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40 Reviews of Steven Pflugradt
Verified Customer
July 22, 2026
The service department is a joke. They had my truck in for a leaky radiator which should have been covered by the warranty but they said it wasn't. Somehow they were driving it and th They had my truck in for a leaky radiator which should have been covered by the warranty but they said it wasn't. Somehow they were driving it and they broke the windshield. They gave me a loaner truck to drive while they replaced the windshield and replaced the tint on the top of the windshield. After 2 weeks they finally got it fixed and I took the loaner back. They found a couple small 1 inch scratches in the bed of the loaner truck and they refused to give my truck back unless I pay $400 to install a spray in bedliner in the loaner truck. Scratches in the bed of the truck, not anywhere else. If they were worried about it the loaner should have already had a bedliner. They have plastic liners for $100 or they could have paint touchup for $100 either one I would have been willing to pay but they said I had to pay them $400 or I don't get my truck back. I do construction which they know because I had to take all the tools out of my truck and put in the loaner. I even put towels down in the loaner to try and take care of it, but they held me hostage until I paid them the $400 for a spray in bedliner. I feel they were just trying to make the money back for the windshield they broke. This is the second time I've had problems with them. The first time was right after I bought the truck from them. 3 days after the purchase the lights came on for repairs they claimed to have made when they took it on trade. They kept the vehicle and put me in a loaner then for over a month until the warranty kicked in and they could file the claim under the warranty instead of fixing their mistake they made. I will never do business there again. I've heard good things about Crosley Ford in Liberty so I'll be using them from now on. More
by Austin H
Other Employees Tagged: Evan Masher
July 22, 2026
Steven was very personable and kind, explaining the process of what was to be done on my car!. I was very impressed with the whole experience of your dealership, thank you! And thanks Steven for a grea process of what was to be done on my car!. I was very impressed with the whole experience of your dealership, thank you! And thanks Steven for a great experience 😊 More
by stamperp
July 20, 2026
Steven was extremely rude to me on both visits and has a bad attitude. He is not friendly and makes you feel like I was bothering him on both occasions. He does not make the customer feel welcome or trustwo bad attitude. He is not friendly and makes you feel like I was bothering him on both occasions. He does not make the customer feel welcome or trustworthy. I will not be back due to his behavior. I want to support local but not after my experience. More
by dave_dyche
July 16, 2026
Terrible service! The dealership intentionally tried to make my transmission seam bad in order to get a new one! I have contacted ford corporate office on the multiple The dealership intentionally tried to make my transmission seam bad in order to get a new one! I have contacted ford corporate office on the multiple issues I had. This dealership is a scam!!! More
by cody.g.webb
Other Employees Tagged: Blaine Balderston, Ron Combs, JD Koedatich, Bill Townley, Chris Hopkins, Evan Masher
July 12, 2026
The sales staff, specifically Mike Craig is out of this world. Finance and sales management can’t be trusted world. Finance and sales management can’t be trusted More
by damodelozier
Other Employees Tagged: Blaine Balderston, Ron Combs, Michael Craig, JD Koedatich, Bill Townley, Chris Hopkins, Evan Masher
July 05, 2026
Everything, from the service to pickup service actual and always communicated. They went out of their way to accommodate my needs the entire time. This will be my preferred service/dealer moving forward. always communicated. They went out of their way to accommodate my needs the entire time. This will be my preferred service/dealer moving forward. More
by KLINGERALMEIDANETO
