Eugene Merlin | Page 6

Free Oil Change We were in for the free oil change for a Certified Lexus LS 460 we purchased last Spring and a couple of minor issues. During the servicing it was no We were in for the free oil change for a Certified Lexus LS 460 we purchased last Spring and a couple of minor issues. During the servicing it was noted that original battery was very weak so we elected to have it replace. In addition, we updated the GPS system which frankly rather priceize. (sp). The driver's side front window which would only come down half way was fixed under warranty as it should have been. Overall, all personnel were friendly, helpful and performed their jobs at a very high standard. I can not think of one thing that could have been done better. One thing that really impressed us was that both Derek and Mandeep gave us their cards and stress the point if we had any questions to feel free to call them. PS Merlin, our salesman, followed up to be sure that the window fix was covered under warranty. An overall excellent experience. Gary and Judy Fish (Fish 501) More

Report | Print

This is the dealership and the team you want to work with when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is the man when it come to Lexus technology - he will have you using your bluetooth phone, iTunes music, and Navigation system in no time. This is our third Lexus car - and we always work with Keith Ullberg when we have our car serviced at Woodfield Lexus. His customer service and Lexus maintenance knowledge is second to none. You will definitely have a great car buying and service experience with this group of professionals! More

Report | Print

Woodfield Lexus was very warm and open to our needs. We worked through a deal, both parties, walked away with feeling positive. The final closing process was as pleasant with everyone explaining options an worked through a deal, both parties, walked away with feeling positive. The final closing process was as pleasant with everyone explaining options and packages for us to assess and decide on, with no pressure, just positive feed back. Thank you. Although the distance is longer than we'd like for service, we fully anticipating many years of service with the same positive experiences. More

Report | Print

Eugene was great salesperson and very helpful showing us all the features of our new car. We live in Rockford but would come back for service while I shop in the area! Love the car and your dealership---K all the features of our new car. We live in Rockford but would come back for service while I shop in the area! Love the car and your dealership---Kathleen &Kary Peterson More

Report | Print

Experience at woodfield lexus was truley amazing. Eugene was our sales associate, he was beyond exceptional in helping us select a SUV for us. My wife and I purchased a Certified Pre Owned RX350 at the deal was our sales associate, he was beyond exceptional in helping us select a SUV for us. My wife and I purchased a Certified Pre Owned RX350 at the dealer and we love the car. I would recommend woodfield lexus to any of my friends and family members. I would give an A+++ for customer service, care, and delivery. Thanks woodfield lexus. More

Report | Print