Fadi Yanni | Page 2

Vallejo Hyundai responded

Thank you for the wonderful review! ⭐ We’re glad to hear you had an excellent experience working with Cruz and the team at Vallejo Hyundai. It’s great to know Cruz and Fadi made the process easy and that Anton took good care of you throughout the transaction. Making complex deals—like trading in multiple vehicles—smooth and straightforward is something we always aim for. We truly appreciate your support and hope you enjoy your new vehicle. We look forward to assisting you again in the future! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience with us and for the 4-star review. We truly appreciate your feedback. I’m glad to hear that our team was courteous and able to accommodate your financing needs, especially when things were a bit more complex. That’s something we take pride in — working hard to find solutions for every customer. At the same time, I appreciate you pointing out the hiccups with the paperwork. That’s not the level of smooth execution we aim for, and your feedback helps us tighten up our process to make future transactions even more seamless. If there’s anything specific you’d like to share about how we can improve, I’d love the opportunity to connect directly. Thank you again for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience! We’re glad our team at Vallejo Hyundai was responsive and able to help make the buying process clear and comfortable while also delivering a great value. Our goal is always to make car shopping straightforward and stress-free, and it’s great to know that came through. We truly appreciate your business and welcome you to the Vallejo Hyundai family! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Roveen, for taking the time to share such a thoughtful review and for choosing Vallejo Hyundai—especially when it meant driving out of your way from Berkeley. We truly appreciate the trust you and your wife placed in our team. I’m very glad to hear that Gabe delivered an outstanding experience. His product knowledge, attention to detail, and customer-first approach are exactly what we strive for, and it’s great to know he made the process not only easy, but enjoyable. I’ll also be sure to share your kind words with Fadi and Kylan—they’ll appreciate the recognition for making the negotiation and paperwork seamless. Your comment about being open to servicing your vehicle with us truly means a lot. Creating a positive, transparent experience from sales through service is our goal, and we look forward to continuing to earn your business for years to come. Enjoy your new Tucson, and please don’t hesitate to reach out if there’s ever anything I can personally assist with. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the great feedback! We truly appreciate you choosing Vallejo Hyundai and are glad to hear our team made your experience a positive one. Providing a friendly, accommodating, and stress-free car-buying process is always our goal, and it means a lot to know we delivered. Thank you again for your trust—we look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for choosing Vallejo Hyundai and for sharing your experience. We’re glad to hear our team made the process efficient and helped you get the deal and vehicle you wanted without unnecessary delays. We truly appreciate your business and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

We’re thrilled to hear that our team made your car-buying experience the best you’ve ever had. Providing a professional, smooth, and memorable experience is exactly what we strive for, and your recommendation truly means a lot to us. Thank you for choosing Vallejo Hyundai—we look forward to taking care of you again in the future. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Robert, thank you for your continued trust and loyalty to Vallejo Hyundai. We truly appreciate you being a long-time customer, and it means a great deal to hear that this was one of your best experiences since purchasing your Sonata. Our team works hard to deliver consistent, high-quality service, and feedback like yours lets us know we’re on the right track. We look forward to continuing to take care of you for many years to come. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback! We truly appreciate you choosing Vallejo Hyundai and are glad our team was able to assist you with your purchase. Enjoy your new vehicle, and Happy New Year. We look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your leasing process. What you described is not acceptable and does not reflect the level of communication, coordination, or customer care we expect from our team. The breakdowns you noted—pricing consistency, interdepartmental communication, paperwork accuracy, and overall professionalism—are being taken very seriously and reviewed internally. While I appreciate you recognizing Diana for her efforts, it’s clear we fell short in too many other areas, and for that I take full responsibility. I would welcome the opportunity to speak with you directly, review what went wrong, and ensure any remaining concerns are fully addressed. Your experience provides important feedback, and we will use it to improve our processes and training moving forward. Thank you again for bringing this to my attention. Sincerely, Aiman Saleh General Manager