Felipe Francisco | Page 51

Pretty decent location, a little crazy in the service drive at any given time. Hard to get in and out drive at any given time. Hard to get in and out More

by FRANCISCORDUTRIZ Verified Customer Verified Customer

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The incompetency, the lack of accountability, the lack of professionalism is so depressing at the Kendal Dodge Services Dept. In fact it’s the worst of I have ever encountered in my life. The catalogue of e professionalism is so depressing at the Kendal Dodge Services Dept. In fact it’s the worst of I have ever encountered in my life. The catalogue of errors is staggering, unbelievable even (genuinely when I list out the errors people laugh). I’m can’t believe Kendal Dodge would employ these people to represent their brand. If this is how much they care, then I can only image the level of care that goes into their vehicles, (and would explain the state of my Dodge). They emptied out my cash account whilst setting up a loan with Sunbit – they could not repay cash without a long process, so was added back to my credit card. I had a complete nightmare managing my direct debits, bills etc (no apology), I’m still struggling to catch up. No one will answer the phone at the Kendal Dodge services department (don’t believe me? Call them). After around 2 weeks of no one answering phones, me driving to them (I live about 15 miles away), over and over to get answers – AC was repaired lasted around 4 hours – failed again. Told to bring the car back, drive to them again – was greeted by an angry incompetent service rep, and told to go home as no one was here to help. I had to drive home with car again. Brought car back again. Another 2 weeks of no one answering phone. Driving to them to get answers (questions like – ‘when will the car be ready’). Finally ‘repaired’, now there is a new thud when I put my foot on the accelerator (this was not there before they ‘repaired’ the AC). But I can not bring myself to take the car there again, ever. The fees are phenomenal $300 to change a lightbulb. $1500 to repair window that fell into door… I have owned the car under a year, I bought from them too… very stressful, what’s next…. There’s more to this story (For example - Staff are happy to sit on their phones/internet and eat whilst you wait. Then brag about what they just saw on tic-toc. Clueless). I don’t want to waste my time or bath in negative energy any longer than I have too – I hope I got my point across. (although eventually I will be leaving individual reviews for the service staff and manager, I had to deal with throughout this ordeal). I will never recommend Dodge, I will never buy Dodge again, I will never have anything to say about this brand/company other than AVOID, AVIOD AVIOD. More

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Carlos always takes care of me when I go to the service department. Even when unexpected issues arise they always take care of me. department. Even when unexpected issues arise they always take care of me. More

by jessedieguez41 Verified Customer Verified Customer

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I want to thank Paula that always does an excellent and exceptional job on my jeep. exceptional job on my jeep. More

by juangonzalezmd Verified Customer Verified Customer

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All personal was very helpful, they answered all my questions and they help me on everything I needed 100%, my sales rep was very professional and he help me with some extras I requested for the new Ve questions and they help me on everything I needed 100%, my sales rep was very professional and he help me with some extras I requested for the new Vehicle, I’m very satisfied and happy with my purchase. More

by HTELLEZ29 Verified Customer Verified Customer

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An excellent dealer… very excellent workers wonderful service…excellent cars for sale magnificent place you feel at home service…excellent cars for sale magnificent place you feel at home More

by lesterlia96 Verified Customer Verified Customer

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The customer service is so refreshing and they were honest and took care of my car and all my questions patiently! Thanks again! honest and took care of my car and all my questions patiently! Thanks again! More

by info@drlidiamartinez Verified Customer Verified Customer

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When I tested Drive the vehicle i told the sales person that a light saying low cooling he stated that they will take care of it bought the vehicle in after I got home the same thing happened again it was that a light saying low cooling he stated that they will take care of it bought the vehicle in after I got home the same thing happened again it was there 3days and had to take it back again on Monday 10/17 they said they took care of the vehicle problems More

by Sanderslove03 Verified Customer Verified Customer

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Service was great from the beginning to the end my car always comes out in great shape like brand new running good better than what it came in better than what it came in for for always comes out in great shape like brand new running good better than what it came in better than what it came in for for More

by Leyvat861 Verified Customer Verified Customer

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When in the morning I was attended right away, Car was ready in a short period of time, excellent service. ready in a short period of time, excellent service. More

by ariannemc Verified Customer Verified Customer

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