Faith Ruiz
Faith Ruiz at Silver Star Motors
Refer Me

Faith Ruiz | Page 2

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

Contact Me
4.7
27 Reviews
4.7

27 Reviews

Write a Review

27 Reviews of Faith Ruiz

November 09, 2023

Dealership Rating
Employee Rating

The advisor Carlos and service manager were excellent. However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed More

by davidjaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Mejia

Nov 16, 2023

Silver Star Motors responded

I'm sorry to read about your experience. We aim for complete customer satisfaction and it's clear we fell short regarding the fees and service completion. Your feedback is important as it helps us improve our service quality. If you're open to discussing this further, please reach out directly so that we can address these issues properly and ensure they don't happen again in the future. Best, Erica Garcia - Service Manager - (718) 361-2332 x 6168

Nov 09, 2023

davidjaye responded

Since my google review isn't showing up I am determined to place a review on every platform that I can find.

October 18, 2023

Dealership Rating
Employee Rating

Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail. More

by Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Carlos Mejia , Vladyslav Osadchyi

Oct 18, 2023

Silver Star Motors responded

Mitchell, we're glad to know Vlad provided you with a detailed and professional service here at Silver Star Motors. Thanks for sharing your experience!

September 30, 2023

Dealership Rating
Employee Rating

Excellent work all the time Faith get me in and out communicate well with me More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Silver Star Motors responded

Thank you for sharing your kind words about Faith! We appreciate your business and we hope to see you again at Silver Star Motors. Drive safely!

August 16, 2023

Dealership Rating
Employee Rating

I was extremely pleased with the efforts of Faith Ruiz my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car b More

by Nick55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2023

Silver Star Motors responded

Nick, it's great to know that Faith and our team at Silver Star Motors provided you with such a positive experience. We appreciate your feedback and look forward to assisting you with future services!

August 01, 2023

Dealership Rating
Employee Rating

Faith is AMAZING! !! True professional! Well knowledge and extremely thoro!! If she is not available I’ll wait until she is. That GOOD! Thx Faith More

by One Way Global Limos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Silver Star Motors responded

We're so glad to know that Faith's professionalism and knowledge impressed you at Silver Star Motors! Your willingness to wait for her service is a true testament to her dedication. Thanks for the review!

May 23, 2023

Dealership Rating
Employee Rating

Carlos helped mento resolve all my needed problems. KUDOS to him and the receptionist Jillian Ortiz More

by rallyelexus06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob DiMaio, Cindy Casas, Matthew Wieczorkowski, Mo Elsheemy, Carlos Mejia, Al Dari, Christopher Ambrico , Julian Gonzalez, Vladyslav Osadchyi, Jillian ORTIZ wonderful redeptionist

May 24, 2023

Silver Star Motors responded

Carlos, Jillian, and the team at Silver Star Motors are always here for you when you need us! We're delighted to know that your problems were resolved and that you were completely satisfied with your experience. Thanks for your trust - see you down the road!

Jun 04, 2023

rallyelexus06 responded

They are great and know their job very well

March 19, 2023

Dealership Rating
Employee Rating

Thank you for your good service, great job, we will recommend more people to your dealer at Long Island city. Thanks More

by Tonymklee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy

Mar 19, 2023

Tonymklee responded

Thank you!

Mar 20, 2023

Silver Star Motors responded

Tony, thank you for the review! We appreciate your business and hope to see you back again at Silver Star Motors. Safe travels!

February 26, 2023

Dealership Rating
Employee Rating

Great fast service. Always seamless and efficient. Would recommend to anyone in the LIC area More

by guytreek
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bob DiMaio, Cindy Casas, Carlos Mejia, Nicholas Samuel , Vladyslav Osadchyi, Apostol

Feb 27, 2023

Silver Star Motors responded

Thank you for the review! We appreciate your business and hope to see you back again at Silver Star Motors. Safe travels!

February 02, 2023

Dealership Rating
Employee Rating

Silver motor dealership service mechanics are very good in installing a broken as condenser’s. I will stop over again. More

by pdumadag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Silver Star Motors responded

Thank you for the great review! We look forward to your next visit!

January 18, 2023

Dealership Rating
Employee Rating

Great customer service, great response, Homero Susana is a wonderful service advisor. Service was quick and as expected my car came back washed and cleaned in side and out! More

by LITTLES3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas

Jan 19, 2023

Silver Star Motors responded

Thank you for stopping by to review Homero and Silver Star Motors! We truly appreciate your business and look forward to seeing you for your next service visit!

Dealership Inventory (456 Vehicles)

new 2023 Mercedes-Benz Metris car, priced at $43,314
2023 Mercedes-Benz Metris
new
White exterior
9-Speed Automatic
RWD
new 2023 Mercedes-Benz E-Class car, priced at $90,850
2023 Mercedes-Benz E-Class
new
Blue exterior
9-Speed Automatic
4MATIC®
used 2017 Mercedes-Benz GLE car, priced at $23,884
2017 Mercedes-Benz GLE
used
White exterior
7G-TRONIC 7-Speed Automatic
4MATIC®
used 2020 BMW X1 car, priced at $22,037
2020 BMW X1
used
Gray exterior
8-Speed Automatic
FWD
used 2021 Porsche Macan car, priced at $51,134
2021 Porsche Macan
used
Gray exterior
7-Speed Porsche Doppelkupplung (PDK)
AWD
used 2021 Mercedes-Benz GLS car, priced at $56,418
2021 Mercedes-Benz GLS
used
Blue exterior
9-Speed Automatic
4MATIC®