Evan Masher

Absolutely will never bring my vehicle here again, for anything. On September 2, I had the Works package performed on my vehicle and received an inspection report showing everything was “green.” Less t anything. On September 2, I had the Works package performed on my vehicle and received an inspection report showing everything was “green.” Less than a month later, my battery needed to be replaced. Less than six weeks after the inspection, I had to replace my brake pads and two rotors. These are issues I would have expected to be identified and flagged during a proper multipoint inspection. Additionally, the mechanic who replaced my brakes and rotors told me my brake fluid was basically empty. Had the brake issues been identified during the original inspection, I could have addressed the brake pads sooner and potentially avoided having to replace the rotors as well. My new mechanic also told me I was fortunate to have stopped driving the vehicle before the brakes were repaired, as continuing to drive it could have resulted in a serious issue with the electrical sensors. The failing battery also nearly left me stranded on a couple of occasions. Thankfully, the vehicle eventually started when I continued trying. What is the point of a multipoint inspection if these kinds of issues aren't being identified and communicated to the customer? An inspection marked entirely “green” should give customers some confidence that their vehicle has been properly checked. Based on my experience, I have serious concerns about whether that inspection was actually conducted thoroughly. I've taken my vehicle to another Ford dealership multiple times and have never experienced anything like this. They have consistently communicated issues that needed attention, allowing me to address them before they became bigger problems. This experience was incredibly disappointing, but more importantly, it raised serious safety concerns. Customers rely on these inspections to help identify potential problems before they become dangerous. In my case, I left believing my vehicle had passed with no concerns, only to discover significant issues shortly afterward. I will not be returning and I will make sure everyone I know understands the level of service they will not be getting at Smithville Ford. More

by christina.mcgathy Verified Customer Verified Customer

Print

Always polite and takes care of our needs Good communication and prompt response every time communication and prompt response every time More

by sgread75 Verified Customer Verified Customer

Print

Very personable and easy to work with! Very knowledgeable! Thanks for all of your answers and input Very knowledgeable! Thanks for all of your answers and input More

by brian.woirhaye Verified Customer Verified Customer

Print

They were professional. The service was very quick. They did a great job. I will come back if my vehicle needs serviced again. The service was very quick. They did a great job. I will come back if my vehicle needs serviced again. More

by 1026ljohnson Verified Customer Verified Customer

Print

They went the extra mile on my oil change. My truck has a aftermarket skid plate and it's a pain to deal with. They made a mess because of the skid plate but they cleaned it all up. I apprecia My truck has a aftermarket skid plate and it's a pain to deal with. They made a mess because of the skid plate but they cleaned it all up. I appreciate this very much. More

by jayryun75 Verified Customer Verified Customer

Print

The customer service is great. I have never had an issue getting any work done. I have never had an issue getting any work done. More

by tjdmckown Verified Customer Verified Customer

Print

Great communication. Evan answered all my questions during the service drop-off and pick up. Very easy to deal with. Thank you. Evan answered all my questions during the service drop-off and pick up. Very easy to deal with. Thank you. More

by Red Rider Verified Customer Verified Customer

Print

A part was ordered and mishandled multiple times and I was forced to make an appt with a private shop in KC for work on my truck because a ford dealer wouldn’t fix the issue despite me buying the truck fr was forced to make an appt with a private shop in KC for work on my truck because a ford dealer wouldn’t fix the issue despite me buying the truck from a dealer with the mods already installed on the vehicle. So, the inconvenience was made mine instead of theirs. More

by kyle.thomas1110 Verified Customer Verified Customer

Print

Smithville Ford is a great dealership with a great service department with qualified service technicians. service department with qualified service technicians. More

by rjgraskemper Verified Customer Verified Customer

Print

Smithville Ford always does good work on their vehicles. We've never had a problem with a repair job that's been done at Smithville Ford We've never had a problem with a repair job that's been done at Smithville Ford More

by ckslocombe Verified Customer Verified Customer

Print