Felix Marshall

My overall experience was exceptional. My salesman, Felix was knowledgeable, personable and understanding and I felt good about purchase. Would recommend him to any family or friends who My salesman, Felix was knowledgeable, personable and understanding and I felt good about purchase. Would recommend him to any family or friends who may be interested in a new vehicle. More

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Took the car in to be repainted, they said it would be ready in 3 weeks. I called multiple times to inquire on the date promised. I had to drive to the dealership because nobody answered the phone. Savann ready in 3 weeks. I called multiple times to inquire on the date promised. I had to drive to the dealership because nobody answered the phone. Savanna told me it would be ready on the next Thursday and she will call. Thursday and Friday came and no call. Attempted to call again, no answer. Tried to get through via automated system, transferred several times. Drive to the dealership again around 4:30 she was gone. Asst service manager called and said it would be ready Friday. Not ready on Friday. She called at 3:30 Monday asking could I be there before 5. I work nights, so no. I finally get it Tuesday. I looked at the paint and it’s 2 different colors, the weather stripping is torn around all doors, paint on the armrest, on the dome light, and the clear coat on the doors was removed. I asked the service manager Phil Lasalla (ain’t 💩)come look at the issues he said that it was normal for the paint to be different colors, the white paint is from ppl resting their arms against it. I asked him to explain why the clear coat wasn’t replaced, he said they didn’t replace after market items. I told him that I didn’t put them on, the are a protective firm that came from the factory. How can you be the service manager and not know this. He was a real xxxxxxx about my complaints and walked away. It’s cool, they are out of more money that they know. Ain’t no fun when the rabbit got the gun. I will not be going back to them for anything. More

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Today I was treated quickly and my issues were resolved with the best customer service ever. I really enjoyed my Toyota Service experience. with the best customer service ever. I really enjoyed my Toyota Service experience. More

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I was very pleased at the service I received today! I would highly recommend Grey Daniel as the place to go. I would highly recommend Grey Daniel as the place to go. More

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My experience with Mr. Coster the sales man was an excellent one, he worked with me through every aspect of the sale and made the experience seem effortless. He was very kn Coster the sales man was an excellent one, he worked with me through every aspect of the sale and made the experience seem effortless. He was very knowledgeable on all aspects and assured I had no concerns. The dealership itself I have never had any trouble with, I have purchased 3 cars over the years with grey Daniels and this is my fourth, all their staff worked together to take care of me and again at the end Mr Coster was there to see me off b with my new keys in hand. Very pleased with all, More

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Returned to this dealership and salesperson for another great sales experience. Came interested in an Avalon, however Felix, our salesperson, had a better idea, and left with a Venza Hybrid! I love it!! great sales experience. Came interested in an Avalon, however Felix, our salesperson, had a better idea, and left with a Venza Hybrid! I love it!! More

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Good wait time for service and oil change. Have had no problems with service or understanding service problems or recommendations. Have had no problems with service or understanding service problems or recommendations. More

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Service advisor LaRaven Tucker, was very professional, courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach me, answered my questions, and proceeded with my paperwork. Great teamwork. However, I would like to acknowledge the entire service department who was working on July 31, 2021. The department was super busy, but they managed it well from what I could see. More

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Keith and all the staff showed a lack Morales and Ethics and took advantage of a personal situation. They will lie, cheat and steal from you. Do not buy or sell a vehicle to them. Very dishonest and took advantage of a personal situation. They will lie, cheat and steal from you. Do not buy or sell a vehicle to them. Very dishonest More

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Mr. Felix Marshall was a great salesman, and we walked away with the car of my dreams for a price I was very happy with! He helped make the experience easy and low stress, and they had lots of available o away with the car of my dreams for a price I was very happy with! He helped make the experience easy and low stress, and they had lots of available options to choose from so we could pick any color we wanted. Highly recommend since I walked in just to look and walked out with a great deal. More

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