Evan Masher | Page 2

First time using the pickup service it went over pretty well with only a few hiccups. well with only a few hiccups. More

by DAVID.RUDAITIS Verified Customer Verified Customer

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Evan provided great communication and was easy to work with. The dealership was able to get me in quickly and started working on my car immediately. with. The dealership was able to get me in quickly and started working on my car immediately. More

by jkhedrick16 Verified Customer Verified Customer

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Great service and solid experience. Loved that they offered valet service - they came and picked up my vehicle and brought it back once the service was complete. Will be using these f Loved that they offered valet service - they came and picked up my vehicle and brought it back once the service was complete. Will be using these folks again. Thanks Smithville Ford. More

by jennyarmstrong1 Verified Customer Verified Customer

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It took two weeks to replace a turbo when they thought they they had one they did. The job was good just took too long. they they had one they did. The job was good just took too long. More

by ckallington Verified Customer Verified Customer

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Generally I’ve been happy with the service center at Smithville Ford. This trip included a bit of frustration that centered around a needed replacement of sway bar links. Smithville Ford said one was Smithville Ford. This trip included a bit of frustration that centered around a needed replacement of sway bar links. Smithville Ford said one was bad but they always recommend replacing the pair. My extended warranty (CarShield) would only approve replacement of the one worn out one which, “coincidentally” would cost just less than my policy deductible. I asked the person handling my repair to please explain: their suggestion of replacing both vs one; and his statement that filing a claim with the warranty company would increase my costs but got no response to those questions. I told the customer arrant that Ford recommended replacing both but they would not authorize both. The repair spanned about 6 days (including a weekend). My warranty policy allows up to $60/day rental reimbursement. First their rep said that I wouldn’t qualify for reimbursement because more that 24 hours had passed since THEY closed the claim which they closed immediately upon declaring that only authorizing one link would be less expensive than my $250 deductible… So, yes, this sounds like the source of my frustration might be with the warranty company. Probably. But I also feel the service manager could/should have provided me with the logic behind their recommendation to replace both links and that, armed with that logic (from the mfr of my vehicle) I might have been successful convincing the warranty company to authorize both links. Now I’m left anticipating that the other link will wear out soon and that, once again, I’ll have the inconvenience and expense of a second costly repair that, (conveniently for the warranty company) falls just under my deductible. More

by Wes Miller Verified Customer Verified Customer

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Scheduling was easy. and fast. Service time was quick and convenient to my schedule. All areas of concern were addressed and fast. Service time was quick and convenient to my schedule. All areas of concern were addressed More

by keenan.mays Verified Customer Verified Customer

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Communication was misconstrued two times during my experience in the service department. I will be taking my vehicles elsewhere to be serviced going forward. experience in the service department. I will be taking my vehicles elsewhere to be serviced going forward. More

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Scheduling service was an easy process and updates regarding its status were received timely. A good explanation of the repairs required was provided. Overall I was pleased with the service received regarding its status were received timely. A good explanation of the repairs required was provided. Overall I was pleased with the service received. More

by JRTKC Verified Customer Verified Customer

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took care of me in a timely fashion. Car picked up and returned to my drive Car picked up and returned to my drive More

by ken51hansen Verified Customer Verified Customer

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Evan did a very good job explaining the diagnostics and getting the work done very quickly. It was much appreciated! getting the work done very quickly. It was much appreciated! More

by kmorris12 Verified Customer Verified Customer

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