Felipe Torres | Page 11

I live in Santa Monica. I leased my Prius through Toyota of Lancaster through a broker. I never needed to go to the site, as they kindly drove my car to me. When I was considering buying out my lease one ye of Lancaster through a broker. I never needed to go to the site, as they kindly drove my car to me. When I was considering buying out my lease one year early, I reached out to my local dealer, Santa Monica Toyota, but as usual, I did not feel they were helpful or anything more than smarmy. So I contacted Toyota of Lancaster and spoke with Filipe. He was so wonderful. So warm. So helpful. So trustworthy. He walked me through all the steps and numbers, gave me honest feedback about interest rates, and I could feel his integrity through the phone. The day I decided to make the deal, Filipe was not on site, so I worked with Eddie Alvarez, who was equally wonderful, warm and helpful. Eddie walked me through everything on the phone, and worked to get me the excellent interest rate that Filipe and I had discussed. I am so happy I drove the 70 miles each way to Lancaster. The peace of mind I have is immeasurable. As I said, I have a local dealer, in fact there are several Toyota dealers in my vicinity. But the people at Lancaster earned my trust immediately, and to a person -- from the phone operators to the finance guy -- every one was professional and warm. I will always take that drive, and I highly recommend that you do, too! More

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Great service, Felipe was very kind and he show great aknowldge, he always answered all our questions. aknowldge, he always answered all our questions. More

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We really enjoyed working with Felipe. We would buy from Lancaster Toyota again. I am just waiting to hear back as to how I can print warranty and maintenance schedules. Lancaster Toyota again. I am just waiting to hear back as to how I can print warranty and maintenance schedules. More

by oscarmolly65 Verified Customer Verified Customer

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Felipe was outstanding. I had been in the market for some time looking for the perfect truck and Felipe was able to assist me with just that! It had been a while since I was originally in contact with him in time looking for the perfect truck and Felipe was able to assist me with just that! It had been a while since I was originally in contact with him inquiring on a vehicle. I test drove many vehicles but none compared to this one. I was traveling quite a distance to another dealership to test drive and while i was on my way they notified me that they sold the truck...Enter Felipe...your dealership aquired the exact match to what i was looking for and Patricia and Felipe notified me. I again was traveling quite a distance to test drive this one so the team held the vehicle for me. After deciding to purchase the finance team allowed me to step away to grab a bite as it was past dinnertime. Andrea offered a great restaurant as I am not familiar with the area and we finalized paperwork after my meal. Since I traveled and had my vehicle with me that evening, the team now arranged to deliver the vehicle to my home! I will recommend Toyota of Lancaster to all my friends and family even if we are all so far away...its worth it! Thank you Toyota of Lancaster! More

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I don't know why my credit was hit with a hard check twice. Once for Toyota Financial, and once for Toyota of Lancaster. Seriously Unhappy I wasn't told ahead of time. Also my paperwork has my name miss twice. Once for Toyota Financial, and once for Toyota of Lancaster. Seriously Unhappy I wasn't told ahead of time. Also my paperwork has my name misspelled. They will take my money but cant get a name right? The car is new, so it is nice. More

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They were very kind from the beginning until we made the purchase , thank you .and I liked the treatment, purchase , thank you .and I liked the treatment, More

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I feel like I didn’t get the terms I wanted on the terms of the loan. of the loan. More

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I very much enjoyed my purchasing experience with Mr.Torres and was satisfied with his honest service. The entire process was very streamlined and no unethical sales tactics were attempted. I would r Mr.Torres and was satisfied with his honest service. The entire process was very streamlined and no unethical sales tactics were attempted. I would recommend Mr. Torres to my friends and family. Thank you! More

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Great service. Drove the car to our home! Thank you so much! Definitely happy with service much! Definitely happy with service More

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Average dealership typical services nothing special. If you need a car it's an okay place to go too. Felipe Torres was the better employee I interacted with. He was clear with everything and didn't give wi you need a car it's an okay place to go too. Felipe Torres was the better employee I interacted with. He was clear with everything and didn't give wild explanations why some things could or couldn't be done. He was straightforward with everything and provided all the information I asked for. If I go back I will specifically ask for his help again. More

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