for me and I was approved for a loan. They stayed open late, especially Dimitri, while I gave the car a final look over and the much anticipated test drive, and it turned out great. My brother and I knew they have been sitting on this car a while, and I was a little concerned about buying it because within the month I was going to put 5000 miles on it with weddings and work, and wanted a warranty. Eugene understood and worked with me to get me a 3000 mile warranty included in the price of the vehicle. The car had some minor things not shown or worded clearly in the ad. Mainly, some rust underneath weather guards in the wheel well (wasn't too concerned since I am dipping the underneath of the car to protect against such rust), sunroof motor is out, and I somehow overlooked that I am missing a headrest on the backseat. That is when I got a little sour taste in my mouth. Within the first 1000 miles, check engine light came on, and recommends a fuel pump. My certified mechanic from Aamco in the town I live in did a full inspection, and noted the front driver side hub needed replaced, brakes, and the fuel pump, though I believe it could be a O2 sensor instead. The cost for a shop to do everything would be around 1100, which is the consumer rate. I contacted Indy Auto Man three times via phone, and two emails before I was returned with more bad news. I knew there was a catch in the warranty, and sure enough the work had to be done by Indy Auto Man (5 hours away) or by a Land Rover Dealer (2.5 hours away). I figured we could have easily worked something out and split the repair to keep me here in town where I am needed at work as well as not to inconvenience me by trying to schedule a time with them or Land Rover in a city for them to do all the work in one day (which would have been unlikely to be completed). At the time, I had about 400 miles left on my warranty, and decided against going out of my way to get a hold of them anymore to visit my friend who became ill and put in the hospital instead, therefore, putting me out of my warranty coverage. I urge anyone buying from any dealer to really petition for some coverage to help you out. I thought by me being so far away as well as working in the occupations I do that they could arrange to have a certified, national mechanic to do the work, and I was even willing to split all work 50/50, but they made it clear they didn't seem to care how I was doing a month removed from purchasing the car. All around, they are awesome, great prices and easy to work with staff. But remember, they are still in retail, so customer service only goes to a certain point in that field. Love my car, loved the process, however wished they could have went that extra mile or answered a call to make it that much more special. I hopefully will never need to purchase another used car from a dealer, but if I had to, I would consider Indy Auto Man still just due to the selection, prices, and staff; but am not opposed to searching elsewhere. Lastly, I paid 500 before seeing the car to put down and put the car on hold so it wouldn't sell on my drive up there (though the car was sitting there for over 2 months from when my brother saw it when they bought the BMW 545i from them about that long ago) and they said it went towards my car, however I cannot find such charge or credit for a 500.00 payment on any of my paperwork or on my remaining loan balance. It may be worded some how differently and lost in a fee somewhere, but something else I find to be a little awkward. I know I sound negative about this place, and I am not trying to be. Overall, it was a nice experience, just wasn't wowed with how some things are handled. I grew up around cars and work with dealers all the time and it is always the same story. I was just hoping to maybe found that one different place. More

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Happy Girl! shout out to Chris and Devon for making the purchase of my car a pleasant experience! They both answered ALL my questions, were totally honest and kno shout out to Chris and Devon for making the purchase of my car a pleasant experience! They both answered ALL my questions, were totally honest and knowledgeable! thanks so much More

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Indy Auto Man Rocks!!! Great experience finding a nice car for our family within our budget. Staff was professional, knowledgeable, and courteous while meeting our needs. Great experience finding a nice car for our family within our budget. Staff was professional, knowledgeable, and courteous while meeting our needs. More

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Great experience Drove from 4 hours away because this was the best deal in 300 miles on our GL. The vehicle was ready to go and Devon was extremely helpful every step Drove from 4 hours away because this was the best deal in 300 miles on our GL. The vehicle was ready to go and Devon was extremely helpful every step of the way. Would definitely buy from him again. More

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Nicest staff around Was pleasantly surprised by the atmosphere there. Found some SUVs online with great prices and stopped in to check them out. Was greeted very well by Was pleasantly surprised by the atmosphere there. Found some SUVs online with great prices and stopped in to check them out. Was greeted very well by receptionist and paired up with Lisa. All the SUVs I looked at were in good condition and priced how used cars should be priced. I even met the owners who made sure everything was going alright. Would definitely recommend to anybody. More

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Customer Satisfaction I purchased a 2006 Infiniti M35X approximately 10 months ago. Went to Infiniti to have the car checked and routine services done. The car only had 2 I purchased a 2006 Infiniti M35X approximately 10 months ago. Went to Infiniti to have the car checked and routine services done. The car only had 21K when it was purchased. I was around 38K and just wanted to get everything check and also to determine the noise coming from the front right wheel and oil leak from filter and a few other things. Infiniti came back with a repair bill just over $6K. Merry Christmas I thought. So I started to think, what do I do. I then contacted Eugene about the repair bill, supplied the quote from Infiniti and setup an appointment. Eugene stated that he was glad I called as he can help before I had Infiniti fix any issues. Eugene had his repair tech take a look and he agreed that the items needing fixed was correct by Infiniti. A repair bill was worked and it was just under $1600 to fix all items needed to keep the car safe. Eugene then called me back a few hours later to inform me that they were able to get the the after market warranty company to cover $800 of the repair. Infiniti was around $400. Way to go Warranty Department!! At that point my bill went from $6K to under $800. Service took 3 days to fix and happy with the results. Eugene stated to me that he's learned from others that Customer Service is #1. You do that right and the rest of the stuff will take care of itself. Eugene is a business man that wants to take care of the customer if you give him the chance. I will keep Eugene and Indy Auto Man in mind when the next car purchase comes around. Thanks Eugene, Robert M. More

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Awesome Experience I was so pleased in working with Eugene, Mike and Jeff. There were others but I can't remember their names but they know who they were. We bought a I was so pleased in working with Eugene, Mike and Jeff. There were others but I can't remember their names but they know who they were. We bought a 2008 Volvo XC90 and they went above and beyond to take care of the major/ minor issues with the car. They always let us knew what was going on from finance to delivery. I highly recommend this dealership! Thank you Flores Family More

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Super prices, super service We've bought four cars from Indy Auto Man over the past five years, a Nissan Frontier, Nissan Pathfinder, Honda Pilot, and Acura TL -- and have not ha We've bought four cars from Indy Auto Man over the past five years, a Nissan Frontier, Nissan Pathfinder, Honda Pilot, and Acura TL -- and have not had a problem with any of them. That's more than I can say with past used car purchases elsewhere. All four cars were late model. For older cars, I'd strongly suggest taking out one of Indy Auto Man's extended warranties. The prices on those were very attractive. More

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Wow ! Amazing experience ! Eugene and his team went above and beyond to help me with my purchase! It has been the best experience I have had with purchasing a vehicle . I apprec Eugene and his team went above and beyond to help me with my purchase! It has been the best experience I have had with purchasing a vehicle . I appreciated the honesty and how in no way whatsoever I felt pressured. Thank you ! More

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Great customer service! Indy Auto Man folks were very helpful in picking out a vehicle. They were attentive to detail and answered all our questions. I would recommend this Indy Auto Man folks were very helpful in picking out a vehicle. They were attentive to detail and answered all our questions. I would recommend this dealership to anyone and will be back in the future! More

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