Fernando Diaz | Page 7

Great service. My service guy was awesome. I love that they always take the time to show me what needs to be done but with no pressure. And they accept competitor coupons to make it more affor I love that they always take the time to show me what needs to be done but with no pressure. And they accept competitor coupons to make it more affordable. More

by EHLERSTIMOTHY1967 Verified Customer Verified Customer

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Always superb service at Infiniti of Norwood I’ve had 3 Infiniti cars and always used Norwood for service. Convenient, efficient, comfortable waiting room with tv, magazines, refreshments, so I’m I’ve had 3 Infiniti cars and always used Norwood for service. Convenient, efficient, comfortable waiting room with tv, magazines, refreshments, so I’m happy to wait for my car there. Whether it was my 2 pre-owned sedans or my newest car, I can trust Infiniti of Norwood for care. I’ve enjoyed working with salesman Jason Cultera and especially fond of the incredible service of Fernando Diaz, making my experience memorable. More

by Lolapup Verified Customer Verified Customer

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Great 5 our 5 they did I great job my car run faster now and feel way better. No complain dealer is dealer allsome everything. No problem 5 our 5 they did I great job my car run faster now and feel way better. No complain dealer is dealer allsome everything. No problem More

by DERLINTJEDA Verified Customer Verified Customer

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Best service department! Fast and very helpful. Thanks. I came in for an regular oil change and tire rotation, and mentioned about the possible transmission problem due to hesitation at low speed, about 15 I came in for an regular oil change and tire rotation, and mentioned about the possible transmission problem due to hesitation at low speed, about 15 minutes later the service advisor Fernando Diaz informed me that they were able to reproduce the problem. They gave me a free loaner car and replaced the whole new transmission line under manufacturer guarantee. The car run smooth now. I am really happy. I will definitely purchase another Infiniti again. Many thanks. More

by GENEDOAN Verified Customer Verified Customer

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Best infinity service that I have had I am a 3 time infinity owner, this was hands down the best service related experience I have ever had. I will linger be using Inskip and there ride sa I am a 3 time infinity owner, this was hands down the best service related experience I have ever had. I will linger be using Inskip and there ride sales based service style. Anthony and the boys were fast, efficient, and very pleasant. Every question a d concern was handled. Unreal team you have!!!! More

by JAYSUN121 Verified Customer Verified Customer

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Great service The guy who helped me I can’t remember his name is one of the best guys there every time I come in He gives great service. I came in for my breaks and The guy who helped me I can’t remember his name is one of the best guys there every time I come in He gives great service. I came in for my breaks and he told me let me double check the breaks to make sure that you need to get them done. I ended up getting the breaks done but also was a noise my car was making thye also repaired that. I don’t take my car anywhere else been coming here for 3 years great service More

by RICHIE3 Verified Customer Verified Customer

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POSITIVE AND CARING AARON THE SERVICE ADVISOR, EXPLAINED ALL OUR QX50 NEEDS IN PLAIN AND SIMPLE TERMS. THE CAR WAS REPAIRED IN A MINIMAL TIME AND WE WERE ON OUR WAY. TH AARON THE SERVICE ADVISOR, EXPLAINED ALL OUR QX50 NEEDS IN PLAIN AND SIMPLE TERMS. THE CAR WAS REPAIRED IN A MINIMAL TIME AND WE WERE ON OUR WAY. THIS WAS OUR FIRST VISIT... WE WILL BE BACK!!! I WAS ALSO AMAZED THAT THE SCHEDULED WITHIN 24 HRS! WONDERFUL AND CARING! More

by AHFSMILE Verified Customer Verified Customer

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My experience the staff Was very pleasant to me and helpful When I bought in the car and explain the problem they check it out and explain to me my best options and it help me to make my decision When I bought in the car and explain the problem they check it out and explain to me my best options and it help me to make my decision More

by ICHARD72 Verified Customer Verified Customer

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Looking at the Bigger Picture I brought my car in for an oil change, a quick overview/ check and a slow leak in one tire. I was told the tire sensor would have to be replaced at a I brought my car in for an oil change, a quick overview/ check and a slow leak in one tire. I was told the tire sensor would have to be replaced at a cost of $250. I thought it was very shortsighted to give such an outrageous estimate to a customer with a car approaching 100k miles — and someone in all likelihood preparing to buy a new vehicle in the next 6-12 months. Such an outrageous cost for a minor item is a real disincentive for someone who otherwise would seriously think of getting another Infiniti. In such instances, the dealership should look at the bigger picture — perhaps providing a significant price reduction to encourage a customer who has a car that presumably will be replaced in a reasonable time going forward. This suggests there is no “big picture” culture of customer service here. Perhaps they should look less at their service area as its own profit center, and more as a critical component in an overall “repeat customer” culture. Following my protest, the service manager did provide a significant discount on that service but I would feel much better about the dealership — and Infiniti overall — had it done so without my protest. Customer care must be the paramount goal for car dealers these days. More

by MRFWS Verified Customer Verified Customer

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Love the servise Very professional I love it very friendly I love the service I don’t need to eat so long very good service I can drink coffe etc Very professional I love it very friendly I love the service I don’t need to eat so long very good service I can drink coffe etc More

by CRUZVIAYRADA01 Verified Customer Verified Customer

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