Felipe Francisco

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by Georgepin22 Verified Customer Verified Customer

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Worst service experience ever. Service technicians kept car for a week and could not pinpoint electrical problem. Truck was returned unfixed. Afterwards, a third party technician ( Service technicians kept car for a week and could not pinpoint electrical problem. Truck was returned unfixed. Afterwards, a third party technician (nit at dealer) diagnosed and fixed electrical problem, which turned out to be a simple blown fuse. Stellantis should retrain entire service team at Kendall Dodge, otherwise the incompetence of this dealership will cause irreparable brand damage within its territory. More

by JFRBLUE67 Verified Customer Verified Customer

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Service was excellent and delivery was on time. Thanks Hdbdheb jdbdhdbd bdbdbd handheld handheld Handheld Thanks Hdbdheb jdbdhdbd bdbdbd handheld handheld Handheld More

by Georgepin22 Verified Customer Verified Customer

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Great overall experience Felipe was great overall, he always take care of me, keep in contact so i would recommended this dealer always take care of me, keep in contact so i would recommended this dealer More

by khiry0817 Verified Customer Verified Customer

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Great place! Great place Great place Great place Great place Great place Great place Great place Great place Great place Great place Great place Great place Great place Great place More

by Ligma Verified Customer Verified Customer

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I needed a battery replacement and he said it wasn't covered under warranty. He gave me an outrageous quote and I told him I couldn't afford that and would have to probably buy the battery somewhere els covered under warranty. He gave me an outrageous quote and I told him I couldn't afford that and would have to probably buy the battery somewhere else. He insisted I shouldn't do that but there was nothing he could do. Just before leaving a different worker ( young blonde guy) was so nice and asked me if I had gotten that battery replaced before, to look into that. I went back to Felipe and asked him to check. He came back and told me I had actually had it replaced less than a year ago and my replacement was covered. When I asked him why he didn't offer this solution before he said he explored all avenues, which was clearly not accurate. On top of everything he wasn't very welcoming or thrilled to be there. I understand we all go through things but i think you have to understand that you're holding a position to help people and try to resolve whatever is in your hands. I was fortunate that someone else suggested I looked into that, I almost think he held back that information intentionally perhaps for the sale. I can't believe while working in this day in and day out he wouldn't explore ANY possibilities to help me . Nevertheless, my car is perfectly fine now and I will still go there but I hope this review serves a purpose for management. More

by Ginie.ro29 Verified Customer Verified Customer

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The service advisors need training in how to communicate with the customers and keep them properly updated on the servicing of their cars. with the customers and keep them properly updated on the servicing of their cars. More

by Dani1093 Verified Customer Verified Customer

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Awful dealership experience, probably principally due to the Stellantis decision to discontinue a critical part component needed for my 2020 $100,000-when-new RAM truck. Abysmal and idiotic Stellantis decis the Stellantis decision to discontinue a critical part component needed for my 2020 $100,000-when-new RAM truck. Abysmal and idiotic Stellantis decision. I now own a $100,000 paper weight, the last Stellantis product I will ever buy. Good riddance Stellantis. More

by JFRBLUE67 Verified Customer Verified Customer

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Muy buena calida en el trabajo y profecionales estoy satifecho y lo recomiendo a todos satifecho y lo recomiendo a todos More

by Alexandre Verified Customer Verified Customer

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Muy buena calida en el trabajo y profecionales estoy satifecho y lo recomiendo a todos satifecho y lo recomiendo a todos More

by Alexandre Verified Customer Verified Customer

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