Brian Caldwell

Service advisor was great, made arrangements for me to get my truck after service shop closed on Saturday. get my truck after service shop closed on Saturday. More

by GEORGE.AGATTAS Verified Customer Verified Customer

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Excelente service great team job, nice full place and easy way to find my car, i really appreciate the help easy way to find my car, i really appreciate the help More

by Victor Barrios Verified Customer Verified Customer

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I have been with Mac Haik for 20 years with no plans of going ANYWHERE going ANYWHERE More

by ASJEFF10 Verified Customer Verified Customer

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A repeat service for a problem. Brian elevated this to a priority. It was fast efficient and everyone was great. Brian elevated this to a priority. It was fast efficient and everyone was great. More

by DrCPIAZZA Verified Customer Verified Customer

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Great customer service and professional service with great experience. Less wait time. I am very satisfied. great experience. Less wait time. I am very satisfied. More

by ZUBAIRAHMAD156 Verified Customer Verified Customer

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I purchased this truck on April 16th. I drove it home, and it sat in my driveway for a day. I tried to start it on Saturday, the 18th. However, the truck failed to start and had to be tow I drove it home, and it sat in my driveway for a day. I tried to start it on Saturday, the 18th. However, the truck failed to start and had to be towed in. Before the tow truck got there. I crawled underneath the vehicle to inspect what else might be wrong. When I did, I noticed the oil filter was leaking oil, and the axle seal was slinging oil onto other components. The four-wheel-drive actuator appeared to have corrosion around it and fluid seeping from it. The transmission bell housing had seepage coming from the top, and the steering components were saturated in some kind of fluid. When the Tow truck driver arrived he jumped the truck and it said the fuel filter needed to be replaced as well. I made mention of all of these items to the service advisor. However, 9 days later, I got a text saying my vehicle was ready, with no context about what had been done. I informed my salesman that I do not believe that the multi-point inspection was done correctly, as multiple points of inspection were checked off as "pass", yet clearly there's no way they could have passed in the condition that this trip is in. After being told there were no leaks found, even though photographs documented the leads I provided, they said I could come pick up my vehicle and take it home. After looking at the work order they said I denied services they recommended. No one ever called me about any services and the items they were saying needed to be worked on were shown to be in good passing condition just days before when I bought the truck . On the drive home I still had the same steering issue and notified them that it wasn't right. Additionally, crawled back underneath the vehicle and the oil filter was still leaking and there were still several leaks. The next day I brought the vehicle back and took us for a drive with the foreman. He informed me that he would replace the axle seal and perform the oil change to prevent the oil filter from leaking. However, he would not replace any seals in the transmission bell housing, nor would he address the four-wheel-drive actuator. Seepage. Additionally, on the test drive he said the steering does feel off. However he believed it was just a steering wheel adjustment that needed to be done. He also made sure that I knew that he would not be able to get all with the wandering out of the steering. I told the seals man I did not want this vehicle anymore and I wanted to back out of the deal. However, I was told that if I wanted to do that, they would just buy my truck back for the amount I bought it for, because they sold my trade-in, they could not give it back my old truck. Which means I would be left with 11,000 carryover on a loan and no vehicle. Another option they gave me is putting me in a brand-new truck with a $11,000 carryover. Or in a totally different vehicle, using a $11,000 carryover. Needing a vehicle, they looked at multiple options. However, as of today, I still do not have a vehicle. (18 Days) When I asked for a loaner, the salesmen said they didn't have any loaners and offered to put me back in the unsafe vehicle until they could find a solution. Obviously, I did not hide that offer, and I still do not have a mode of transportation. Terrible experience! More

by ERB Verified Customer Verified Customer

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They were very fast and friendly! Great customer service!! Definitely recommend them, i will definitely be back whenever i need something done Great customer service!! Definitely recommend them, i will definitely be back whenever i need something done More

by DALAYGOMEZ371 Verified Customer Verified Customer

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Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds ensured what was required to be be done without adding multiple of non essential adds More

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Great people, Great service, makes you feel like a VIP, every time you go there and the service ticks are the best. every time you go there and the service ticks are the best. More

by CarolS Verified Customer Verified Customer

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Excellent and quick service. Managed to change my var engine and gearbox oil in perfect time. Managed to change my var engine and gearbox oil in perfect time. More

by aashmawi Verified Customer Verified Customer

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