Faraun Pruitt

I purchased this truck on April 16th. I drove it home, and it sat in my driveway for a day. I tried to start it on Saturday, the 18th. However, the truck failed to start and had to be tow I drove it home, and it sat in my driveway for a day. I tried to start it on Saturday, the 18th. However, the truck failed to start and had to be towed in. Before the tow truck got there. I crawled underneath the vehicle to inspect what else might be wrong. When I did, I noticed the oil filter was leaking oil, and the axle seal was slinging oil onto other components. The four-wheel-drive actuator appeared to have corrosion around it and fluid seeping from it. The transmission bell housing had seepage coming from the top, and the steering components were saturated in some kind of fluid. When the Tow truck driver arrived he jumped the truck and it said the fuel filter needed to be replaced as well. I made mention of all of these items to the service advisor. However, 9 days later, I got a text saying my vehicle was ready, with no context about what had been done. I informed my salesman that I do not believe that the multi-point inspection was done correctly, as multiple points of inspection were checked off as "pass", yet clearly there's no way they could have passed in the condition that this trip is in. After being told there were no leaks found, even though photographs documented the leads I provided, they said I could come pick up my vehicle and take it home. After looking at the work order they said I denied services they recommended. No one ever called me about any services and the items they were saying needed to be worked on were shown to be in good passing condition just days before when I bought the truck . On the drive home I still had the same steering issue and notified them that it wasn't right. Additionally, crawled back underneath the vehicle and the oil filter was still leaking and there were still several leaks. The next day I brought the vehicle back and took us for a drive with the foreman. He informed me that he would replace the axle seal and perform the oil change to prevent the oil filter from leaking. However, he would not replace any seals in the transmission bell housing, nor would he address the four-wheel-drive actuator. Seepage. Additionally, on the test drive he said the steering does feel off. However he believed it was just a steering wheel adjustment that needed to be done. He also made sure that I knew that he would not be able to get all with the wandering out of the steering. I told the seals man I did not want this vehicle anymore and I wanted to back out of the deal. However, I was told that if I wanted to do that, they would just buy my truck back for the amount I bought it for, because they sold my trade-in, they could not give it back my old truck. Which means I would be left with 11,000 carryover on a loan and no vehicle. Another option they gave me is putting me in a brand-new truck with a $11,000 carryover. Or in a totally different vehicle, using a $11,000 carryover. Needing a vehicle, they looked at multiple options. However, as of today, I still do not have a vehicle. (18 Days) When I asked for a loaner, the salesmen said they didn't have any loaners and offered to put me back in the unsafe vehicle until they could find a solution. Obviously, I did not hide that offer, and I still do not have a mode of transportation. Terrible experience! More

by ERB Verified Customer Verified Customer

Report | Print

Effortless experience! !! No shadiness at all! Second vehicle I have purchased from this dealership and will Only go here again! !! No shadiness at all! Second vehicle I have purchased from this dealership and will Only go here again! More

Report | Print

Great Experience. We will definitely return to the dealership for future service and vehicle needs. We will definitely return to the dealership for future service and vehicle needs. More

by jodirugaard Verified Customer Verified Customer

Report | Print

Very easy to work with, and thr price that was quoted was the price we paid the price we paid More

by tonyducharme Verified Customer Verified Customer

Report | Print

If you are in need of a new vehicle go to Mac Haik Chevrolet and ask for Vince Swanson Jr! Not only did he help me get a vehicle that was best suited for me but also made the process of purchasing a v Chevrolet and ask for Vince Swanson Jr! Not only did he help me get a vehicle that was best suited for me but also made the process of purchasing a vehicle enjoyable! More

Report | Print

Excellent service from all in the dealership. Valued my time and treated me as a valued customer. Valued my time and treated me as a valued customer. More

by BTOMPKINS3203 Verified Customer Verified Customer

Report | Print

Easy to deal with, great sales person and easy to purchase WITH NO hidden charges! purchase WITH NO hidden charges! More

by MICHAEL.LITTELL Verified Customer Verified Customer

Report | Print

From the moment we came to the lot and met Adrian we had a great experience. Buying a car is always tough and stressful but we are very happy with the car I was able to get my wife for Christmas and are loo a great experience. Buying a car is always tough and stressful but we are very happy with the car I was able to get my wife for Christmas and are looking forward to getting it back when the custom work is done. More

by ALINA.TROMBLEY Verified Customer Verified Customer

Report | Print

The overall experience was great! Anthony did a great job of leading me through the process. I’m very happy I purchased my truck at Mac Haik! Anthony did a great job of leading me through the process. I’m very happy I purchased my truck at Mac Haik! More

by ANGARCIA281 Verified Customer Verified Customer

Report | Print

Tyler was excellent, approachable, knowledgeable and very kind. We were able meet our needs effectively, would recommend to anyone looking for smooth/ fast transactions. kind. We were able meet our needs effectively, would recommend to anyone looking for smooth/ fast transactions. More

by DLPENA1489 Verified Customer Verified Customer

Report | Print