Fabian Perez-Arcos | Page 35

3.5 hour wait on oil change, seems extra long in relation to other dealers to other dealers More

by VALBALISON Verified Customer Verified Customer

Report | Print

Always friendly personnel Very knowledgeable personnel always with a smile Fast to get you what you need always with a smile Fast to get you what you need More

by Beto Verified Customer Verified Customer

Report | Print

Everyone I came into contact with was helpful and knowledgeable. They did a great job knowledgeable. They did a great job More

by t.Weller Verified Customer Verified Customer

Report | Print

Great service and friendly staff. I'm very happy I used your company for my tune up. I'm very happy I used your company for my tune up. More

by Brian Verified Customer Verified Customer

Report | Print

Great experience and amazing customer service. It was fast, easy. Will always use their service It was fast, easy. Will always use their service More

by TAZIZ Verified Customer Verified Customer

Report | Print

This dealership is great Fabian is a really good service advisor. I will go back again and the service here is much better than United Nissan these people at Findlay Nissan really care about the customer. A advisor. I will go back again and the service here is much better than United Nissan these people at Findlay Nissan really care about the customer. And go out of their way to give the customer the best price they can Can't say that about other dealerships was really good to see Fabian and thank you again Fabian you really are there to help the customer More

by drlaroche68 Verified Customer Verified Customer

Report | Print

Amazing service and super quick too! I was in and out in less than an hour for an oil change. Everyobe is super nice and professional. I will keep taking my car to this dealership agaib I was in and out in less than an hour for an oil change. Everyobe is super nice and professional. I will keep taking my car to this dealership agaib and again! More

by MRSCLINTON2019 Verified Customer Verified Customer

Report | Print

Was good prior times I visited, this last time the service I received was bare minimum at best. I was treated like I was being an inconvenience. Stephon who helped me wasn’t who I booked my appointmen service I received was bare minimum at best. I was treated like I was being an inconvenience. Stephon who helped me wasn’t who I booked my appointment with. When first telling the reason for my visit he made it seem like I was asking for a ton of work (I had two concerns) and stated they would need my car all day because they had cars from earlier and prior day they had to work on first. I did expect for it to take some time so I wasn’t overly concerned. In going in he draws up the paperwork and then tells me diagnostic will be about $160, I told him I don’t know if I’m still under warranty so I better hold off and just get an oil change, he seemed annoyed and proceeded to adjust for just the oil change then he tells me after that my warranty is still active. I said if that’s the case I’m okay with moving forward on the diagnostic and possible the work. He got visually annoyed by this so I said if it’s too much trouble I can do it another time to which he said yes, I already printed the paperwork so just bring the car back another time. Then, I have my friend bring in his vehicle for an appointment scheduled 15 mins after mine. (The car is under my name). We get that checked in with a different advisor, Fabian, who is much more receptive to help. When checking in that car Fabian asked if I would like regular or synthetic oil for the oil change, I choose regular. I thought, that’s strange, I wasn't asked that for my car earlier. So at the end, get the bill and Stephon had automatically put down synthetic for my car, without asking. So two of my cars, same service, one was more expensive because Stephon didn’t take the time to ask which I would prefer. I was so irritated at that point I didn’t even want to argue it. Not to mention I received no updates about my car’s completion until Fabian asked Stephon for an update for me since my friends car that came in 15 minutes after mine, was finished 15 minutes before mine. I felt there was zero effort to do anything more than check me in for an oil change and get me out the door. More

by Altima18 Verified Customer Verified Customer

Report | Print

Customer service was very good. I got the information I needed. Thank you for your service I got the information I needed. Thank you for your service More

by tomdudgeon77 Verified Customer Verified Customer

Report | Print

Courteous, easy to reach and talk to advisor, resolved issue to best if ability , appreciate your service department issue to best if ability , appreciate your service department More

by SDIFILLIPPOO Verified Customer Verified Customer

Report | Print