Felipe Francisco | Page 9

Horrible service! !! Service advisor felipe is full of xx. Had my car there for 28 days and still didn’t fix the he problem!! !! Service advisor felipe is full of xx. Had my car there for 28 days and still didn’t fix the he problem!! More

by Turbostang83 Verified Customer Verified Customer

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The dealer and service were terrible, to be honest. I’ll keep it brief because they wasted my time enough. I’ll keep it brief because they wasted my time enough. More

by Florika.live Verified Customer Verified Customer

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Mechanics are great. The Manager named Christian is supportive, and provides feedback. However, the Service department provides zero updates. I have called multiile times The Manager named Christian is supportive, and provides feedback. However, the Service department provides zero updates. I have called multiile times over the past 12 days, left messages and asked to get a call back with updates and date of completion to pick up my Jeep, and no one calls me back. NO ONE! No updates. my Jeep Grand Cherokee has been in the dealer 3 weeks as of today and over the last 15 days I have zero information, nothing. This is not a small repair is a big dollar repair and I MUST BE INFORMED TIMELY OF PROGRESS, which has not happened whatsoever! The Kendall Jeep delivers the lowest performance on attention to customer needs and Service Goals that I have experienced thus far! The dealer store has many service members not only one and no one cares, no one calls or provides feedback. This is why I rated it with Very low scores on customer service and attention to detail and one time resolution of customer complaints. More

by Carito Verified Customer Verified Customer

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Very professional, polite, customer focused! I was very pleased that they offered me a Rent-A-Car at no cost while my vehicle was being worked on. I was very pleased that they offered me a Rent-A-Car at no cost while my vehicle was being worked on. More

by Doug Cassella Verified Customer Verified Customer

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Professional knowledgeable Always a good experience every time I bring my automobile for service Good time I bring my automobile for service Good More

by ELLERYCALDERA1 Verified Customer Verified Customer

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Prompt attentive service. Understanding and resolving my issue in adequate time. Considerate of my time and gave me affordable options Understanding and resolving my issue in adequate time. Considerate of my time and gave me affordable options More

by andresdantoni Verified Customer Verified Customer

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Terrible. My car was leased in march, since then it's been in and out of service multiple times. Felipe does a terrible thin at communicating what is wrong and My car was leased in march, since then it's been in and out of service multiple times. Felipe does a terrible thin at communicating what is wrong and the status of my car. We have to be constantly messaging him asking him for updates. A month ago my car was there for 2 weeks or so, 3 days later the same issue popped up, the engine light. We took it in last Wednesday, Oct. 22, and it's been there since then with no resolution or time to when I will be getting my car. Overall, we have had this car for such a short time and it has been such a terrible experience with awful service. More

by AMANDA.DELAPUENTE Verified Customer Verified Customer

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Everything was resolved promptly and the vehicle was perfectly repaired I'm extremely happy with the results of this transaction perfectly repaired I'm extremely happy with the results of this transaction More

by ROCHEJ305 Verified Customer Verified Customer

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Very professional and was able to address my vehicles needs. Shuttle driver also very nice guy. needs. Shuttle driver also very nice guy. More

by Luey Verified Customer Verified Customer

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No communication about status. I should be able to make an appointment, work commenced soon after. Not park it for 3 weeks then it gets worked on. I would never consider purchasing I should be able to make an appointment, work commenced soon after. Not park it for 3 weeks then it gets worked on. I would never consider purchasing a car from this dealership because of the incompetent service department. See my Google post also. More

by tbrewer875 Verified Customer Verified Customer

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