Eugene Merlin
Eugene Merlin at Woodfield Lexus

Eugene Merlin

Sales Associate

Woodfield Lexus

350 E Golf Road
Schaumburg, IL 60173

5.0
52 Reviews
5.0

52 Reviews

Write a Review

52 Reviews of Eugene Merlin

March 22, 2024

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Employee Rating

Once again I had an excellent experience working with Dan. He understood my budget, was patient, professional, honest and went out of his way to accommodate my very busy schedule. Dan made this process f More

by Erin Lindsay
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Rosen, Robert Bouza

Mar 25, 2024

Woodfield Lexus responded

We wanted to take a moment to extend our heartfelt gratitude for choosing us for your recent vehicle purchase. It was truly our pleasure working with you, and we're delighted to hear that you had a positive experience. Thank you once again for sharing your thoughts with us—it means a lot to us to hear your feedback. We genuinely hope that you're enjoying every moment with your new car, and we wish you many happy miles ahead!

December 21, 2023

Dealership Rating
Employee Rating

Everyone is easy going & very professional. Great experience. Eugene was great. The wait for the car was worth it! More

by Rowena_Ortac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caryn Szoldatits

Dec 21, 2023

Woodfield Lexus responded

Thrilled to hear your purchase went so well! We look forward to assisting you with your auto needs for many years to come. Hope you are enjoying your new car and wish you many happy miles! From all of us at Woodfield Lexus, we wish you a wonderful holiday season!!!

December 15, 2023

Dealership Rating
Employee Rating

A real stress free experience, my sales rep Eugene knows the product, and can answer any question you might have, a pleasure to deal with him. More

by gregrg53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2023

Woodfield Lexus responded

Glad things worked out so well with Eugene. Thank you again for your purchase, Greg! We hope you are enjoying your new car and wish you many miles of smiles. Happy Holidays!!!

November 02, 2023

Dealership Rating
Employee Rating

Very impressive customer service. Made all process easy and without pressure. Never going anywhere else to buy a car. My Lexus drives like a dream.. Thank you Woodfield Lexus. More

by lenakalisz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yasmine LoBue

Nov 03, 2023

Woodfield Lexus responded

We are excited to have you as our customer and look forward to assisting you with your auto needs for many years to come. Thank you again, Lena! We hope you are enjoying your new car and wish you many happy miles!

October 24, 2023

Dealership Rating
Employee Rating

Mark Demma was very helpful in my decision, he was knowledgeable and straightforward with my purchase of my GX460. He and Eugene pointed out key features in my Lexus. Kelvan Chicas was very profession More

by chuckloss2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Demma, Caryn Szoldatits

Oct 25, 2023

Woodfield Lexus responded

It was our pleasure working with you on your purchase! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

June 11, 2023

Dealership Rating
Employee Rating

Dan Rosen, Eugene Merlin and Woodfield Lexus were simply excellent to work with. Dan and Eugene were both extremely professional, knowledgeable, very helpful and did not pressure us during with the buying p More

by kirkdmccubbin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Rosen

Jun 12, 2023

Woodfield Lexus responded

We are thrilled to hear your experience went so well! Thanks again and glad to hear you are enjoying your new car and wsih you many happy miles!

June 10, 2023

Dealership Rating
Employee Rating

I enjoyed my visit the staff was helpful snd knowledgable. I love my new car everything was great! More

by Ella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2023

Woodfield Lexus responded

We are thrilled your purchase experience went so well! Thanks again and we hope you are enjoying your new car and wish you many miles of smiles!

December 01, 2022

Dealership Rating
Employee Rating

Found L Certified car on website. Purchased over the phone and had car shipped to TN. Easy process, very helpful and friendly sales staff Eugene Merlin. More

by Kevin Tennessee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Dec 01, 2022

Woodfield Lexus responded

We are thrilled to have assisted you with your purchase from afar. Thanks again and we hope you are enjoying your new car and wish you many happy miles. We hope to have the opportunity to work with you again! Happy Holidays!!!

January 21, 2022

Dealership Rating
Employee Rating

Sales representative was so personable, didn't push us. Pat Enjoyed talking to him not about the car. Eugene followed up he process, also very nice and helpful. The gentleman who explaned the care w More

by Trina
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Chan

Jan 24, 2022

Woodfield Lexus responded

Happy to hear your recent purchase went so well! Thanks again and we hope you are enjoying your new car and wish you many happy miles! We appreciate your referrals!

November 12, 2021

Dealership Rating
Employee Rating

I drove 150 miles to buy the vehicle I wanted. Their price was too high but I hoped they would negotiate. I could not reach a fair deal because, I believe they were trying to take advantage of the vehic More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 15, 2021

Woodfield Lexus responded

We apologize if your experience with us did not meet your expectations. Things have changed during these challenging times. Everything has increased. Our cost increased, then yes, it gets passed along to the purchaser. In this market, pricing is set to sell with little negotiating. This is not just our dealership, this is the vehicle market. We do our best to negotiate a fair purchase, unfortunately, we do not always agree. We wish you the best with your vehicle search and we would gladly appreciate the opportunity to work with you again.

Nov 16, 2021

Steve responded

This is the type of rhetoric BS that gets an auto dealer a lasting reputation for greed, which is not forgotten. A temporary shortage of new vehicles does not give a seller carte blanche to gouge the motoring public in used vehicles just because they think they can. This type of dealing will come full circle to BITE you later.

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