Faith Ruiz
Faith Ruiz at Silver Star Motors

Faith Ruiz | Page 2

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

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31 Reviews
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31 Reviews

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31 Reviews of Faith Ruiz

January 23, 2024

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Faith was great ! Very professional, honest and friendly. Great customer service. it was done even faster than promised. More

by freerob7
Service Price Transparency
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Recommend Dealer
Yes
Jan 24, 2024

Silver Star Motors responded

We're so glad to know that you had a great experience with Faith at Silver Star Motors! It's wonderful to see such positive feedback about our team. Thanks for choosing us — we hope to serve you again in the future!

January 06, 2024

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Faith was great ! Explained everything clearly. Service was great in and out the same day. More

by FrankBoileroom
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Recommend Dealer
Yes
Jan 08, 2024

Silver Star Motors responded

We're glad you enjoyed working with Faith and our team, Frank! We appreciate your business and hope to see you again for another efficient service at Silver Star Motors. Safe travels!

December 29, 2023

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Thank you Cindy, and to the rest of the crew, I give them 5 stars for a job well done. It's more than a "Silver Star." Motors. More

by olivernuyles
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Carlos Mejia , Vladyslav Osadchyi

Dec 29, 2023

Silver Star Motors responded

We're delighted to know that Cindy and the rest of our team at Silver Star Motors provided you with a 5-star experience! Your kind words are much appreciated. Safe travels in your new vehicle!

December 07, 2023

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Thanks a lot service on my GLA 250 was done really excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your More

by vitaly.belov
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Carlos Mejia , Vladyslav Osadchyi, Beatriz

Dec 08, 2023

Silver Star Motors responded

Vitaly, we're delighted to know you had an excellent experience with our team at Silver Star Motors! We always aim for top-notch service and it's great that your vehicle feels like new after the visit. Thanks for sharing your feedback!

November 09, 2023

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The advisor Carlos and service manager were excellent. However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed More

by davidjaye
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Mejia

Nov 16, 2023

Silver Star Motors responded

I'm sorry to read about your experience. We aim for complete customer satisfaction and it's clear we fell short regarding the fees and service completion. Your feedback is important as it helps us improve our service quality. If you're open to discussing this further, please reach out directly so that we can address these issues properly and ensure they don't happen again in the future. Best, Erica Garcia - Service Manager - (718) 361-2332 x 6168

Nov 09, 2023

davidjaye responded

Since my google review isn't showing up I am determined to place a review on every platform that I can find.

October 18, 2023

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Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail. More

by Mitchell
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Carlos Mejia , Vladyslav Osadchyi

Oct 18, 2023

Silver Star Motors responded

Mitchell, we're glad to know Vlad provided you with a detailed and professional service here at Silver Star Motors. Thanks for sharing your experience!

September 30, 2023

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Excellent work all the time Faith get me in and out communicate well with me More

by L
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Recommend Dealer
Yes
Oct 02, 2023

Silver Star Motors responded

Thank you for sharing your kind words about Faith! We appreciate your business and we hope to see you again at Silver Star Motors. Drive safely!

August 16, 2023

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I was extremely pleased with the efforts of Faith Ruiz my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car b More

by Nick55
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Recommend Dealer
Yes
Aug 16, 2023

Silver Star Motors responded

Nick, it's great to know that Faith and our team at Silver Star Motors provided you with such a positive experience. We appreciate your feedback and look forward to assisting you with future services!

August 02, 2023

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Faith is AMAZING! !! True professional! Well knowledge and extremely thoro!! If she is not available I’ll wait until she is. That GOOD! Thx Faith More

by One Way Global Limos
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Silver Star Motors responded

We're so glad to know that Faith's professionalism and knowledge impressed you at Silver Star Motors! Your willingness to wait for her service is a true testament to her dedication. Thanks for the review!

May 23, 2023

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Carlos helped mento resolve all my needed problems. KUDOS to him and the receptionist Jillian Ortiz More

by rallyelexus06
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Matthew Wieczorkowski, Mo Elsheemy, Carlos Mejia, Al Dari, Christopher Ambrico , Bob DiMaio, Julian Gonzalez, Vladyslav Osadchyi, Jillian ORTIZ wonderful redeptionist

May 24, 2023

Silver Star Motors responded

Carlos, Jillian, and the team at Silver Star Motors are always here for you when you need us! We're delighted to know that your problems were resolved and that you were completely satisfied with your experience. Thanks for your trust - see you down the road!

Jun 04, 2023

rallyelexus06 responded

They are great and know their job very well

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