Fernando Dosamantes | Page 4

Joey was great to work with, Fernando was nice but spent very little time explaining the car. My wife called and left several messages for him to get a little more instruction on the car and her calls were very little time explaining the car. My wife called and left several messages for him to get a little more instruction on the car and her calls were not returned, At delivery the car dirty inside and out, they sent the car to Hyundai to buff the hood but there was still overspray or polishing compound all over. The windows and dash were not cleaned at delivery. Not the type of prep i expected especially at this prices point, More

by rchafetz Verified Customer Verified Customer

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The service department is very friendly and efficient and got me in and out with my needs. got me in and out with my needs. More

by Voodoo1Actual Verified Customer Verified Customer

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Service was great from start to finish. Scheduling was easy, a loaner was provided as requested, and the service tech did a great job keeping me informed of the progress and updates about t Scheduling was easy, a loaner was provided as requested, and the service tech did a great job keeping me informed of the progress and updates about the service completed. The service was completed on-time and my car was cleaned when I picked it up. I could not have been more pleased with the process. More

by pkelley5 Verified Customer Verified Customer

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Prompt, professional, courteous, caring, vary knowledgeable in and would definitely recommend Highland Park Genesis to any and everyone knowledgeable in and would definitely recommend Highland Park Genesis to any and everyone More

by FBANKS995 Verified Customer Verified Customer

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I’ve purchased three vehicles from Genesis of Highland Park and regularly visit for service. In my experience, this is by far the finest dealership I’ve ever encountered. From the serene Zen garden to the Park and regularly visit for service. In my experience, this is by far the finest dealership I’ve ever encountered. From the serene Zen garden to the elegant Cloud Room for guests, every detail reflects a level of luxury and hospitality that sets it apart More

by ronnieleecarden Verified Customer Verified Customer

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Valet picked up car at my home and redelivered to my office without issues. Work done correctly. office without issues. Work done correctly. More

by jklein14 Verified Customer Verified Customer

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I recently purchased a new Genesis G80 Electrified and have been trying to resolve three significant issues with my vehicle. Despite multiple attempts to contact the dealership, I have not received a resp have been trying to resolve three significant issues with my vehicle. Despite multiple attempts to contact the dealership, I have not received a response. I have tried to contact the dealer more than five times over the past two weeks, including a detailed email sent to the General Manager, Sales Manager, and my salesperson. My last email, which outlined the specific problems, was sent on Thu 8/7/2025 1:00 PM and has gone unanswered. The issues with my new G80 Electrified are as follows: 1. Body Panel Damage: three significant scuff and paint scratch on the passenger rear side rear quarter panel (lower plastic panel below the chrome line). Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:39 PM 2. Steering Wheel Scuff Marks: noticeable scuff marks on the leather of the steering wheel at the 6 o'clock position. Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:25 PM 3. Unidentified Object Under Vehicle: cannot identify the object but it is hanging from bottom of vehicle at approximately halfway of front driver door. Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:38 PM While I was very happy with the initial purchase process, the lack of follow-up on these critical issues is incredibly disappointing. This poor level of communication and customer service is unacceptable for a luxury brand. I am hoping the dealership will address these problems promptly. I am a new Genesis owner, and I want to be a satisfied customer. I would appreciate it if the dealership would contact me to schedule a service appointment to resolve these issues. More

by jfuster Verified Customer Verified Customer

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Very friendly, helpful willing to work with you and your time. Very positive experience. Thumbs up. time. Very positive experience. Thumbs up. More

by acroft2003 Verified Customer Verified Customer

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KEVIN AND HIS STAFF TOOK CARE OF MY SERVICE quickly and EASILY. I always enjoy GOING THERE EASILY. I always enjoy GOING THERE More

by tom gibson Verified Customer Verified Customer

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We experienced an issue with our GV80 and was promptly attended to when we arrived at the dealership at 7am. The issue was resolved within an hour. Great service by a great team! attended to when we arrived at the dealership at 7am. The issue was resolved within an hour. Great service by a great team! More

by RZACHARIAS77 Verified Customer Verified Customer

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